Help Desk Technician Resume NY, NY - Hire IT People

SUMMARY:

B.A. in Computer Science graduate with diverse corporate technology experience in help desk support, hardware and software configuration, administration, and database skills
Knowledge of computational theory and analysis of algorithms
Solid educational technology foundation with well - rounded liberal arts background

TECHNICAL SKILLS:

Programming Languages: C++, C, Java, Python, HTML, CSS, PHP, JavaScript, Shell Script, SQL

Operating Systems: Windows (XP, Vista, 7, 8, 8.1, 10), Mac OS, Linux/Unix

Applications: Eclipse, NetBeans, Microsoft Visual Studio, Office 365, Access, MySQL, G Suite

PROFESSIONAL EXPERIENCE:

Confidential, NY, NY

Help Desk Technician

Responsibilities:

Provide IT support, data management, server maintenance, as well as manage inventory for hardware/software for this leading dress manufacturer and retailer.
Proficient in Kaseya, Jira, Bitdefender, PaperCut MF, FedEx Ship Manager, Adobe Application Licensing, Gmail administrative tools, and G Suite applications as well as Drive File Stream, Backup and Sync

Confidential, Memphis TN

Programmer Analyst Trainee

Responsibilities:

Participated in an intensive training program in both Phoenix and Memphis, which covered HTML, CSS, jQuery, SQL, PL/SQL, Core Java, Struts, and Spring.

Confidential, Bethpage NY

Service Desk Analyst

Responsibilities:

Provided tier 1 support for Confidential representatives using phones, live chat, remote control, or ServiceNow technologies.
Remote desktop troubleshooting through tools such as ACME, VMware Horizon Client, and GoToAssist.

Student Teacher

Confidential, Riverdale, NY

Responsibilities:

Taught a class on Cloud and Virtualization for my final presentation. It primarily dealt with Virtualization due to the target audience (Operating Systems class).

Confidential, Mahwah, NJ

IS Mainframe Systems Programmer Intern

Responsibilities:

Created internal program for IS department using Java and Shell Script to automatically find potential problem within a list of data and give you the solution to expedite the problem at hand.
Utilized SQL for the aforementioned project to locate the specific user to the corresponding issue.
Produced flowchart of organization of the internal program for the IS department using Excel.

Confidential, Bohemia, NY

Intern in IT Specialization

Responsibilities:

Managed user accounts, email, software, hardware, and networking: Active Directory and administrative tools.
Provided troubleshooting help and IT support.