Help Desk Analyst Resume

SUMMARY:

Seeking to earn a position in as an assistant in garnering as much success for the team I work with, and the group that I work for
TechnIcal - Active Directory account creation and permissions (Windows server 08, ‘12) Office 365
Imaging (Altiris, Ghost) Ticket Management (Heat) EMR experience (EPIC) Windows proficiency (windows vista - windows 10) Desktop Break-fix Mac experience (Lion - Yosemite)
Soft- Versatile communicator, Excellent de-escalator, 3 years of experience in managing small groups of people and systems, Indefatigable and go getting.

TECHNICAL SKILLS:

O365 Admin/ Active Directory
Versatile communicator and adaptable
Troubleshooting, computer hardware and operating systems
Volunteer (Philabundance participant, Animal rescue)
Problem Solving and Moral decision maker
Educating others for the sake of universal knowledge
Creative writing (member of Philadelphia Young Playwrights 2011-2013, Abraham Lincoln School newspaper: Fine and Performing Arts column coordinator)

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk Analyst

Responsibilities:

Hybrid environment managing both Windows server 2012 and Ubuntu server. (Windows 10/8.1, Debian, CentOS, Ubuntu 14.3)
Service side helpdesk analyst solving a range of software issues and deployment of hardware upgrades.
Creation and delegation of group policies and Symantec endpoint protection maintenance to increase organization security
Multi tasking on my own numerous projects consecutively while maintaining my deadlines and increasing user productivity through actions

Confidential

Desktop technical dress rehearsal Analyst

Responsibilities:

Testing various scripts to ensure end user functionality in a fast paced, high strung environment
Verifying Device connectivity to Citrix Hyperspace, and installing when it is not available
Assessing armband and specimen label printers (Zebra) mapping and basic hardware issues
Mapping out site prior to testing, and noting all devices to enable more efficient documentation for peers

Confidential, Philadelphia, Pa

Desktop Technician (Student Intern)

Responsibilities:

Immediate grasp of utilizing Active directory for Domain privilege delegation (Windows Server 08, '12)
Desktop repair/maintenance as needed to ensure device life span (Dell, HP, Acer)
Maintenance of updates and imaging devices, with multiple on site OSs (Windows 7,8.1,10)
Troubleshooting VOIP connectivity issues
Configuring workstations and cubicles for a variety of departments (Desktops, Laptops, Docking stations, VOIP, SIngle and Multi-Monitor displays, Printers)

Confidential, Philadelphia, PA

Game Advisor

Responsibilities:

Received product deliveries for organization and cataloging (managerial duty)
Superb customized assistance in delivering the best experience for the customer, as an individual
Merchandised and organized the store for visual appeal to exponentially increase premises traffic
Seamlessly adapted to Confidential PoS to conduct precise, concise transactions

Confidential, Philadelphia, PA

Customer Associate

Responsibilities:

Trusted with receiving, counting and delivering invoices from different delivery companies (manager experience required); Strongly uph eld first in, first out policy in terms of merchandising
Serviced customers succinctly, whilst providing exemplary customer satisfaction
Upheld store safety regulations for the wellbeing of customers and employees alike