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Advanced Technology Support - Technical Sales Engineer Resume

Poland, NY

TECHNICAL SKILLS:

  • Expert understanding of Polarization Mode Dispersion, Chromatic Dispersion, IP, Gigabit Ethernet, 10 Gigabit Ethernet, 100 Gigabit Ethernet (Client and Line side), General Purpose Test Equipment, OTDRs, Optical Spectrum Analysis, DWDM, CWDM, PON (FTTx), EDFA, Raman Amplification, Optical mux/demux, optical filters, Bragg and Diffraction Gratings, Tunable Lasers
  • Proficiency and experience with all following technologies - Fibre Channel, xDSL, VoIP, MPEG2 digital video, Wi-MAX, PMD (Jones Matrix Eigen Analysis, Poincaré Sphere vector analysis, Michelson Interferometry, P-OTDR, Wavelength Scanning), Chromatic Dispersion (Time of Flight - both CD-OTDR and Photon Counting, Phase Shift Methods), SONET/SDH, Next Gen SONET/SDH (GFP, VCAT, LCAS, FEC)

PROFESSIONAL EXPERIENCE:

Confidential, Poland, NY

Advanced Technology Support - Technical Sales Engineer

Responsibilities:

  • Develop Strategic relationships with industry members, committees and standards bodies
  • Responsible for technical leadership, market intelligence and competitive analysis to support sales organization in qualifying, competing in, and closing opportunities
  • Garner and maintain expert level knowledge of advanced and emerging technologies including high-speed transmission, next generation wavelength multiplexing and mobile backhaul
  • Responsible for maintaining Exfo’s reputation as the technical leader in the industry. Accomplished through regular end customer contact, webinars and generation and publication of technical papers.

Confidential, Poland, NY

Sales Engineer

Responsibilities:

  • Responsibilities listed apply to the following Confidential , LLC principals for New York State; OFS/Fitel, Exfo, Multilink, Old Castle and Confidential
  • Responsible for the development and growth of business for all principals
  • Responsible for competing for, and winning highly competitive business against incumbent vendors
  • Prospect to identify and qualify new customers, including cold calling and development of leads through referral channels, to generate appointments and establish relationships leading to increased revenue opportunities
  • Develop and maintain a broad background in core technology offerings to ensure the ability to provide customer solutions and close sales opportunities independently. Adapt to and quickly learn new technologies and products.
  • Provide support presence at trade shows, conferences, and customer demonstrations focusing on technical product applications
  • Provide pre and post-sales support for various distribution networks to ensure success for principals

Confidential, Poland, NY

President / Owner

Responsibilities:

  • Owner and operator - retail sales and service of recreational vehicles and lawn and garden equipment representing manufacturers including Honda, Exmark, Echo, Simplicity, Toro and Ski-Doo

Confidential, NY

Site Manager / Director of Marketing

Responsibilities:

  • Full P&L responsibility for Confidential MB Utica division (annual revenues in excess of $40M USD)
  • Director Of Marketing Duties
  • Manage Global Product Management Team
  • Manage complete lifecycle of $40M Telecom, Datacom and Fiber Optic product portfolio
  • Manage Global Marketing Communications Team
  • Generate and distribute all sales collateral and promotional material (brochures, specification sheets, customer presentations, webinars, training guides, advertisements, promotional offers, etc.)
  • Manage Professional Services Team
  • Manage outside plant test services team to increase revenue, maximize profitability and expand service offerings
  • Define and implement short and long-term product strategies to support Divisional objectives

Confidential, NY

Director of Business Development

Responsibilities:

  • Established relationships with technology partners to expand product offerings, specifically in IPTV, Video On Demand (VoD), Storage Area Network, 10 Gigabit Ethernet, and VoIP arenas
  • Established OEM relationships to increase distribution network
  • Provided presales support to facilitate technical and commercial close

Confidential, NY

Product Manager

Responsibilities:

  • Established foundation for video testing within NetTest, previously did not exist within company
  • Successfully integrated VoD and MPEG test capability from Triveni Digital into NetTest product offering
  • Ensure solutions were competitive in the market, both technically and commercially, to meet the company’s objectives for ROI, revenue and profitability
  • Meet with customers and end users to intimately understand their problems and needs, then provide input to engineering on design criteria, feature and benefit characteristics and cost and time-to-market targets to meet market requirements
  • Generate application notes, technical bulletins and white papers to educate NetTest sales force and customer base on various technologies
  • Provide on-site and remote technical support on all products including test equipment for CD, PMD, SONET and Fibre Channel, as well as OTDRs, Power Meters, Laser and LED Light Sources, Optical Attenuators, Remote Fiber Monitoring Systems, various emulation software packages
  • Coordinate and generate official responses to RFPs (Request For Proposal)
  • Support and train outside sales force on how to position and sell all products
  • Provide end user training on all products Manage lifecycle and set strategic direction for product lines totaling $38M annually

Confidential, Hopkinton, MA

Sales Support Manager

Responsibilities:

  • Appointed by company president
  • Support outside sales personnel (order and quotation processing, demonstration equipment scheduling, technical product training, maintain price lists and configuration guides)
  • Supervise daily work assignments and annual performance objectives of sales support personnel
  • Manage departmental schedules, budgets and operations
  • Developed and implemented sales support database system

Confidential, NY

Applications / Customer Support Engineer

Responsibilities:

  • Provide on-site and remote technical support on all products including OTDRs, Power Meters, Laser and LED Light Sources, Optical Attenuators, Remote Fiber Monitoring Systems, various emulation software packages
  • Coordinate and generate official responses to RFPs (Request For Proposal)
  • Install, maintain and support Remote Fiber Monitoring Systems worldwide
  • Generate application notes, technical bulletins and white papers to educate Confidential sales force and customer base on various technologies

Confidential, NY

Group Leader

Responsibilities:

  • Supervise the personnel and production and repair of GPTE and OTDR products
  • Provide in-house and field calibration, test and repair of Confidential products
  • Inclusive of all duties listed below for Production Test Technician

Confidential, NY

Production Test Technician

Responsibilities:

  • Build, test, calibrate and troubleshoot various handheld fiber optic test equipment including power meters, Laser and LED light sources and optical attenuators
  • Troubleshoot to component level
  • Fusion splice optical components

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