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It Support Intern Resume

Allentown, PA

SUMMARY:

  • Entry level IT professional with experience in solving issues for internal employees as well as customers.
  • I believe my biggest strength is my determination to be the best I can be, and my ability to communicate with anyone.
  • If hired, I will be someone who can be counted on to resolve any issue given, and to contribute to the growth and success of the company for the long term.

PROFESSIONAL EXPERIENCE:

Confidential, Allentown, PA

IT Support Intern

Responsibilities:

  • Resolved IT help desk tickets submitted by company owned convenience store managers, as well as internal employees in reference to computer network, software or hardware issues.
  • Created inventory reports for the company’s warehouse operations, using a report a designer that pulled information from a Microsoft SQL Server database.

Confidential, Allentown, PA

Tier 1 Technical Support Representative

Responsibilities:

  • Handled incoming phone calls from customers, and resolved any issues with their company provided credit card machine, mobile card reader, or cash register .
  • Resolved customer submitted technical support tickets, for any additional issues they have with any of their payment devices or their personal account information.

Confidential, Allentown, PA

IT Intern

Responsibilities:

  • Added content to some of the internal groups’ Microsoft SharePoint sites .
  • Created configuration items, such as batch jobs and managed support tickets submitted in Service Now, a cloud based workflow management system.
  • Made excel spreadsheets, for bulk processing for the company’s application access control request system.

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