Desktop/Network Support Resume Davenport, Iowa - Hire IT People

SUMMARY:

Positive, results - driven, and innovative individual with proven success in balancing operational efficiencies and business growth, offering over 15 years IT leadership experience in program/project management and IT infrastructure and application management.
Goal-oriented, management professional possessing excellent communication skills with the ability to apply sound critical thinking and problem resolution skills to all projects undertaken while employing the highest levels of quality and customer focus.
Ability to set and achieve objectives, makes sound decisions, direct others, and plan and promote programs and ideas.
Possess exceptional people management and coaching with the ability to provide balanced feedback.

EXPERTISE AREA:

OPERATING SYSTEMS/SOFTWARE:

PROFESSIONAL EXPERIENCE:

Desktop/Network Support

Confidential, Davenport, Iowa

Responsibilities:

Provide IT support in a city/government environment
Add new users to specific groups and set policy using active directory in a VM Ware/virtual environment
Install, configure, test, maintain, monitor and troubleshoot end-user workstation hardware, software, networked peripheral devices, cabling and networking hardware and software products
Receive and respond to incoming helpdesk trouble tickets for network, desktop, hardware, software and connectivity problems. perform on-site diagnosis and resolution of network and desktop problems for a variety of end-users and recommend and implement corrective hardware and software solutions, including off-site repair. support development and implementation of networking projects and new technology installations receive and respond to incoming helpdesk trouble tickets for network, desktop, hardware, software and connectivity problems

Project Manager/Implementation Manager

Confidential, Davenport, Iowa

Responsibilities:

Managed projects for remote installs of inbound/outbound contact center systems
Designed procedures and processes for software upgrades
Organized and executed pre install conference calls with clients
Fielded calls that have escalated to a tier 2/3 status
Implemented data networks and inbound/outbound contact center systems at client sites
Team leader in designing formal procedures for the install and training sub-processes
Maintained contact with clients through post implementation calls with high emphasis on customer service
Controlled inventory of equipment and materials
Ordered materials and equipment through vendors for inventory replenishment
Negotiated with vendors on prices for equipment and materials