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Infrastructure Support Analyst Resume

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OBJECTIVE:

To seek challenging assignment and responsibility, with an opportunity for self - development and help me achieve personal as well as organization goals.

SUMMARY:

  • More than 15 years of extensive work experience in the field of Information Technology (IT), which includes 2 years in the development of Application Systems (analysis in programming, testing and implementation), 11.5 years in the Configuration Management, and currently more than 1 year in the Infrastructure Support Analyst.
  • Possess high degree of competence in the process of handling multiple environments, Self-driven with excellent level of cooperation, team spirit, and positive interaction with the team to deliver desired output.

PROFESSIONAL DEVELOPMENT:

ITIL Linux Administration Java Fundamental Programming Introduction to ISQL Fast Tract to Sybase Visual Basic 4 PowerBuilder 5.0 Lotus Notes Advanced PowerBuilder Microsoft Frontpage HTML Programming PL/SQL Oracle Text (Oracle 6.0) Oracle Developer 2000 Oracle Web Programming Unix Rational Clear Case 4.0

SKILLS:

MS Paint, Proficient in BMC Bladelogic Server Automation Console, Integrated Solution Console, Project Portfolio Management (Navigator), Unix, Power Builder, Rational Clear Case, Oracle SOA Suite and with knowledge in Workload Scheduler Console, Java Programming, SQLDeveloper, SVN, PVCS, ISQL, JIRA, Incident Request (SNOW), Requisite Pro Rational, Fast Tract to Sybase, Visual Basic 4, HTML Programming, SQL, Oracle Text (Oracle 6.0), Oracle Developer 2000, Oracle Web Programming. Used Rational Clear Case as source control (SCC API) and SVN interface tool in the application systems.

WORK EXPERIENCE:

Confidential

Infrastructure Support Analyst

Responsibilities:

  • Primary Deployment Engineer for Germany Project
  • Oversee and control the release package into staging and production environments
  • Resolved infrastructure related issues on time and communicated with Application team any activities to be done across all platforms in support of software deployments.
  • Provided assistance and be a focal point for the status of Incident request and Change request for timely updates
  • Ability to work on multiple projects simultaneously
  • Good problem solving, planning and organizational skills

Environment: Supporting Java and J2EE applications deployed in multi-site environment

DBMS: ORACLE 10g

Operating Systems: Windows Virtual Machine (2008), UNIX (AIX)

Tools: BMC Bladelogic Server Automation Console, Integrated Solution Console, Tivoli Workload Scheduler ConsoleWinscp, Putty, Project Portfolio Management (Navigator), Service NOW and Incident Request, Hudson, Clearcase, SVN

Confidential

Software Configuration Analyst

Responsibilities:

  • Acted as Software Configuration Control and Navigator Support
  • Set and tracked Software Configuration Management ( Confidential ) metrics for all in-house developed applications across Internet, Mobile and Off-shoring Technology Centres (IMOTC) by properly evaluating the project status
  • Ensured action plans for Confidential improvement are prepared and implemented in collaboration with the product development teams
  • Supported IMOTC Confidential governance policies and best practices and maintain COO-Technology Operations Confidential Intranet for updated policies
  • Worked with product development teams and tools team on Confidential improvement initiatives.
  • Provided support in Project Portfolio Management (Navigator), Local Implementation Manager (LIM) in local end-user issues and weekly report.
  • Worked with Global Navigator team and Resource Management (RMDB) team on Navigator reports
  • Handled the creation of Project and Resource Pool Manager approve, user support and generation of weekly Delinquent Report and Missing Timesheet to Backdate.

Confidential, CA

Software Configuration Release Manager

Responsibilities:

  • Managed the Software application releases in Electronic Taxation Information System (eTIS) BIR project.
  • Handled deployment in QA, Training, UAT and Production servers with Linux and Windows O.S. Platform using Oracle SOA suite
  • Monitored the modified files using the SVN tool for the source code version control
  • Managed/controlled the Database and Build release activity using JIRA Tool
  • Worked as part of QA team for eTIS module.

