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Application Support Analyst Resume

SUMMARY:

Experienced and knowledgeable Information Technology Professional seeking a challenging fulltime position within Application Support or Quality Assurance role.

CORE COMPETENCIES:

  • Highly qualified in Impact Analysis, Project Development and Leadership, and Confidential / Confidential Compliance
  • In - depth knowledge of information technology systems, monitoring tools and techniques
  • Possess strong troubleshooting, analytical and communications skills
  • Ability to work in a dynamic and challenging environment and handle multiple tasks to meet deadlines
  • Comprehensive knowledge of server concepts, information modeling tools and standard computer operation procedures
  • Highly proficient in managing relationships between users, strategic leadership, and third party vendors.

TECHNICAL PROFICIENCIES:

Platforms: Windows 95/98/00/2008/ XP, UNIX HP-UX

Databases: Oracle 8i/9i/10g, MS SQL Server 2000/2005/2008

Tools: Microsoft office suite (Word, Excel, Power Point, Outlook, Visio), Weblogic 9.2, 10g

Business Objects: Quality Center, Tidal Scheduler, Remedy

Vendor Software: EMC (Captiva Document solution)

SuccessFactor: Plateau (Learning Management), Clarity

PROFESSIONAL EXPERIENCE:

Confidential

Application Support Analyst

Responsibilities:

  • Provide 24*7 application support to Human Resource and legal departments internal and business users
  • Responsible for identifying and diagnosing system failures and applications issues by performing application audits and conducting quality assurance testing
  • Establish application feeds from upstream and downstream systems
  • Participate in configuration management, change management, and application maintenance
  • Effectively implement ongoing system improvements procedures to meet current business requirements
  • Write SQL queries using Microsoft SQL Server or Oracle database
  • Work closely with business personals and vendors to resolve any application related issues
  • Perform testing and prepare test results and deployment documents for Change Control process
  • Knowledge transfer to Tier II support(Offshore) team using handholding or shadowing methodology

Confidential

Application Testing Analyst

Responsibilities:

  • Test production defects\new Functionality in QAT or PET test environments
  • Write and execute test cases in Test Director/ Quality Center
  • Deploy code in production after proper testing and approval
  • Participate in billing related projects
  • Run regression testing for the upcoming releases and upgrades
  • Support monthly release by testing small number of data in production
  • Train new hires on day to day job functionality and bring them up to the speed

Confidential

Application/Quality Assurance Analyst

Responsibilities:

  • Provide production support on billing application via 24*7 on call
  • Recover job failures in timely manner using UNIX and SQL skills
  • Resolve internal and external customer issues through remedy tickets
  • Resolve and support QA issues discover in sample bill review
  • Support IT Revenue Validation team with revenue shortfall
  • Document several ongoing processes and guidelines to support activities
  • Support system upgrades, maintenance activities and testing on billing applications
  • Recognized as a SME for enterprise accounts discount program
  • Review customer bills on Samson Citrix environment to find any issues
  • Write set of SQL queries to get the special account’s bill charge/discount results

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