SUMMARY:

• Extensive experience with teardown and rebuilding laptops and desktops from the ground up
• Comfortable in data center environment racking new units, cabling & power considerations
• Complete set up of small networks including wireless networks, hubs, switches, routers, access points, firewalls (Cisco/Linksys, etc)
• Configuring peripherals (i.e. scanners, printers, Blackberry, iDevice/Droid)
• Experienced in setting up AV equipment such as LCD projectors, audio equipment, some rack systems such as Crestron and InFocus.
• Knowledgeable in areas of hardware including ESD protection, BIOS flashing, etc
• Setup/configuration of communications systems such as Polycom and LifeSize

TECHNICAL SKILLS:

• Windows (9x, 2k, XP, 2003, Vista, Windows 7, Windows 8), Mac, Novell, Linux/Unix
• Experienced at configuring and utilizing standard Windows applications such as:
• Active Directory Sites and Services, Users and Computers, GPO Edit, AD Tools, etc
• Remote Desktop Services/Manager
• Office 2003/2007/2010 and Office365, as well as Exchange 2003/2010, Lync/Communicator
• Symantec/ESET/Mcafee/TrendMicro, etc
• VMWare (building virtual machines, migrating, determining necessary resources, etc)
• SharePoint administration
• Symantec Backup Exec, ARCserve
• Familiar with ITIL standards
• GoToAssist, GoToMeeting, LifeSize Video Conferencing
• Educated in VB, C++, SQL, batch files

PROFESSIONAL EXPERIENCE:

Confidential

IT Support

Responsibilities:

• Work with remote clients via RDP and DameWare as well as other remote tools for a large spectrum of IT tasks for several small businesses
• Setup Active Directory
• Configure Exchange
• Setup VOIP phone system
• Working on Confidential performing standard IT duties including
• New user setup using Active Directory Users & Computers and Exchange Management Console
• Work with clients for software installs and ensuring requests/specifications are met
• Hardware and software troubleshooting
• Project team lead for a 163 workstation deployment
• Dell AIO systems
• Network connectivity
• Utilize PowerShell, PHP, and batch files for deploying configurations
• Setup and configure video surveillance system on IP network
• Pushed GPO and BIOS update packages

Confidential

Team Lead / Tech Support Level III

Responsibilities:

• Supervise at least three deskside techs at any given time—often coordinating with a peer team lead in other sites for up to six techs under me
• Responsible for deskside support of 200+ local users and several hundred remote users, as well as assisting support staff at other corporate sites
• Working with Sys Admin team in the role of Jr Sys Admin: building, maintenance, support, and troubleshooting servers by working directly with Sys Admin team using VMWare for planning, building, and migrating virtual machines file share maintenance working with Group Policy Objects for a variety of purposes familiar with Domain Controller, DNS, and file share server functionalities
• Solely responsible for creating (on - boarding) and removing (off-boarding) user accounts in Active Directory and Exchange in a multi-domain environment—responsible for creating all corporate user accounts, facility access and badge access, telephone assignment, etc as well as disabling access and accounts at the time of termination
• Fully administering both phone system (digital and VOIP) and badge access system for two separate corporate sites
• Installed and administered SharePoint for enterprise-wide usage
• Supported users with MDM and other mobile management suites
• Assisted users with all Office and Office365 apps, usage, settings, installation as needed.
• Handle tape backups and restores using Symantec Backup Exec in a seven tape deck, including preparing tapes for off-site storage as well as documenting all tape activity
• Image new systems and refresh/capture of existing images using WSUS or USB installs
• Setup, securing and servicing Audio/Video hardware in conference areas
• Worked with HR and Networking team to migrate users between Austin sites, acting as direct point of contact for contractors and vendors needing building access or alarm deactivation, any facility requests for an assortment of services, and actual user migration of phones, desktop hardware, etc.
• Contributed to the preparation of the company’s IPO—including SAS70 auditing and providing input on areas of IT integration and upgrade. Also responsible for annual and quarterly audit processes pertaining to IT Deskside support

Confidential

Technical Support Analyst

Responsibilities:

• Support for 60+ local users as well as several hundred remote users
• Windows 7 rollout for 100+ machines, including migrating and configuring for each end-user
• Supervise local push of Office 2007, Symantec Endpoint Encryption, and Symantec Endpoint Protection, iPhone Enterprise Integration
• Provide local desktop and telephone support as well as dedicated customer service to remote user issues via RDP, Dameware, or VNC on Windows XP, Vista, and Windows 7 as well as MAC OS X for multiple office locations
• Use Active Directory for administering user and Exchange email accounts for both local and remote users throughout the entire domain
• Create Universal Boot CDs and USB drives for imaging, disk health checking, and password retrieval purposes, also migrating and imaging Windows 7
• Responsible for all networking hardware for several power plants in central Texas, rearranged patch panels and server racks for cleanliness, managed all hardware changes to networks
• Set up and extensive troubleshooting of Quantum Tape Drive for local system backup in a 24 tape deck

Confidential

Deskside Support Technician

Responsibilities:

• Provided standard desktop support as well as telephone support for user issues via remote access or remote administration on Windows XP and Windows 7
• Key participant in deployment of new desktops and laptops for several hundred local users, as well as upgrade of Office 2007 suite including Project, Visio, Sharepoint, and Live Meeting.
• Use Active Directory as well as other third-party applications for administering user accounts

Confidential

PC Support Technician

Responsibilities:

• Provided standard desktop support as well as telephone support for user issues via remote access or remote administration on Windows XP and Vista as well as MAC OS X
• Responsible for deploying entire shipping department computers, as well as configuring them for all custom shipping apps, remote connectivity for shipping companies, arranged full system backup schedules, documented all changes to the department, etc.
• Used Active Directory for creating and administering user accounts as well as password reset, file & folder permissions, and scripting

Confidential

Confidential - Hardware Tester

Responsibilities:

• Set up, configured, and tested prototype systems, hardware, and software in a lab environment
• Used proprietary vendor software for testing SAS, SATA, and IDE hard drives.

Confidential

Server Support

Responsibilities:

• Performed remote support for all US & Canada Home Depot stores

Confidential

Deskside Support

Responsibilities:

• Set up WIRELESS network for Solectron domain
• Created restricted workstations using Group Policy and registry hacks

Confidential

Field Service Technician

Responsibilities:

• Contracted to Performed on-site repair service PC & Laptop systems
• Certified by DELL, HP/Compaq, Gateway, and Toshiba for system repair

Confidential

Hardware Tester

Responsibilities:

• Set up, configured, and tested prototype systems, hardware, and software in a lab environment

Confidential

AudioVisual Technician

Responsibilities:

• Set-up, operate, and tear-down audiovisual equipment for many hotels in the city along with the Convention Center
• Dealt directly with clients in all aspects of the process