Confidential

Software Configuration and Team Lead

Responsibilities:

  • Handled the documentation and application releases from Quality Assurance to Client for an automated nationwide integration of BOC Website business process, Import and Assessment System, Export Processing, Operations Support, Enterprise Resource Planning and Customer Relationship Management System. Created a baseline document for Database Schema.
  • Assigned to control the build releases, their dependencies, release notices, certifications and requests for build uploading and build testing using the Rational ClearCase version 5.0 tools for versioning control
  • Monitored and updated the Configuration Management Project Plan using Rational Requisite Program tools.

Confidential

Configuration Analyst

Responsibilities:

  • Ensured that build releases adhere to defined standards and procedures
  • Reviewed and analyzed release of application builds, their dependencies, release notices, certifications and requests for build uploading, build application and build testing.

Confidential, Philippines

Project Clear Case Administrator/Configuration Analyst

Responsibilities:

  • Handled the Configuration Management Plan implementation and setup of the Clearcase server for the project with Clearcase version (6.00) under environment Window XP with Programming Software - JAVA Eclipse and Oracle as the back-end.
  • Administrator of Clearcase Tool and coordinated with Development Team, QA Team and Database Administrator during the project life cycle

Confidential

Configuration Analyst/Administrator

Responsibilities:

  • Worked closely with the Development Team (Project Managers, Database Owners (DBOs) and Developers), Technical Group and Quality Control Manager all throughout the testing procedure to provide an automated nationwide integration of business processes, which include Motor Vehicle Registration, Drivers Licensing, Law Enforcement and Adjudication and Revenue Collection
  • Ensured completeness of all submitted work package releases (stored procedures, scripts, applications) and carry out in their respective servers whether in Quality Control (Test) Servers, Model Servers or Live Environment servers.
  • Prepared and monitored the Quality Control Release Form (QCRF) and Request for System Update Form (RSU) requested by the Development Team and consolidates the submitted work packages.
  • Coordinated with the Technical Group on the status of submitted work and informs the corresponding DBO or concern person on the status if successfully implemented.
  • Forwarded all submitted work packages to QC Manager for testing and receives the certified or failed work packages from the QC Manager.
  • Notified Development Team when errors are encountered whether in the Technical Group or QC Team.
  • Checked the validity of the submitted objects by the Developers before the new versions of application is built and send mails to the concern person to initiate the build. In case there is discrepancy between the list of objects and the checked-in objects, coordinate with the respective person for correction/verification.
  • Created guidelines in using Clear Case for the programmers to follow.
  • Responsible for the installation of Clear Case at programmer's pc.
  • Coordinated with the developers for the changes, new set-up of objects, preparation for build
  • Fixed problems from developers and assisting all the programmers in the usage of Clear Case (in joining a project, delivery, rebasing and merging of objects and problems encountered).
  • Set the access privileges/permissions for the project and responsible for creating a baseline, registering of new objects.

Confidential, Philippines

Programmer / Document Analyst

Responsibilities:

  • Did testing and debugging of modules to ensure 100% error free for an automated Confidential ’s Stock Transfer and Accounting System
  • Coded programs in the required language.
  • Prepared the documents such as Systems Manual and User’s Manual.

Confidential, Philippines

Programmer

Responsibilities:

  • Involved in the development of Confidential .
  • Performed system testing and debugging using Power Builder 4.0 as front-end and Sybase System 10 as back-end tools.
  • Prepared test data and test-coded programs to validate accuracy.
  • Document programs and test results according to prescribed standards.
  • Fulfilled user request for program changes, data extracts and special reports.
  • Coordinated with the user during the implementation stages of the project.

Confidential, Philippines

Technical Support

Responsibilities:

  • Tasked to install various applications software such as MS Office 97 and Lotus CC Mail version 6.0 to the entire bank.

Confidential, Philippines

Programmer

Responsibilities:

  • Involved in the development of Confidential .
  • Performed system testing and debugging using Power Builder 4.0 as front-end and Sybase System 10 as back-end tools.
  • Prepared test data and test-coded programs to validate accuracy.
  • Document programs and test results according to prescribed standards.
  • Fulfilled user request for program changes, data extracts and special reports.
  • Coordinated with the user during the implementation stages of the project.

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