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Customer Service Manager/technical Support Resume

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Clifton Heights, PA

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SUMMARY:

To obtain a position in the Information Technology industry.

TECHNICAL SKILLS:

  • Visual Basic.net; Microsoft Visual Studio.net;
  • Adobe Premiere and Printshop; ODBC, SQLand other databases; Macintosh OS, Unix/Linux;
  • Microsoft Visio and Project; Microsoft Office;
  • Windows 7, 8 and XP operating systems.
  • Two years’ experience with Macintosh OS and Unix/Linux systems for development.
  • Significant programming experience with JavaMS Visual Studio.net for web application and application design.
  • Dissemble and reassemble Desktop/Laptop computer components.
  • Imaging and Reimaging for Windows Migration;

EXPERIENCE:

Confidential, Clifton Heights, PA

Customer Service Manager/Technical Support

Responsibilities:

  • Provide customer service to 100+ customers per day in a fast - paced food service environment.
  • Resolve customer issues and answer questions.
  • Coordinate computer for delivery orders and track delivery time.
  • Perform ongoing operations inventory management.
  • Ensure all business financial transactions are secure and correct.
  • Mana ge employees
  • Perform computer technical support-software update, troubleshooting, networking and maintenance.

Confidential, Doylestown, PA

Software Migration Project Manager

Responsibilities:

  • Perform system software upgrade base on Linux operating system.
  • Monitor every client registers on Confidential web base support application.
  • Perform 25+ upgrades per night.
  • Crate and add new ticket into the Confidential support application system.
  • Clear credit card batch for an 24 hours store by special method.

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