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Help Desk Support Resume

PROFESSIONAL SUMMARY:

  • Exceptional attitude and outstanding team member
  • Enthusiasm for technology and continuous learning
  • Provided base level IT support to non - technical staff within the business
  • Experience providing Microsoft Windows 7/10 and Microsoft Office support
  • Firsthand PC hardware troubleshooting and upgrade experience
  • Provided on-call support for critical issues
  • Expertise in managing multiple tasks, setting priorities, and allocating resources
  • Software problem determination and resolution experience
  • A.S. Cyber Security (graduating in Fall 2017)
  • Proactive solutions-oriented mindset with the ability to implement new technologies
  • Security clearance eligible
  • Experienced in network and user support, troubleshooting and software analysis.

TECHNICAL SKILLS:

  • Microsoft Office 365/2013/2016: Outlook
  • Word
  • Excel
  • PowerPoint
  • Wireshark
  • CrypTool
  • Adobe Creative Cloud: Photoshop and Dreamweaver

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk Support

Responsibilities:

  • Managing dealer support calls, including break/fix coordination and scheduling
  • Using Zendesk online ticket system for ITIL workflow, tasking, and ticket management
  • Providing Windows 7/10 support for compatibility issues, no/slow boot up, and faulty windows programs
  • Managing and repairing Office 365 for business class associates
  • Microsoft Office application support, using WebEx, GoToMeeting
  • Provided some AV support for business class executives
  • Experience with AVG and Malwarebytes Anti-Virus software to provide support to AV/malware protection + Wi-Fi access point and router configuration
  • Familiar and some experience with enterprise applications, such as, Office365 and Lync/Skype
  • Creating users in Active Directory, resetting/unlocking passwords, adding user accounts to security groups
  • Network switch installation
  • Configured IP Addresses
  • Set up cameras, monitors, and cameras for Skype meetings
  • Experience using SimpleHelp Technician remote access to solve software issues

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