IT Help desk Resume South Windsor, CT - Hire IT People

SUMMARY

To obtain a position in I.T or a related professional field, emphasizing my organizational, technical and problem solving skills.

WORK EXPERIENCE:

Confidential, South Windsor, CT

IT Help desk

Imaged, configured and deployed workstations
Provided remote support and worked with end users directly
Used ticketing system to diagnose, troubleshoot and resolve hardware, software, VPN and network issues
Worked with IT team to escalate and resolve issues
Application Support; Oracle, JDE
Managed user accounts; Active Directory, Microsoft Exchange Server

Confidential, Millersville, MD

Driving Technician

Confidential, Windsor, CT

Field Service Support Coordinator

Confidential, South Windsor, CT

IT Technician

Provided on - site field support to users, including installation, servicing, repairing systems and equipment installs
Configured and upgraded hardware, operating system software and application software
Diagnosed and solved hardware, network, and software problems

Confidential, Enfield, CT

Repair Technician

troubleshot electronics, repaired circuit boards, components of instruments, and mechanical assemblies
Calibrated instruments and adjusted units to meet specifications
Provided leadership and trained lesser skilled co-workers