SUMMARY:

• 15+ years of extensive experience with IOS Windows OS and PC hardware/software support
• 5+ years installing and maintaining Confidential and LINUX based clients and servers
• Excellent background with client - server work, and in depth hardware/software testing experience
• Expert level knowledge of MS/IOS/LINUX structures and hardware troubleshooting and configuration
• Expertise includes Software Testing Principles and the ability to adapt to changing circumstances

TECHNICAL SKILLS:

• Recent training and experience creating and monitoring: MS Windows Server 2012 r2 Confidential and AG's, PowerShell scripting and PowerShell DSC for creating Virtual Machines, SQL 2012, Oracle 11g, IBM DB2, Natural, NaturalONE, Adabas, SQL and Windows Virtualization, Hadoop, Windows Server core 2012 r2 and installation of SQL 2012 on Server Core 2012 r2, Sun Solaris, Server Manager, Hyper-V Manager, and VSphere.
• Well versed with functional experience in the following technologies: Access, RBASE, dbase, dbase2, Clipper, C#, ASP, ASPX, GIMP, DRUPAL, Eclipse, XAMPP, Apache, XML, XSLT, HTML, AJAX, VS 2012, .NET, CSS, Tortoise SVN, Subversion, JIRA, Confluence, SharePoint, Android SDK, UBUNTU, DOS, CP/M, MS Office, MS SQL Server 2008, SQL Reporting Services, AD, Exchange Server, IIS, Basic, Fortran, Cobol, RPGII, PL/1, Pascal, Assembly, JCL, Batch and the ability to learn any new language, platform, framework or IDE rapidly.
• California Adjunct teaching credential - taught Into to BASIC programming and Basic Keyboarding

PROFESSIONAL EXPERIENCE:

Lab Owner and Desktop Support

Confidential, Hillsboro, OR

Responsibilities:

• Excellent understanding and knowledge of storage hardware and software (RAID, SATA, M.2, NVMe and caching software) and imaging methods (PXE, FOG, GHOST etc)
• Various networking and OS certifications (Cisco, Microsoft, VMware, XEN)
• Demonstrated excellent troubleshooting/debug/deployment hands-on skills
• Technical expertise in Linux and Windows operating systems with emphasis on Linux and AD
• Work well in a team environment and alone
• Proven history of managing projects across multi-function teams
• Be able to independently own and drive resolution of technical issues and be able to handle multiple tasks simultaneously.
• 5+ years of experience with Wireless Network simulators
• 15+ years of experience with Microsoft Windows Office & Operating Systems
• 5+ years of laboratory management experience (inventory control, inventory tracking, calibration, maintenance)
• Experience/knowledge in development of demos and operating systems
• Experience with GSM, UMTS and LTE Protocols
• Experience with maintaining and management of inventory
• Working knowledge of Confidential internal tools:
• PhoneTool
• FlashTool

Tech Support Tester II

Confidential, Hillsboro, OR

Responsibilities:

• Expertise in Confidential System Architecture
• CPU architecture & - Validation debug Techniques including Full-Chip architecture
• Memory & I/O controllers Demonstrated expertise in 2D, 3D Graphics & Media/Video core architecture
• Validation test development using C/C++, PowerShell, PERL and other scripting Languages
• Able to handle system board Level debug, troubleshooting, board reworks, setup and install boards
• Setup and boot OS (Windows, Linux), trouble shoot basic OS boot issues with Confidential, driver, or external IO devices
• Experience in defining high Level requirements, and implementing software components

Database Specialist

Confidential, Juneau, AK

Responsibilities:

