PROFESSIONAL SUMMARY:

My area of expertise is logistical support operations; Currently working on as an information technology professional with a vast range of experience in all aspects of system network development and maintenance including planning, analysis, design, troubleshooting and implementation of customized business solutions. Proven ability to work effectively in a high - stress, demanding work environment. I am energized by variety and challenge, possess strong analytical and problem-solving skills and will bring energy, organization, loyalty, attention to detail, and the ability to manage multiple responsibilities to an organization. I have over Four years’ experience as a Customer Support Manager, working with servers, Win7 and MS Office suits, I have fifteen years’ experience as a Material Management Supervisor, Four years’ experience as a senior instructor.

TECHNICAL SKILLS:

Platforms: Windows 7/8/8.1/10, Windows Server 2012 R2, UNIX (Solaris, HP-UX), Linux (Red Hat, Ubuntu), Mac OS, Android, iOS Software, Microsoft Office (Word, Excel, Outlook, PowerPoint, Project), SQL, SharePoint, QuickBooks, VmWare

STAMIS Systems: Standard Army Retail Systems (SARSS 1&2), Unit Level Logistics Systems- Ground (ULLS-G), Unit Level Logistics Systems S4 Module (ULLS-S4), Standard Army Maintenance Systems Enhanced (SAM-E 1&2), Integrated Logistics Analysis Program (ILAP), CAISI, CSSVSAT

CORE COMPETENCIES: Network maintenance /Troubleshooting, Network and System Security, Desktop Support, Remote Technical Support, Software Development Life Cycle, System Analysis, Quality Assurance / System Integration, Document Management, Research and Development, Regulatory Compliance, Policy Planning/ Implementation, Team and Project Leadership, Data Analysis, Cost Benefits Analysis, Technical Specifications Development

PROFESSIONAL EXPERIENCE:

Mid-Level Video Teleconferencing Specialist, Confidential

Servers as a subject matter expert with Tandberg/Cisco Video Teleconferencing Architecture to include infrastructure equipment configuration and dial plan infrastructure. Infrastructure equipment to include MPS MCUs, VCS Control, VCS Expressway, ISDN Gateways, and Tandberg Management System (TMS). Experience with video streaming (live and on demand streaming). Experience specifically with VBrick Video Streaming solution (VBrick VEMS, Encoders, Video On Demand Server(VODS))a plus. Knowledge of multicast routing and protocols (ROUTING: PIM Sparse Mode, PIM Dense Mode, PROTOCOLS: IGMP, MSDP). SME with ability to remotely troubleshoot Tandberg VTC units located at the various sites around the country. Experience with TMS software to setup and configure Video Teleconference units, upgrade phone books, and firmware on both Tandberg and Polycom VTC units. Requirements to perform required maintenance of all VTC equipment including patching, upgrades. Required to development Engineering Change Plans (ECP's) and Standard Operating (SOP) Procedures for VTC equipment.

IT Specialist (DATAMGT), Confidential Ft. Belvoir VA

Responsible for recommending and implementing new operating methods to improve data flow, collection, editing, processing and distribution. Plan, develop, implement, and administer systems for the acquisition, storage, and retrieval of data for Agency. Analyze and define data requirements and specifications. Analyze and refine business requirements, creates tasks contributing to the long range plans for the development of future Agency wide systems. Evaluates Commercial- Off-The Shelf (COTS) products and tools for applicability to Agency needs. Responsible for defining Agency architecture and recommending approaches to integrating emerging software and system requirements. Responsible for maintaining, monitoring, and performing performance tuning, backup, and recovery of databases. Install, configure, and maintain database management systems software. Develop and administer data standards, policies, and procedures. Applies Knowledge of the technical and functional areas and detailed knowledge of AIS life cycle requirements, concepts, and methods to ensure accurate functional design. Serves as a Video Teleconferencing (VTC) Technician/Operator for the (DTRA) Communications and Information Agency; responsible for VTC assets and circuits during global operations; coordinates and manage VTC sessions using advanced tools and software; provides troubleshooting for VTC operations of more than 3000 users; manages an inventory of equipment valued at over $21 million dollars.

