SUMMARY:

• I am a highly qualified SCCM 1702, 1610, 2012 R2 SP1 CU2, ADK 10, MDT 2013, Windows 10 1703, Systems Administrator and Desktop Engineer with diverse experience supporting multiple areas including: Windows 10, 8.1 and 7 image creation, OSD deployment, patch management, In - console PowerShell, SCCM 2007 client migration, Configuration Manager Hotfix and service patch management.
• I have experience with UEFI devices, USMT, PXE trouble shooting and deployments, Windows 10 driver management, RES, and agency software deployment, Office 2016, 2013, 2012, 2007, Office 365, Windows 7, and Active Directory.
• I am a detailed oriented SCCM Administrator and tier 3 Desktop Engineer support member with a strong work ethics, excellent customer skills, problem-solving skills and the ability to work alone and as a team member.

TECHNICAL SKILLS:

Software: SCCM 2007/2012Windows 7/Vista/XP Installation/Upgrades, Checkpoint 1.31, Pointsec 6.3.1, Easy File Transfer, Cisco VPN5 Client, Dragon 11.2, SAS Analytic 9.1.3, Entrust 9.1, MS Office 2003, 2007, 2010, Adobe Acrobat X, Brio Portal, PeopleSoft Enterprise Applications, Oracle 10.2.0.1, SCCM 2007, DRA 8.5, Spiceworks5.0, Audio/Visual support, Cisco 7942 IP phone support, Wordpress 3.3.1, Google Analytics, Google Webmaster tools, Apptix Hosted Exchange, Terramark Backup Services, (working knowledge), USMT 4.0 (working knowledge), SCCM 2007

Hardware: Dell 1900 series servers, Dell laptops- D760, D610, D630, D6400, Dell desktops - Optiplex 740, 745, 755, Cisco Catalyst 2960 Series, HP network, printers and scanners, H/W Installation & Configuration. Scanners, Printers and Webcams

WORK HISTORY:

SCCM Project Engineer

Confidential, Alexandria, VA

Responsibilities:

• Microsoft funded Windows 10 1703, 250 computer Pilot, SCCM 1607 to 1702 upgrade
• Created Windows 10 1703 bare metal baseline task sequence, Windows 10 1703 .WIM creation, ADK upgrade
• Create and deployed Windows 10 17n03 In-Place upgrade baseline task sequence
• On-site project manager, schedule consulting, applied NIST standards
• Software deployment, Reports, SOP, SOI creation
• Monitored SCCM platform overall health and mitigated issues as needed

SCCM Administrator and System Admin

Confidential, Alexandria, VA

Responsibilities:

• SCCM 1610, 2012 R2 SP1 CU2, ADK 10, MDT 2013 Update 1, SCCM 2007, Windows 10, 8.1 and 7
• Windows 10, 8.1 and 7 image creation, OSD PXE deployment, patch management, SCCM 2007 client migration
• Software deployment, Reports, SOP, SOI creation
• WIM creation, boot image updates, Offline Services, OS WIM updates s
• Monitored SCCM platform overall health and mitigated issues as needed
• User application deployment, verification and reporting via SCCM to management

SCCM Administrator and Desktop Engineer

Confidential, McLean, VA

Responsibilities:

• SCCM 1511, 2012 R2 SP1 CU2, ADK 10, MDT 2013 Update 1, SCCM 2007, Windows 10, 8.1 and 7
• Windows 10, 8.1 and 7 image creation, OSD PXE deployment, patch management, SCCM 2007 client migration
• WIM creation, boot image updates, Offline Services, OS WIM updates s
• Performed SCCM 2012 R2 to SCCM 2012 R2 SP1 CU2 upgrade and remediation
• Performed SCCM 2012 R2 SP1 CU2 to SCCM 1511 upgrade and remediation
• Responsible for managing SCCM 2007 / SCCM 2012 client migration
• Monitored SCCM platform overall health and mitigated issues as needed
• MS Office 2016, 2013, package creation, Active Directory
• User application deployment, verification and reporting via SCCM to management

