IT Support Technician Resume Wilmington, DE - Hire IT People

SUMMARY:

Obtain a position as a team - player in a people-oriented organization where I can maximize my customer-service and IT experience in a challenging environment to achieve the corporate goals.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Wilmington, DE

IT Support Technician

Responsibilities:

Provide end user support and assistance in a professional, prompt and courteous manner for all computing devices and applications.
IMAC (Installs, Moves, Adds & Changes)
Entry-level hardware support including changing hard drives, memory, and other network peripherals.
Working with vendors concerning existing products and escalation of issues when necessary.
Identify root cause to problems and acquire resolutions.

Confidential, Tucson, AZ

IT Project Coordinator

Responsibilities:

Manage the project from the point of handoff from the Project Manager to the point of return handoff back to the Project Manager to achieve the highest level of client, external, and internal resource satisfaction, quality, efficiency, and timeliness.
Assist the Project Manager with new project setup - researching costs, scope of work, and data entry of job information, budgets, purchase orders, and production reports.
Coordinate all managed services projects in our Pacific, Mountain, Central and Gulf regions by initiating, planning, executing, monitoring, controlling, and closing.
Partner with customer organizations and programs to help identify business requirements.
Performs project activities, ensuring the quality, and integrity of the information by providing consistency in content and “look and feel” within a given project task.

Confidential, Tucson, AZ

Guest Services/IT Support

Responsibilities:

Provides on-site IT support to Confidential & Suites including installation, and servicing and repairing of systems and equipment.
Answers hotel guest questions and resolves issues pertaining to end users device and hotel network. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
Performs hotel registration duties including but not limited to, registering guests upon arrival and distributing all arrival materials, reviewing guest accounts and reconciling for billing accuracy, manually posting charges, credits, and comps as required.
Assists in the PBX area. Duties include but are not limited to answering incoming and internal calls and routing them appropriately, dispatching other departments via phone or radio to respond to guest or hotel needs, performing guest wake up calls.

Confidential, Wilmington, DE

Admissions Associate

Responsibilities:

Maintained 3-5 enrollments on a weekly basis set by Director of Admissions.
Accountable for business growth through following up on leads and delivering information to prospective students in a timely manner.
Receive inquiry calls from all potential students interested in knowing or receiving information about the programs, including entrance requirements, curricula and college standards.
Comply with governmental regulations and standards of accreditation as they relate to enrolling students.
Support all sales and marketing activities including information sessions and trade shows and direct mail campaigns.

Confidential, New Castle, DE

Assistant Branch Manager

Responsibilities:

Responsible for the recruitment, training, developmental needs, coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Responsible for Guerilla Marketing and B2B for Bear and New Castle store locations.
Successful account retention rate of 85%.
Named “2011 Top Tax Preparer” for Bear Office by exceeding sales goals by 25%.