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It Support Intern Resume

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Allentown, PA


  • Entry level IT professional with experience in solving issues for internal employees as well as customers.
  • I believe my biggest strength is my determination to be the best I can be, and my ability to communicate with anyone.
  • If hired, I will be someone who can be counted on to resolve any issue given, and to contribute to the growth and success of the company for the long term.


Confidential, Allentown, PA

IT Support Intern


  • Resolved IT help desk tickets submitted by company owned convenience store managers, as well as internal employees in reference to computer network, software or hardware issues.
  • Created inventory reports for the company’s warehouse operations, using a report a designer that pulled information from a Microsoft SQL Server database.

Confidential, Allentown, PA

Tier 1 Technical Support Representative


  • Handled incoming phone calls from customers, and resolved any issues with their company provided credit card machine, mobile card reader, or cash register .
  • Resolved customer submitted technical support tickets, for any additional issues they have with any of their payment devices or their personal account information.

Confidential, Allentown, PA

IT Intern


  • Added content to some of the internal groups’ Microsoft SharePoint sites .
  • Created configuration items, such as batch jobs and managed support tickets submitted in Service Now, a cloud based workflow management system.
  • Made excel spreadsheets, for bulk processing for the company’s application access control request system.

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