Help Desk II Resume Washington, DC - Hire IT People

SUMMARY

Seeking full - time employment where I can put my creativity, information technology education, and interpersonal skills to good use to improve the company and myself.

TECHNICAL SKILLS:

Applications: Github, Meteor JS, Angular, Android Studio, Unity, MS Office Suite, iCE, ConnectWise, Active Directory, Sharepoint

Languages: C++, C#, Ruby, SQL, HTML, CSS, JavaScript, Java, Git

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Help Desk II

Responsibilities:

Installed, repaired, maintained, and upgraded desktops, notebooks, and macbooks.
Provided PC and Mobile support, diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.
Minimized time needed for daily tasks by creating Batch and Shell scripts.
Managed Active Directory daily by creating Organizational Units, User Accounts, and groups.
Ability to handle different clients, tasks, and systems simultaneously.
Answered phone calls, greeted clients, and solved tickets in a timely manner.

Confidential, Washington, DC

Field Operations and QA Specialist

Responsibilities:

Identified, logged, and reported bugs, errors, and other issues within Beta software developed for Confidential ’s user base.
Demonstrated a detail-oriented, methodical, and thorough approach to all assignments and testing while adhering to compressed timelines.
Analyzed and processed complex data sets using advanced visualization and analytics tools.
Installed proprietary hardware utilizing precise measurements and calculations.

Confidential, Washington, DC

Computer Hardware Engineer and Customer Specialist

Responsibilities:

Solved perplexing issues within demanding time-constraints while establishing a positive customer satisfaction.
Maintained and restored desktops, laptops, tablets, printers, and servers.
Worked closely with management to analyze the effectiveness of customer service and make recommendations for changes.

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Help Desk Ii Resume

Washington, DC

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