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Help Desk Ii Resume

Washington, DC

SUMMARY

Seeking full - time employment where I can put my creativity, information technology education, and interpersonal skills to good use to improve the company and myself.

TECHNICAL SKILLS:

Applications: Github, Meteor JS, Angular, Android Studio, Unity, MS Office Suite, iCE, ConnectWise, Active Directory, Sharepoint

Languages: C++, C#, Ruby, SQL, HTML, CSS, JavaScript, Java, Git

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Help Desk II

Responsibilities:

  • Installed, repaired, maintained, and upgraded desktops, notebooks, and macbooks.
  • Provided PC and Mobile support, diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.
  • Minimized time needed for daily tasks by creating Batch and Shell scripts.
  • Managed Active Directory daily by creating Organizational Units, User Accounts, and groups.
  • Ability to handle different clients, tasks, and systems simultaneously.
  • Answered phone calls, greeted clients, and solved tickets in a timely manner.

Confidential, Washington, DC

Field Operations and QA Specialist

Responsibilities:

  • Identified, logged, and reported bugs, errors, and other issues within Beta software developed for Confidential ’s user base.
  • Demonstrated a detail-oriented, methodical, and thorough approach to all assignments and testing while adhering to compressed timelines.
  • Analyzed and processed complex data sets using advanced visualization and analytics tools.
  • Installed proprietary hardware utilizing precise measurements and calculations.

Confidential, Washington, DC

Computer Hardware Engineer and Customer Specialist

Responsibilities:

  • Solved perplexing issues within demanding time-constraints while establishing a positive customer satisfaction.
  • Maintained and restored desktops, laptops, tablets, printers, and servers.
  • Worked closely with management to analyze the effectiveness of customer service and make recommendations for changes.

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