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It Help Desk Resume

South Windsor, CT

SUMMARY

To obtain a position in I.T or a related professional field, emphasizing my organizational, technical and problem solving skills.

WORK EXPERIENCE:

Confidential, South Windsor, CT

IT Help desk

  • Imaged, configured and deployed workstations
  • Provided remote support and worked with end users directly
  • Used ticketing system to diagnose, troubleshoot and resolve hardware, software, VPN and network issues
  • Worked with IT team to escalate and resolve issues
  • Application Support; Oracle, JDE
  • Managed user accounts; Active Directory, Microsoft Exchange Server

Confidential, Millersville, MD

Driving Technician

  • Installed and configured backup devices according to instructions
  • Escalated any issues encountered on site
  • Completed project and satisfied all requirements

Confidential, Windsor, CT

Field Service Support Coordinator

  • Coordinated service personnel to arrive and perform duties for install/movement
  • Resolved escalations
  • Monitored install/movement/deployment
  • Updated and queried Microsoft Access databases

Confidential, South Windsor, CT

IT Technician

  • Provided on - site field support to users, including installation, servicing, repairing systems and equipment installs
  • Configured and upgraded hardware, operating system software and application software
  • Diagnosed and solved hardware, network, and software problems

Confidential, Enfield, CT

Repair Technician

  • ­troubleshot electronics, repaired circuit boards, components of instruments, and mechanical assemblies
  • Calibrated instruments and adjusted units to meet specifications
  • Provided leadership and trained lesser skilled co-workers

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