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It Support Specialist Ii Resume

SUMMARY:

  • I am a highly skilled Administrator with over 4 plus years of experience in Data Analysis and IT who has worked in different office environments to include warehousing and recruiting.
  • I am also sufficient with many Microsoft applications such as Microsoft Access, Outlook, and Excel. In my previous job I worked with confidential data and contributed to the growth and process of streamlining reports and data updates efficiently.

PROFESSIONAL EXPERIENCE:

IT Support Specialist II

Confidential

Responsibilities:

  • Advised commanders, directors, and different staff departments on command and control signal requirements, capabilities, and operations to include computers
  • Developed requirements for the design and implementation of data communications systems and networks
  • Established, prepared, coordinated and directed programs, projects and activities engaged in unit level supply, maintenance, and life - cycle management of signal materiel
  • Directed and control units and activities involved with the application of electrical, electronics, and systems engineering and management principles, in the design, test acceptance, installation, operation, and maintenance of Signal systems, equipment, networks, and facilities
  • Possess expertise in the customer area he/she supports and has technical understanding of the business unit's systems, capabilities, and respective technologies
  • Analyzed customer processes and requirements. Prepare specified project documentation. Assist in business process redesign as needed
  • Maintained communication with customer and team members and promote a team environment
  • Troubleshooted, coordinated, and maintained production systems/programs/applications, as needed
  • Produced scheduled and ad hoc reports as necessary.
  • Managed maintenance and communication of project status reports and tracking.
  • Provided user support and coordinate resolution of issues to include change management, root cause analysis, and appropriate escalation as needed
  • Developed use cases and functional specifications and coordinate the capture of process models and functional testing, ensuring system is functionally appropriate, technically sound, and well-integrated
  • Developed and manage user acceptance criteria
  • Assisted in the development of project definitions, cost/benefit and risk analysis, work plans, progress reports, and presentations
  • Coordinated the process to analyze, evaluate, implement, and maintain systems developed internally and/or externally with an outside vendor
  • Assisted in establishing end user training

Business Systems Tester

Confidential

Responsibilities:

  • Analyzed and prepared client proposed process requirements for specified project documentation
  • Assisted in system process redesign as needed
  • Maintained communication with team members and promoted a team environment
  • Troubleshooted, coordinated, and maintained production systems as needed
  • Produced scheduled and ad hoc reports as necessary
  • Assisted in maintenance and communication of project status reports and tracking
  • Provided user support and coordinated resolution of issues to include change management, root cause analysis, and appropriate escalation as needed
  • Developed use cases and functional specifications and coordinate the capture of process models and functional testing, ensuring system is functionally appropriate, technically sound, and well-integrated
  • Developed and managed user acceptance criteria
  • Assisted in the development of project definitions, cost/benefit and risk analysis, work plans, progress reports, and presentations
  • Coordinated the process to analyze, evaluate, implement, and maintain systems developed internally and/or externally with an outside vendor
  • Assisted in establishing end user training
  • Provided assistance with technical documents detailing the proposed solution for client deliverables
  • Provided customer service support ensuring the quality service with an emphasis on customer satisfaction
  • Identified and analyzed business problems and defines the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate
  • Performed and initiated My SQL database analysis and queries updates
  • Inputted customer data into database claims system
  • Organized and maintained confidential information
  • Installed, configured and maintained personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment
  • Review and evaluate security incident response policies, identify the need for changes based on new security technologies or threats, test and implement new policies and establish measures to ensure awareness and compliance
  • Develop IT security system projects from design to support, evaluate the effectiveness of systems and services, provide advice and solutions to a wide range of IT issues
  • Develop contingency plans (Disaster Recovery or Business Continuation Plans for information technology systems) to ensure availability and accessibility of network resources
  • Review proposed new systems, networks, and software designs for potential security risks; recommend mitigation or countermeasures, and resolve integration issues related to the implementation of new systems within the existing infrastructure

Business System Analyst

Confidential

Responsibilities:

  • Coordinate the process to analyze, evaluate, implement, and maintain systems developed internally and/or externally with an outside vendor
  • Gathered, developed, coordinated, and maintained business requirements for various projects and/or systems from initial phase to final implementation, assuring requirements meet standards
  • Interacted with users, other portfolios, and vendors for full life cycle of project
  • Monitored and responded quickly and effectively to requests received through the IT helpdesk ticketing system
  • Monitored Service Desk for tickets assigned to the queue and process first-in first-out based on priority
  • Modified configurations, utilities, software default settings, etc.
  • Utilized and maintained the helpdesk tracking software
  • Document internal procedures
  • Provided remote Desktop Support
  • Provided VPN support (work from home)
  • Configured and installed network zebra printers through AIX Virtual Server • Active Directory
  • Configured Scan Guns and Printers on the network for warehouse management and workers
  • Planned, development, implementation, and administration of systems for the acquisition, storage, and retrieval of data
  • Provided client service and network support assistance through active directory, user rights roles and permissions
  • Collaborated with team members on software development, maintenance, and troubleshoot to resolve application and system issues
  • Performed My SQL for Oracle Server database management systems, develop stored procedures to access, manage, and house sensitive data using SQL and PL-SQL as part of the software development
  • Planned and delivered customer support services, including installation, configuration, troubleshooting, customer assistances and/or training, in response to customer requirements
  • Applied analytical processes to the planning, design, and implementation of new and improved information systems to meet the business requirements of customer organizations
  • Design, documentation, development, modification, testing, installation, implementation, and support of new or existing applications software
  • Responsible for leading initiatives and providing consultation to the internal and/or external customer
  • Maintained source code and modifies and upgrades code as necessary
  • Created and maintained technical documents detailing the proposed solution for client deliverables
  • Processed daily report and scheduling daily report
  • Inputting customer data into database system
  • Organized customer and confidential information
  • Install, configure and maintain personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment
  • Communicated written correspondence via Microsoft Outlook and telephone.
  • Successfully resolved customer inquiries and complaints
  • Conducted customer service support ensuring the quality service with an emphasis on customer satisfaction
  • Processed daily report and scheduling daily report • Inputting customer data into database system
  • Organized customer and confidential information
  • Help desk support technician
  • Communicated written correspondence via Microsoft Outlook and telephone. • Successfully resolve customer inquiries and complaints

Administrative Officer

Confidential

Responsibilities:

  • Maintained and tracked student attendance
  • Sent weekly attendance reports to supervisor
  • Kept accurate spreadsheets of all events held by organization
  • Scheduling for events held by organization
  • Counseling and mentoring lower level cadets
  • Maintaining student personal data

Teacher Assistant

Confidential

Responsibilities:

  • Helped students while learning I Phone Programming
  • Assisted students with campus tours and their transition to the university
  • Developed communication techniques and leadership skills
  • Oversaw responsibilities of teacher as an assistant by conducting class alone and ensuring the completion of students’ work assignments
  • Handled sensitive information on a regular basis
  • Aided co-workers and secretary with paperwork and documentation of students
  • Monitored students while awaiting parent arrival for pick up

Secretary Assistant

Confidential

Responsibilities:

  • Assisted employees, teachers, students, parents, and visitors
  • Filed paperwork, faxed information, and completed errands
  • Answered telephones and distributed mail
  • Typed computer application assignments and task with Microsoft Excel, Word, and Access
  • Perform required computer transactions, reports, and process payments
  • Communicate via written correspondence and/or telephone
  • Successfully resolved customer inquiries and complaints
  • Handled confidential and sensitive information on a regular basis
  • Greeted customers at front desk
  • Maintained standard filing system of confidential reports and documents for office

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