Application Support Analyst Resume

SUMMARY:

Experienced and knowledgeable Information Technology Professional seeking a challenging fulltime position within Application Support or Quality Assurance role.

CORE COMPETENCIES:

Highly qualified in Impact Analysis, Project Development and Leadership, and Confidential / Confidential Compliance
In - depth knowledge of information technology systems, monitoring tools and techniques
Possess strong troubleshooting, analytical and communications skills
Ability to work in a dynamic and challenging environment and handle multiple tasks to meet deadlines
Comprehensive knowledge of server concepts, information modeling tools and standard computer operation procedures
Highly proficient in managing relationships between users, strategic leadership, and third party vendors.

TECHNICAL PROFICIENCIES:

Platforms: Windows 95/98/00/2008/ XP, UNIX HP-UX

Databases: Oracle 8i/9i/10g, MS SQL Server 2000/2005/2008

Tools: Microsoft office suite (Word, Excel, Power Point, Outlook, Visio), Weblogic 9.2, 10g

Business Objects: Quality Center, Tidal Scheduler, Remedy

Vendor Software: EMC (Captiva Document solution)

SuccessFactor: Plateau (Learning Management), Clarity

PROFESSIONAL EXPERIENCE:

Confidential

Application Support Analyst

Responsibilities:

Provide 24*7 application support to Human Resource and legal departments internal and business users
Responsible for identifying and diagnosing system failures and applications issues by performing application audits and conducting quality assurance testing
Establish application feeds from upstream and downstream systems
Participate in configuration management, change management, and application maintenance
Effectively implement ongoing system improvements procedures to meet current business requirements
Write SQL queries using Microsoft SQL Server or Oracle database
Work closely with business personals and vendors to resolve any application related issues
Perform testing and prepare test results and deployment documents for Change Control process
Knowledge transfer to Tier II support(Offshore) team using handholding or shadowing methodology

Confidential

Application Testing Analyst

Responsibilities:

Test production defects\new Functionality in QAT or PET test environments
Write and execute test cases in Test Director/ Quality Center
Deploy code in production after proper testing and approval
Participate in billing related projects
Run regression testing for the upcoming releases and upgrades
Support monthly release by testing small number of data in production
Train new hires on day to day job functionality and bring them up to the speed

Confidential

Application/Quality Assurance Analyst

Responsibilities:

Provide production support on billing application via 24*7 on call
Recover job failures in timely manner using UNIX and SQL skills
Resolve internal and external customer issues through remedy tickets
Resolve and support QA issues discover in sample bill review
Support IT Revenue Validation team with revenue shortfall
Document several ongoing processes and guidelines to support activities
Support system upgrades, maintenance activities and testing on billing applications
Recognized as a SME for enterprise accounts discount program
Review customer bills on Samson Citrix environment to find any issues
Write set of SQL queries to get the special account’s bill charge/discount results

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