SUMMARY:

• Highly accomplished and process - oriented IT professional with solid background in software and hardware support.
• Exemplify in-depth knowledge of Department of Defense financial management /Department of Homeland Security and accounting systems, regulations, and publications, complemented with proficiency with systems development life cycle (SDLC).
• Possess adeptness in evaluating and improving productivity, utilization, and scale initiatives to achieve the demands of complex projects.
• Exemplify expertise in quantitative analysis using institutional accounting systems, databases, and data extraction methods.
• Demonstrate proven ability to generate and deliver solutions to critical systems and network issues; as well as to handle multiple tasks with changing priorities and offer variance inquiry and forecasting trends that influence business decision-making.

TECHNICAL SKILLS:

Languages: VB, Java, XML

Database: TOAD/SQL Navigator, PL /SQL, Oracle 9i/10g/11g, OracleR12.i

Software: Siebel 6.3, Microsoft Exchange, Microsoft Office, GUI/Linux/Solaris, Oracle Business Intelligence Enterprise Edition 9i, 10G, 11G, R12, Track-it 6.0/7.0/8.1, Active Directory, SERENA Dimensions CM, ChangeGear, Adobe Captivate, Remedy, Clarify, Symposium, Mark View, UMX, iProcurement, OTL, MarkView, PRISM, SPS, CAS, Agile Methodologies, Waterfall Methodologies.

Core Accounting System(CAS): Finance and Procurement Desktop (FPD), Window Image Network System (WINS), Markview, Sunflower.

Applications: Automated Access Request (AAR), Crystal Reports, Warrant Management System, Purchase Card Application (PCA), Remedy, Discoverer, PLAS, Employee-vehicle Certification and Reporting System (Ecars).

PROFESSIONAL EXPERIENCE:

Confidential, Petersburg, VA

Senior Consultant

Responsibilities:

• Administered the customers’ enterprise resource planning solution to guarantee compliance with Department of Defense regulations on financial management and audit
• Ensured the delivery of quality helpdesk support services to more than 11,000 customer base, encompassing documentation of trouble tickets, along with the resolution of helpdesk tickets related to user access, business process issues, or user training issues prior to the escalation to the DAI PMO Help Desk Tier III
• Capitalized on industry expertise in creating course content and delivering timely and accurate training services to the user base within all applicable methodologies, which included computer-based, instructor-led, and brown bags
• Managed the documentation of agency business rules and standard operating procedures
• Applied knowledge of adult learning principles and concepts and instructional design theory in training consultants and SMEs on user acceptance training and system integration testing
• Recognized threats and issues and formulated contingency plans and activities
• Headed workshops and requirements discovery conferences with agency subject matter experts within business process areas, such as procure-to-pay (P2P) and time and attendance (T&A)
• Made substantial contribution in successfully converting to Defense Agency Initiative (DAI) by extracting data from old systems
• Accomplished analysis on DCMAs existing processes, systems, roles, and workflow, as well as the methods in accomplishing DAI
• Worked closely with business process owners and end users in gathering and documenting requirements, as well as in performing fit and gap analysis on existing business process requirements and standard functionality of Oracle Federal Financials
• Imparted technical expertise on DAI individual modules, such as iProcurement to support deployment planning, execution, and sustainment
• Contributed in maintaining process mocks, system test events (pre- and post-production), and data conversion

Senior Financial Systems Analyst

Responsibilities:

• Administered the running of posting and interfacing Transportation Security Administration/United States Coast Guard/Domestic Nuclear Detection Office (TSA/USCG/DNDO) data to the general ledger, (GL) along with the financial reporting for accounts receivable (AR)
• Closely monitored TSA/USCG alerts’ on interface problems, such as abnormal balances; MISLE issues; and interest, penalty, and accrual (IPA) issues
• Maintained strict compliance with all treasury guidelines and compliances
• Managed the complete documentation of all TSA setups within the core accounting system for the new fiscal year, including the standard general ledgers (SGL), along with AR procedures
• Served as point of contact for TSA/USCG systems account receivable
• Coordinated special projects and initiatives through active involvement in task groups
• Observed and responded to CASHLINK issues and processes; distributed work and track it tickets; and corrected treasury issues for AR
• Handled the daily production support and coordination of testing with TSA operational users
• Performed developer tasks for modification to the core accounting system (CAS) form
• Worked on the processing of TSA collection in transit (CIT) journal vouchers (JV)
• Supported audit requests from operations, along with the approval of requests through the online Automated Access Request (AAR) database
• Coordinated the processing of batch payments for CG, TSA, and DNDO for submittal to the Department of Treasury utilizing Oracle standard processes
• Played an integral role in task groups in troubleshooting agency problems, while monitoring interface problems and making corrections
• Conducted daily analysis of existing systems through Oracle SQL and Oracle Forms/Reports to perform development tasks; as well as to establish system and functional requirements, systems specifications, change requests, interface requirements, user documentation, and testing, and implementation plans
• Rendered assistance to new developmental efforts, encompassing USCG and Departmental of Homeland Security (DHS) financial reporting and accounting systems
• Determined software deficiencies on financial data integrity and validity; produced software trouble reports and requests for enhancements; and performed software enhancements testing and problem reports

Help Desk Analyst System Administrator

Responsibilities:

• Functioned as team lead for the centralized user administration helpdesk, in charge of wide-ranging technical and analytical support for the following:
• Financial Procurement Desktop (FPD)
• Core Accounting System (CAS) Oracle Financial 4.1
• Purchase Card Application (PCA)
• Window Image Network System (WINS)
• Automated Access Requests (AAR)
• Warrant Management System (WMS)
• Ensured provision of support to 30,000 users within the Coast Guard and its agencies
• Facilitated training and provided continuous guidance to team in identifying process improvement issues and implementing new processes
• Produced and submitted statistics and monthly, weekly, and daily helpdesk status reports to the management
• Accomplished user and group administration, encompassing the provision of application security and access, along with the administration of system performance and procedural documentation

Confidential, Chesapeake, VA

Customer Service Representatives, Senior Desktop Support, Helpdesk Analyst

Responsibilities:

• Played an integral role for the desktop support and Helpdesk Team in managing more than 1,000 calls each day for more than 4,000 diverse end-user group
• Displayed expertise in performing various areas of support, which included broadband connectivity, account provisioning, email and lotus notes, sales force automation software, virtual private network (VPN), hardware and peripheral, third-party application, Microsoft Office Suite, Active Directory account setup, lock-outs, and user roles
• Rendered support and guidance in all aspects of training regarding the application supported by the Abbott Pharmaceutical Company for newly hired and existing CSRs
• Demonstrated proficiency with various applications in performing hands-on support and additional training, as well as in developing end-user documentations and training materials
• Delivered daily reports to management regarding the status of each CSR case, which was studied and advised for thorough examination or addressed by the technical reviewer
• Rendered support with the enhancement and development of helpdesk troubleshooting methods and policies, as well as the return of defective equipment to manufacture and preparation of supporting documents
• Held responsibility in analyzing and troubleshooting hardware and software; installing and configuring network and printer; and providing wireless support

Confidential, Hampton, VA

Academic Computer Laboratory Instructor/Trainer

Responsibilities:

• Assumed diverse technical functions, including installation, upgrade, execution, and troubleshooting of projects for Windows-based network with concentration on end-user support and systems administration
• Proficiently managed more than 100 workstations and over 50 applications
• Handled the maintenance and organization of email accounts using Microsoft Exchange server