• Assisted with Confidential trial and created automated install system including ftp scripts and Software AG install automation scripts, to test and evaluate NaturalONE/Adabas and .Net connectivity issues and upgrades.
• Performed in depth software testing in tandem with hardware/software configuration and troubleshooting.
• Assisted team with performance tuning questions related to running SQL 2012 in virtualized environment in a Confidential Group and also with Mainframe modernization considerations on ESXi based VM's vs MS based Hyper-V.
• Test & Evaluate SQL server 2008 r2 and 2012 r2 Confidential instances running on an ESXi virtual environment.
• Test & Evaluate 2012 r2 server & server core instances running SQL 2012 r2
• Test & Evaluate Vmware Hyper-V and MS SQL benchmark and monitoring tools.
• During the year I passed 17 classes on my way to earning both MS and IBM certifications.
• I acquired surplus servers for SQL/Oracle/Hadoop/Db2/Adabas for design and testing
• Experience troubleshooting and evaluating 2012 R2based VM’s, using VMware and Hyper-V.
• Building and Testing a virtual sandbox environment from the ground up, MS Server 2012 r2 VM’s and SQL VM’s.
• Evaluated and Tested Software management tools from a variety of Vendors .
• All servers and clients were Confidential based Dell Hardware running Microsoft Server and Windows 7
• Additional study of Hadoop, PowerShell, PowerShell DSC, RSAT, Hyper-V Manager and Sun Solaris Oracle.

Analyst Programmer III

Confidential, Juneau, AK

Responsibilities:

• Programming applications in a Windows OS and .NET environment, leading development of web and windows applications using .NET technologies and SQL Server.
• This includes gathering information, developing system designs, analyzing projects, designing and crafting relational databases, coding software programs, testing, implementing projects, and providing system maintenance and end-user support.
• Contributing in all phases of software development, implementation, and maintenance.
• Debugging and testing software, data, and performance.
• Managed hardware/software configurations for installing and testing on Windows Operating Systems.
• Creating and maintaining technical documentation of computer structures.
• Programming and testing complex software applications that in corporate data from other applications and departmental databases of varying platforms as necessary, including data that requires rigorous quality control.
• Creating and normalizing databases, including designing and creating data tables, views, stored procedures, indices, triggers, and queries to satisfy data system requirements using applications including SQL Enterprise Manager, web enabled technologies, JIRA, Confluence, JAVA, JSCRIPT and the .NET framework.

Maintenance Tech

Confidential, Juneau, AK

Responsibilities:

• Temporary role after moving to Alaska.

IS Manager

Confidential, Portland, OR

Responsibilities:

• Supported the administration and staff of the National Indian Child Welfare Association in Portland Oregon.
• I deployed, maintained, programmed, administered, repaired and supported 50+ computers, laptops, client-servers, workstations, PDA's and 2 two-way audio and video conferencing systems.
• Responsible for software testing and providing expertise in PC structures.
• In addition I was able to renegotiate all our vendor, ISP, phone, hardware and software contracts resulting in system capacity building upgrades at rates that actually saved the company 20k per year.
• Help desk and support of consultants and outside vendors achieved all objectives on budget and ahead of time.
• As the company Sys Admin I acquired vast experience operating, repairing, reinstalling and administering Exchange, SQL, Active Directory, IIS, DNS and Malware and Virus protection systems on both Microsoft and Confidential operating systems.
• As the company webmaster I created custom ASP routines that prevented, detected, and logged SQL injection attempts and user stats.

IT Support - Helpdesk

Confidential, Bend, OR

Responsibilities:

• Worked as part of a 4 person team that supported the hardware/software of the administration and students of Confidential campus in Bend Oregon.
• This position supported 100+ computers and 2 two-way video conferencing classrooms using the Tandberg system.
• In addition we also imaged built maintained and supported all operation in the classrooms and offices.
• Supported calls and trouble tickets for student and staff and utilized my wide experience with many kinds of hardware and software on a daily basis.

IT Support - Helpdesk

Confidential, Bend, OR

Responsibilities:

• Keeping 50+ computers running in tip-top shape on a daily basis, while assisting numerous students with everything from help logging in, to assisting them in using today’s modern office software.
• A routine day can include everything from troubleshooting software and hardware technical problems with computers and printers, to detailed personal instruction in the use of computers and the various software programs critical to their careers.
• Provided computer configuration and structure expertise and knowledge.
• Worked on various imaging and deployment projects, some of which numbered 300+ computers at a time.
• To work here it helped to be able to assist people under the stress of deadlines, their own learning curve, and technical problems which can and do occur.