Computer Technician Specialist Analyst Resume
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Washington, DC
OBJECTIVE:
To assist PC users with their software and hardware problems.
TECHNICAL SKILLS:
- Windows (XP
- 7
- 10)
- MS Office
- Internet Explorer
- Symantec Ghost
- Remedy
- HTML document scanners
- CD/DVD burner wireless NICs and routers
WORK EXPERIENCE:
Computer Technician Specialist Analyst
Confidential, Washington, DC
- Install laptop and desktop PC seats for new employees
- Install mission - critical software for current end-users
- Perform refresh and break-fix on end-users’ PCs and laptops
- Troubleshoot hardware and software issues for HHS end-users
- Perform asset management on PC/laptop equipment being relocated or returned to stock
- Configure and troubleshoot end-users’ iPhones
PC Analyst
Confidential, Washington, DC
- Replace legacy PC equipment with new HP PC equipment
- Image and configure HP workstations and laptops on Air Force network
- Migrate user's data files from legacy PC to new PC
- Install and configure network printers and local peripherals
- Create tickets in Remedy for systems administrators
- Perform asset management and hardware troubleshooting
- Install wireless network cards and broadband air cards on laptops
PC Technician
Confidential, McLean, VA
- Maintain computer equipment in classrooms
- Load applications and operating systems onto PCs and laptops from image files
- Create image files from PCs
- Create Outlook user accounts
- Perform memory upgrades and hard drive swapping on PCs
Deployment Technician
Confidential, West Bethesda, MD
- Replace legacy PC with new Dell PC
- Migrate users’ document files from their legacy PC to their new PC via peer-to-peer connection
- Orientate users on the features on their new Dell PC and NMCI network
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