IT Support Analyst Resume

SUMMARY:

A hard working and passionate entry level professional, seeking roles that will utilize and enhance my technical, business, and / or mathematics skills.

TECHNICAL SKILLS:

Knowledge of Microsoft Visual Studio, Java, C++, Assembly Program Languages, and Query Languages
Familiar with programs in Microsoft Office
End User support
Familiar with basic Oracle and SAP applications

EXPERIENCE:

IT Support Analyst

Confidential

Responsibilities:

Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, emails, and personnel requests for technical support.
Performs pro - active monitoring of PPG’s computer systems through appropriate tools.
Documents, tracks, and monitors problems to ensure timely resolutions.
Relies on instructions and pre-established guidelines to resolve issues.

Technical Support Engineer

Confidential

Responsibilities:

Responsible for Completion of assigned work and tasks by managers
Created the Confidential Connect Guide for all new hire to utilize
Registered and gave access to customers using Confidential Connect
Provided password resets and Designated Support Contact access when requested
Addressed any other issues customers experienced to Confidential Connect
Developed strong relationships throughout the company
Communicated and worked on issues with customers through email and phone
Worked extensively in both our Sourcing and Contracts software
Customer Satisfaction score of 8.64 out of 10

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