Confidential - Customer Support Office/ Help Desk Manager Ft. Lee VA

Responsible for supervising the daily activities of twenty Four Tier I and Tier II SEC-Lee Help Desk technicians, to include routine scheduling and personnel actions. Responsible for assessing the skill sets of helpdesk personnel to ensure that all task requirements are meet. Responsible for providing customer support to over sixty thousand users. Responsible for resolving issues pertaining to the efficient and effective operation of the Help desk and the Helpdesk automation tool, Sustainment Support System for the Single Interface to the Field (S4IF), Review and approve submissions of Frequently Asked Question (FAQ). Responsible for assessing system enhancements and recommendation for system upgrades as well as personnel . Responsible for collecting and analyzing sustainment data and to manage the flow of information between the SEC-Lee system Managers and customers and vendors. Responsible for reviewing data from multiple sources to determine relevance, and provide written reports to management. Responsible for providing senior management with weekly briefing on status of Help Desk operation, responsibilities also include scheduling meeting and conferences. Responsible for minimizing disruption to all supported customers by providing innovative solution to delivering problem resolution to the customers. Responsible for resolving complex problems and complaints in a timely and appropriate manner. Acts as the Subject Matter Expert (SME) in the technical and functional operations of the following Standard Army Management Information Systems (STAMIS). Standard Army Maintenance Systems-Enhanced (SAMS-E), Property Book Unit Supply Enhanced (PBUSE), and Unit Level Logistics System- Aviation Enhanced (ULLS-A). Required to Maintain Active Directory accounts, Support STAMIS system workstation hardware and software in LAN/WAN environments, resolve escalated issues related to desktop computer and server hardware and software. Setup and deploy desktop computers and software to end user environment, document policy and procedures for departments. Responsible for granting user system account access and Maintaining group policies and security access accounts. Test and deploy system patches, as well as work with 3rd party vendors to repair and maintain DOD equipment under contract

Senior Program Analyst Confidential, Ft. Lee VA

Combat Development Support responsibilities encompass the following STAMIS system during various degrees of testing and post deployment support. Standard Army Retail Supply systems (SARSS) (all levels), Property Book Unit Supply Enhanced (PBUSE), Standard Army Maintenance System- Enhanced (SAMS-E), Unit Level Logistics System- Aviation Enhanced (ULLS-A). CDS reviews system user requirements; assist in the development, testing and approval of System Change Packages (SCP); monitors software development progress; provides onsite testing support; and reviews and provides comments to associated combat development documents such as the Capability Development Document (CCD), the Capability Production Document (CPD), Test Evaluation Master Plan (TEMP), Basis of Issue Plan (BOIP), Tactics, Techniques, & Procedures (TTP) and other combat development documents required to be reviewed during the period of performance.

FIELD SUPPORT ENGINEER, Confidential, VA

Duties: Train military, government and selected contractors on the use of BCS3, GDMS or other Tapestry C41 applications. Troubleshoot any problems that arise with the set-up or use of the system, Ex (networking and firewall issues that prohibit effective use of the systems. Perform duties supporting operations centers, movement control activities, support and logistic operations activities. Conducts analysis of complex problems, performs software engineering analysis, computer modeling, computer simulation analysis and design, and process analysis. Conducts upgrading and system burn-in/testing of new releases for relevant C41 systems as well as all the latest security updates and latest anti-virus updates. Support technical operation center and Help desk requirements in support of BCS3, GDMS or other Tapestry C41 products.

MATERIAL MANAGEMENT SUPERVISOR /INSTRUCTOR/ WRITER:

Responsible for the daily operations of a supply support activity, consisting of stock operations, and warehousing over 2,000 lines of repair parts, worth 18 million dollars. I also managed the daily activities of twenty employees. Responsible for presenting instructions to advanced individual, (AIT) Soldiers. Trained over 600 students with a 99% percent pass rate. Designs the course, provides management information on the course, and performs management roles for the chain of command and in coordination with outside organizations and agencies. Performed duties as an Operations Sergeant with an average strength of 203 soldiers, maintaining records, company administrative and personnel files.

• Research and advise on matters relating to security vulnerabilities and threats to CDC's computer systems.
• Develop corresponding security countermeasures necessary to protect technical, complex, sensitive and classified information processed on CDC computer equipment.
• Provide technical support and assist in preparing and implementing policy guidance to CDC.
• Evaluate adequacy and/or develop new or revised information security policy, standards and procedural guidance and support for the protection of information technology systems.
• Work closely with program and project activities to develop safeguards for the computers that are connected to CDC networks.
• Review and analyze technical aspects of proposals and integrity studies for CDC and CDC contractors to determine adequacy and ensure executive, statutory, regulatory and HHS requirements are effectively met.
• Participate in identification and analyses of CDC information security policy issues, deficiencies, and problem areas through review and analyses of reports, contacts, surveys, inspections and facility reviews.
• Review operational and technical security aspects associated with specific sites and facilities to determine vulnerability and threat.