Digital Sales Enablement Product Support Intern Resume Phoenix, AZ - Hire IT People

TECHNICAL SKILLS:

Trilingual - Fluent speaking and writing in English, Mandarin and Cantonese
Proficient with Microsoft Office applications and analytics tool Power BI, Adobe Analytics
Familiar with visualization tools Tableau, Visio, Gliffy and wireframe tool Balsamiq, Sketch
Proficient with SQL, HTML, CSS, JavaScript, JQuery
Proficient with WordPress. Familiar with Agile methodology.

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Digital Sales Enablement Product Support Intern

Responsibilities:

Supporting and defining the scope and UX roadmap for features and functionality. Conduct User Acceptance Testing
Analyze Microsoft content data and Adobe metrics to identify gaps in chatbot roadmap and provide quantitative insights
Cleanse data for target areas of supervised learning and expose topics searched for within each entity
Assist on restructuring taxonomy in Informatica Pim database by collecting and sorting out data from Pim
Generate and assist on automating area performance report based on various APIs
Proof of concept and comparison to web for the Selector Guide (an online tool for part search) for FAEs

Confidential, Tempe, AZ

Peer Admission Representative

Responsibilities:

Respond to around 50 prospective and international admitted students per day via telephone and online to assist the Admissions Services Department in the recruitment and tracking of international prospective students
Utilize Sales-Force software to assist with ASU Admissions Services International policies, programming, practices, and student services and have knowledge and enthusiasm about ASU within a professional atmosphere

Confidential

Intern

Responsibilities:

Participated in Customer Relationship Management project that provide efficient ways for citizens to communicate with the government of Guangdong Province
Involved in research group, gathered user experience for testing and system analysis from citizens and companies