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Digital Sales Enablement Product Support Intern Resume

Phoenix, AZ

TECHNICAL SKILLS:

  • Trilingual - Fluent speaking and writing in English, Mandarin and Cantonese
  • Proficient with Microsoft Office applications and analytics tool Power BI, Adobe Analytics
  • Familiar with visualization tools Tableau, Visio, Gliffy and wireframe tool Balsamiq, Sketch
  • Proficient with SQL, HTML, CSS, JavaScript, JQuery
  • Proficient with WordPress. Familiar with Agile methodology.

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Digital Sales Enablement Product Support Intern

Responsibilities:

  • Supporting and defining the scope and UX roadmap for features and functionality. Conduct User Acceptance Testing
  • Analyze Microsoft content data and Adobe metrics to identify gaps in chatbot roadmap and provide quantitative insights
  • Cleanse data for target areas of supervised learning and expose topics searched for within each entity
  • Assist on restructuring taxonomy in Informatica Pim database by collecting and sorting out data from Pim
  • Generate and assist on automating area performance report based on various APIs
  • Proof of concept and comparison to web for the Selector Guide (an online tool for part search) for FAEs
Confidential, Tempe, AZ

Peer Admission Representative

Responsibilities:

  • Respond to around 50 prospective and international admitted students per day via telephone and online to assist the Admissions Services Department in the recruitment and tracking of international prospective students
  • Utilize Sales-Force software to assist with ASU Admissions Services International policies, programming, practices, and student services and have knowledge and enthusiasm about ASU within a professional atmosphere
Confidential

Intern

Responsibilities:

  • Participated in Customer Relationship Management project that provide efficient ways for citizens to communicate with the government of Guangdong Province
  • Involved in research group, gathered user experience for testing and system analysis from citizens and companies

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