We provide IT Staff Augmentation Services!

Helpdesk Resume

Alexandria, MarylanD

PROFESSIONAL SUMMARY:

A hardworking, dependable recent college graduate seeking a position in Information Systems that will utilize knowledge and experience gained in problem solving, technical troubleshooting, coding, and leadership.

CAPABILITIES INCLUDE:

  • Providing high quality Customer Service
  • Ability to work independently or within a team setting
  • Working within a fast paced environment
  • Proficiency in troubleshooting Windows PC’s, software, hardware, etc.
  • Versed in various computer programs and languages including C++, Java, SQL, and knowledge based systems such as Clips, experience with big data applications such as Splunk and just all around knowledge of computer workings.

PROFESSIONAL EXPERIENCE:

Confidential, Alexandria, Maryland

HelpDesk

Responsibilities:

  • Provide phone and email technical support within a customer service call center environment.
  • Utilized Uccms Ticketing System to process requests and document resolution.
  • Tier 2/3 help - desk support assisting external users including inventors, patent attorneys, and paralegals concerning the use of the US Patent and Trademark Office (USPTO) web based Electronic Filing System (EFS Web) for filing and viewing of patent applications via email, phone and other electronic media.

Confidential, Frostburg, Maryland

HelpDesk

Responsibilities:

  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Utilized 360 Ticketing System to process requests and document resolution.
  • Provided support via phone and email as well as desk-side.
  • Wrote training manuals.
  • Trained computer users.
  • Maintained daily performance of computer systems.

Confidential, Gaithersburg, Maryland

Moving Specialist

Responsibilities:

  • Provide quality service to customers
  • Follow instructions thoroughly, making sure everything is to the customers liking
  • Disposed of debris when necessary
  • Ensured the cleanliness of equipment
  • Answered customer inquiries as needed

Confidential, Rockville, Maryland

Bounce Supervisor

Responsibilities:

  • Provided quality customer service to patrons
  • Tended to the needs of customers and bounce goers
  • Disposed of debris when necessary
  • Ensured the cleanliness of equipment
  • Answered customer inquiries as needed

Confidential, Rockville, Maryland

Grounds Associate

Responsibilities:

  • Provided quality customer service to Club Members
  • Tended to the daily needs of the grounds area
  • Disposed of debris when necessary
  • Ensured the cleanliness of Bunkers
  • Answered customer inquiries as needed

Confidential, Gaithersburg, Maryland

Cashier Associate

Responsibilities:

  • Provided quality customer service to Confidential customers
  • Stocked goods within store shelves according to company guidelines
  • Disposed of debris when necessary
  • Ensured the cleanliness of the checkout department
  • Answered customer inquiries as needed

Hire Now