Desktop Support Specialist Resume Glendale, CA - Hire IT People

PROFESSIONAL SUMMARY:

Cyber security graduate seeking a Cyber Security Analyst role implementing the threat detection, analysis of security strategies, and digital forensic investigation within a dynamic work environment.

TECHNICAL SKILLS:

Operating System: Windows XP, 7, 8, 10, Mac OS, Kalilinux

Cloud Storage Services: Box, Okta, Dropbox, Google Drive

Network Tools: SNORT IDS, NMAP, Wireshark, Cisco Meraki Dashboard

Digital Forensics Software: AccessData FTK (Forensic Tool kit), forensic imaging using Kalilinux (dd, dcfldd)

PROFESSIONAL EXPERIENCE:

Desktop Support Specialist

Confidential, Glendale, CA

Involved with and contributed to corporate cyber security initiative project with improvements on information security policy (ISP), engineering control standards, and user awareness training.
Responded to and remediated against email phishing attacks and malware infections within the corporate network.
Deployed and Installed security software (Kaspersky, Malwarebytes) on employee workstations and devices.
Maintained and ensured consistent tape backups of all critical systems and data storage as part of the disaster recovery plan (DRP).
Administered Active Directory (AD) user accounts with appropriate access control policy (ACL) for all departments as part of the employee onboarding and termination process.
Provided Tier I/II IT support to non - technical personnel within the business and educated users on preventative cyber security hygiene.
Used ticketing systems to effectively manage and process IT support requests.
Managed call flow and responded to technical support needs for the business.
Identified and solved technical issues with a variety of diagnostic tools and log files.
Resolved problems with malfunctioning products (workstations, printers, network devices).
Remained up-to-date on the latest technologies and solutions applicable to company products.
Researched, troubleshot and resolved complex problems independently.
4 years of technical support experience.
Set up PC, Apple desktops and laptops and all types of mobile devices.
Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.

Cyber Security Graduate Student

Confidential, Anaheim, CA

Collaborated and participated in Confidential ’s cyber security capstone team simulation project with emphasis on critical national infrastructure.
Experienced with cyber-crime investigation techniques and digital forensic tools in a simulated classroom laboratory environment.
Performed network scans and intrusion detections with open-source tools (NMAP, SNORT IDS, Wireshark).
Researched and composed preventative and protective strategies in cyber security.
Analyzed the importance of human factors in affecting cyber security policies.
Shared and learned with other cyber security classmates about the nuances of cyber security in the realm of cyber space.

Desktop Support Analyst

Confidential, Santa Ana, CA

Managed physical security with door access system (ID badge/key FOB) for internal employee.
Maintained records of daily data communication transactions, problems and remedial actions taken through Dell Kace ticketing system.
Referred major hardware and software problems and defective products to vendors or technicians for service.
Trained users in the proper use of hardware or software.
Followed internal procedures for change management, incident management and escalation.
Created and maintained mailbox databases, AD accounts and programs for specific department needs.
Evaluated and conducted technical and functional research and analysis.
Escalated unresolved issues to appropriate level.
Participated in special projects, external audits, evaluations and process improvements.
Provided after-hours support for applications and project efforts when needed.

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Desktop Support Specialist Resume

Glendale, CA

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