Help Desk Support Resume

PROFESSIONAL SUMMARY:

Exceptional attitude and outstanding team member
Enthusiasm for technology and continuous learning
Provided base level IT support to non - technical staff within the business
Experience providing Microsoft Windows 7/10 and Microsoft Office support
Firsthand PC hardware troubleshooting and upgrade experience
Provided on-call support for critical issues
Expertise in managing multiple tasks, setting priorities, and allocating resources
Software problem determination and resolution experience
A.S. Cyber Security (graduating in Fall 2017)
Proactive solutions-oriented mindset with the ability to implement new technologies
Security clearance eligible
Experienced in network and user support, troubleshooting and software analysis.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk Support

Responsibilities:

Managing dealer support calls, including break/fix coordination and scheduling
Using Zendesk online ticket system for ITIL workflow, tasking, and ticket management
Providing Windows 7/10 support for compatibility issues, no/slow boot up, and faulty windows programs
Managing and repairing Office 365 for business class associates
Microsoft Office application support, using WebEx, GoToMeeting
Provided some AV support for business class executives
Experience with AVG and Malwarebytes Anti-Virus software to provide support to AV/malware protection + Wi-Fi access point and router configuration
Familiar and some experience with enterprise applications, such as, Office365 and Lync/Skype
Creating users in Active Directory, resetting/unlocking passwords, adding user accounts to security groups
Network switch installation
Configured IP Addresses
Set up cameras, monitors, and cameras for Skype meetings
Experience using SimpleHelp Technician remote access to solve software issues