SCCM Administrator and Desktop Engineer

Confidential, Reston, VA

Responsibilities:

• Responsible for managing capture/ restore of user data from XP to W8.1 using SCCM 2012 R2, USMT, RES, NETAPPS
• Monitored SCCM platform health and mitigated issues as needed
• MS Office 2013, 2010, Office 365, Windows XP, Windows 8.1, Active Directory, SCCM 2012 R2, MDT 2010, McAfee
• User application deployment, verification and reporting via SCCM to management
• Monitoring, maintenance and administration of the enterprise SCCM
• Tier 3 migration support
• Provided guidance to customers around Windows XP to Windows 8 migrations using SCCM 2012, RES, and User State Migration Tool (USMT)
• Created advertisements/ collections/ packages/ managed SCCM clients via SCCM 2007, MDT 2010
• Active Directory, troubleshooting group Policy, creating new users account and users/computer accounts creation

SCCM Administrator and Desktop Engineer

Confidential, Washington, DC

Responsibilities:

• Responsible for managing Microsoft monthly security updates, 3 rd party updates and agency software deployment using SCCM 2007 and CheckPoint End-Point encryption support
• Office 2007, 2012, Office 365, Windows XP, Windows 7, Active Directory, Server 2007 R2, WSUS, SCCM, MDT
• Responsible for Windows 7 compliance testing/Windows 7 migration/ SOI/ SOP and tier 2, 3 support
• Created advertisements/ collections/ packages/ managed SCCM clients via SCCM 2007, MDT 2010
• Responsible for GPO testing following United States Government Configuration Baseline (USGCB)
• Active Directory, troubleshooting group Policy, creating new users account and computer accounts
• Reports to track hardware and software inventories using SCCM 2007
• Junior admin Managed MacAfee ePolicy Orchestrator 4.6 for 4000 users

IT Support Consultant

Confidential, Washington, DC

Responsibilities:

• Provided support for the Universal laptop exchange program, PEPL program and remote access connectivity program
• Windows 7/XP/Upgrades and installations, MS Office 2003, 2007, 2010, Remedy 6.3 ticket management and tracking system
• Resolved remote user connectivity issues, supported HP Elite book 8540w laptops

IT Support Consultant

Confidential, Washington, DC

Responsibilities:

• Responsible for layer 2,3 network infrastructure support, DELL 1900 servers with RAID controllers, 1ActiveX smart phone support, Cisco VoIP series 7900 phone system
• Provided user support for Windows 7, Vista, XP, Server 2003, 2008, Active Directory, MS Office 2003, 2007, 2010, Citrix receiver, Cisco VPN, Dell6400 series laptops, Dell PowerEdge 1900 series servers
• Provided desktop and remote support, asset management using Spiceworks 5.0, Cisco WebEx, Cisco 7920 VoIP phone system support, GoTo Meeting, and Join Me

Windows 7 Deployment Specialist

Confidential, Washington, DC

Responsibilities:

• Member of the “Windows 7 Deployment Team” responsible for rapidly upgrading 2500 workstations from Windows XP to Windows 7, at the Confidential 6,000 users enterprise environment
• Windows 7/Vista/XP/Linux Installation/Upgrades, Checkpoint 1.31, Pointsec 6.3.1, Easy File Transfer, Cisco VPN5 Client, Dragon 11.2, SAS Analytic 9.1.3, Entrust 9.1, MS Office 2003, 2007, 2010

Confidential

Tier I/II System Support

Responsibilities:

• Project development in the areas of keyword isolation, data collection strategies, website design and programming development, user metric reporting, E-Finance structure, fulfillment process, communications and customer service.
• Served as project lead in the areas of network infrastructure development, software deployment, in-house training E-Banking structure, online payment systems, client communications, analytic and metrics reporting