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It Support Analyst Resume

SUMMARY:

A hard working and passionate entry level professional, seeking roles that will utilize and enhance my technical, business, and / or mathematics skills.

TECHNICAL SKILLS:

  • Knowledge of Microsoft Visual Studio, Java, C++, Assembly Program Languages, and Query Languages
  • Familiar with programs in Microsoft Office
  • End User support
  • Familiar with basic Oracle and SAP applications

EXPERIENCE:

IT Support Analyst

Confidential

Responsibilities:

  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, emails, and personnel requests for technical support.
  • Performs pro - active monitoring of PPG’s computer systems through appropriate tools.
  • Documents, tracks, and monitors problems to ensure timely resolutions.
  • Relies on instructions and pre-established guidelines to resolve issues.

Technical Support Engineer

Confidential

Responsibilities:

  • Responsible for Completion of assigned work and tasks by managers
  • Created the Confidential Connect Guide for all new hire to utilize
  • Registered and gave access to customers using Confidential Connect
  • Provided password resets and Designated Support Contact access when requested
  • Addressed any other issues customers experienced to Confidential Connect
  • Developed strong relationships throughout the company
  • Communicated and worked on issues with customers through email and phone
  • Worked extensively in both our Sourcing and Contracts software
  • Customer Satisfaction score of 8.64 out of 10

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