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Help Desk Analyst Resume

SUMMARY:

  • Seeking to earn a position in as an assistant in garnering as much success for the team I work with, and the group that I work for
  • TechnIcal - Active Directory account creation and permissions (Windows server 08, ‘12) Office 365
  • Imaging (Altiris, Ghost) Ticket Management (Heat) EMR experience (EPIC) Windows proficiency (windows vista - windows 10) Desktop Break-fix Mac experience (Lion - Yosemite)
  • Soft- Versatile communicator, Excellent de-escalator, 3 years of experience in managing small groups of people and systems, Indefatigable and go getting.

TECHNICAL SKILLS:

  • O365 Admin/ Active Directory
  • Versatile communicator and adaptable
  • Troubleshooting, computer hardware and operating systems
  • Volunteer (Philabundance participant, Animal rescue)
  • Problem Solving and Moral decision maker
  • Educating others for the sake of universal knowledge
  • Creative writing (member of Philadelphia Young Playwrights 2011-2013, Abraham Lincoln School newspaper: Fine and Performing Arts column coordinator)

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk Analyst

Responsibilities:

  • Hybrid environment managing both Windows server 2012 and Ubuntu server. (Windows 10/8.1, Debian, CentOS, Ubuntu 14.3)
  • Service side helpdesk analyst solving a range of software issues and deployment of hardware upgrades.
  • Creation and delegation of group policies and Symantec endpoint protection maintenance to increase organization security
  • Multi tasking on my own numerous projects consecutively while maintaining my deadlines and increasing user productivity through actions

Confidential

Desktop technical dress rehearsal Analyst

Responsibilities:

  • Testing various scripts to ensure end user functionality in a fast paced, high strung environment
  • Verifying Device connectivity to Citrix Hyperspace, and installing when it is not available
  • Assessing armband and specimen label printers (Zebra) mapping and basic hardware issues
  • Mapping out site prior to testing, and noting all devices to enable more efficient documentation for peers

Confidential, Philadelphia, Pa

Desktop Technician (Student Intern)

Responsibilities:

  • Immediate grasp of utilizing Active directory for Domain privilege delegation (Windows Server 08, '12)
  • Desktop repair/maintenance as needed to ensure device life span (Dell, HP, Acer)
  • Maintenance of updates and imaging devices, with multiple on site OSs (Windows 7,8.1,10)
  • Troubleshooting VOIP connectivity issues
  • Configuring workstations and cubicles for a variety of departments (Desktops, Laptops, Docking stations, VOIP, SIngle and Multi-Monitor displays, Printers)

Confidential, Philadelphia, PA

Game Advisor

Responsibilities:

  • Received product deliveries for organization and cataloging (managerial duty)
  • Superb customized assistance in delivering the best experience for the customer, as an individual
  • Merchandised and organized the store for visual appeal to exponentially increase premises traffic
  • Seamlessly adapted to Confidential PoS to conduct precise, concise transactions

Confidential, Philadelphia, PA

Customer Associate

Responsibilities:

  • Trusted with receiving, counting and delivering invoices from different delivery companies (manager experience required); Strongly uph eld first in, first out policy in terms of merchandising
  • Serviced customers succinctly, whilst providing exemplary customer satisfaction
  • Upheld store safety regulations for the wellbeing of customers and employees alike

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