Trade Customer Support and Order Management Resume

SUMMARY:

CRM, ECC (SAP Suite), ADMS and Sales Force proficiency.
Order Management and Order Creation experience.
Experience analyzing and supporting supply chain logistics.
Experience creating and reviewing procedures for distribution and inventory management to maximize customer satisfaction and minimize cost.
Broad understanding of management and business concepts with critical thinking and problem solving.
Experience processing replacements, model substitutions and returns.
Ability to troubleshoot processes and equipment.
Medical C - Level Sales experience.
Excellent coordinating and team management skills.
Ethnically rich experiences on the third most internationally diverse campus in the United States have led to exceptionally strong communication skills and cultural sensitivity.
Capable of maintaining high levels of confidentiality working with patient records and health information
Manages conflict well in a fast-paced, action-oriented environment.
Capable of handling multiple tasks simultaneously.
Agile learning of new systems and methods with an innate desire to understand, adapt and improve the environment.

PROFESSIONAL EXPERIENCE:

Confidential

Trade Customer Support and Order Management

Responsibilities:

Recommended incentivizing and tracking savings on Damage Allowances and Inconvenience Allowances below the typical range.
Recommended an Confidential equivalence program for contractors that have management experience or demonstrate leadership abilities.
Recommended an extension of the mentoring program to reach outsourced locations for full-time and temporary at-home and satellite employees.
Submitted documentation for process improvement.

Confidential

CEO, Founder, Niles, MI

Responsibilities:

Management, finance, marketing and Confidential of dental cases, logistics.
C-Level Sales and Customer support.
Responsible for sales and client acquisitions. Routinely handled sensitive patient health information.
Four Dentists and one Confidential were secured as clients in the eight month operation.
Projected sales for year one were on track for $30,000.
Marketing and PR opportunities were primarily academic conferences and other supplier venues.

Confidential, Berrien Springs, MI

Adjunct Professor

Confidential

Adjunct Professor