SUMMARY:

• Nineteen years of Information Technology experience with 12 years’ experience in the design and implementation of Mobile Solutions
• Senior Mobility Systems Engineer with expertise in Technology Deployment, Infrastructure Design & Customization, Process Optimization, Systems Administration, Information Management, Systems Analysis/Troubleshooting, Client Relations, Systems/Software Training, Performance Monitoring, Business Expansion, Technical Documentation (Standard Operating Procedures), Software Implementation, Technical Consultation, Policy Planning, System Integration.
• Mobile Device Management (MDM, MAM, MEM, EMM) - VMware AirWatch (SME) - out of the box enrollment via the Apple Device Enrollment Program, device staging, device / OS compliance, mobile application management via the Apple Volume Purchase Program and VMware AirWatch, support and services provisioning to iOS, Confidential, Confidential, and Windows Mobile devices with focused expertise on global policy deployment and OS/Hardware specific management. Advanced infrastructure and product testing experience with VMware AirWatch, Confidential Enterprise Server / Service, and Good Technologies.
• Hardware Experience: Confidential, Confidential, Confidential, Confidential, Confidential

TECHNICAL SKILLS:

Software Experience: Confidential Enterprise Server 4.0, 5.0, and 10.0, AirWatch 6.x, 7.x, 8x, and 9.x, Apple Configurator 2.x, Xcode, Good (GFE) Server, Cogent, Microsoft Windows 7, Windows Server 2008 and 2012. Microsoft Exchange 2010 and 2013, SQL Server 2014 Management Studio, Lotus Domino, Team Track, Microsoft Active Directory, Remedy, Jabber, Lync 2010, Sametime, Cisco WebEx and AnyConnect, Citrix, VMware vSphere

PROFESSIONAL EXPERIENCE:

Confidential

Senior Mobile Systems Engineer

Responsibilities:

• Evaluated existing proof of concept deployment of VMware AirWatch 7 and performed a comprehensive analysis and design of a fully redundant and fault-tolerant VMware AirWatch 9 environment
• Provided deployment documentation (SOP), processes to support the environment, and technical training
• Engineered designs/solutions to be implemented within the customer environment. Provided root cause analysis documentation, project documentation, and status reports to management
• Articulated and demonstrated the system capabilities to application and system teams
• Assessed and performed upgrades/patches to the system management environment (following all of the agencies Change Management Processes)
• Created a plan to migrate the existing proof of concept deployment to production to support 5,000 users, but scalable to 25,000 users
• Linux Per App Tunnel & Proxy implementation
• Followed the agencies lifecycle process to deploy the VMware AirWatch environment in Development, as a proof of concept, and then managed the project through necessary testing, with the final deployment in production

Mobile Applications Infrastructure Engineer

Confidential

Responsibilities:

• Mobile Device Management (VMware AirWatch) of various platforms such as IOS, Confidential, Windows, etc,
• SME supporting and designing Confidential (BES) and VMware AirWatch (EMM) solutions to meet specific customer requirement.
• Provided comprehensive evaluation and analysis of mobile devices / platforms to improve increased functionality and supportability
• Assisted with long range planning and evaluation of DOJ mobility adaption and engineering services
• Consult with C level (CIO, Deputy CIO, CTO) on mobility strategy and organizational deployment best practices

Senior Confidential Administrator

Responsibilities:

• Implementing, managing and troubleshooting the Confidential Enterprise Server 4.1 providing services for Lotus Domino user base.
• Optimization of the BES servers’ performance through ongoing monitoring, maintenance, patches, pruning and upgrades.
• Follow and implement the Change and Configuration Management (CM) policies mandated by DOI for all Confidential patches, feature additions and changes.
• Fostered a relationship with IT Security Office (ITSO) for NPS in mitigating and reducing the risk of any vulnerabilities found in the Confidential enterprise services
• Standardized policy and third party application settings
• Installation and Configuration of Confidential Desktop Manager for local synchronizations, backups, and device configuration
• Providing routine administrative functions including: BES account creation/deletion, resending IT policy and service book, upgrading device firmware, setting Enterprise Activation passwords, distribution of third software packages
• Testing of Confidential Enterprise Server patches and upgrades in test lab running on VMWARE ESX hosts
• Port and VLAN configuration on Cisco switches.
• Creation and deletion of user/computer accounts on domain, modify user’s access rights, and groups via Active Directory / NetIQ
• Lotus Notes 6.5.x support and configuration

Desktop/Helpdesk Technician

Responsibilities:

• Supported COOP and standard laptops/desktops with applications such as RAS (remote access services), Checkpoint VPN (virtual private network), Citrix Client, and Remote Mail
• Track requests using the Computer Associates Unicenter Service Desk ticketing system.
• Installation and maintenance of Lotus Notes clients 5, & 6
• Perform systems administration functions, i.e. Account provisioning and system health analysis
• Develop automated software deployment methodology using UniCenter solution

Desktop/Helpdesk Technician

Responsibilities:

• Desktop support for corporate headquarters, training and installation on the use of VPN and RAS, domain migration and consolidation, account administration, password changes, unlocking user accounts, data transfer for PC refresh.
• Confidential break/fix, connectivity issues, quality assurance once users have been refreshed and migrated.
• Hardware replacements, email client (lotus) troubleshooting, remote assistance, virus remediation, making sure patches and virus definition files are up to date (Norton Antivirus), interaction with corporate executives to ensure that technical operation runs efficiently
• Administrative moves, adds and changes (MAC) on multiple domains using Active Directory, imaging, data migration, installation of many job specific applications through automated distribution (CCM) executive support, and Service Center.
• Provided follow-up on all logged service calls (Remedy) to verify problem resolution and quality assurance within SLA time constraints.
• Assisted customers with hardware and software operation/training. Patch management, Software delivery, Emergency messaging.
• Performed conversion of Windows 9x to Windows 2000 as well as Outlook deployment and configuration.
• Provided pre-deployment assessment of users unclassified legacy systems.
• Performed Data Migration for users unclassified legacy computers using point to point setup with appropriate migration tool. .
• Configured government approved software, instructed users on the operation of their new Desktops / Laptops, applications, and new operating procedures. Performed quality assurance checks on all systems deployed and provided Desktop Support.

Help Desk Technician

Responsibilities:

• Provided user support for installation and maintenance of ISP software.
• Trained customers on the use of new software and addressed compatibility issues.
• Processed orders for software, answered billing questions, and renewed contracts.
• Performed troubleshooting in modem connectivity password issues and software compatibility.

Field Technician

Responsibilities:

• Provided Help Desk, Customer Service, and Technical Support for both Windows 9x and Novell Networks. Updated Software and Hardware for contracted companies within the Washington Metropolitan Area.
• Configured Desktops and Laptops to fit customer needs.
• Replaced and or installed Motherboards, Network Interface Cards, Hard Drives, Internal Floppy Drives, Random Access Memory, etc. Imaged computers using Ghost Software according to customers request.