Help Desk Coordinator Resume

SUMMARY:

Takes initiative to actively pursue variety of projects and takes pride in producing quality work
Effectively prioritizes multiple tasks in order to meet strict deadlines while deliving superior quality
Draws of experience from multiple cultures and diverse environments to reach unique solutions
Proficient in Word, Excel, PowerPoint, Outlook, Access, various Content Management Systems and HTML editing

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk Coordinator

Responsibilities:

Perform scheduled and unscheduled imaging using Ghost Imaging Tool
Troubleshoot network connectivity issues for laptops, tablets, etc.
Troubleshoot classroom hardware; projectors, speakers, etc.
Deploy images across network to multiple machines from an image server
Resolve VMWare image loads as it pertains to instructor needs/requirements
Using remote access, LogMeIn, image instructor, student and test machines
Solely responsible for on call (24/7) support for instructors
Provide quality assurance on all equipment, software installs and imaging
Troubleshoot hardware requirements for machines; memory, video cards, power supplies, etc.
Configure routers in accordance with network requirements

Confidential

Coordinator - Government Customer Operations

Responsibilities:

Provided customer/technical support for internal and external voice/data customers
Troubleshot hardware and software issues as well as network and network applications
Resolved network connectivity issues by reviewing device manager and ip configuration/settings
Used knowledge base and research to urgently resolve customer related issues
Demonstrated consistent customer resolution regardless of the department that prompted the ticket
Maintained consistent reviews of 100% customer satisfaction on calls
Worked across multiple departments to provide collaborative customer resolutions

Confidential

Admissions Assistant/Receptionist

Responsibilities:

Confidential

Marketing Specialist/Member Services Representative

Responsibilities:

Compiled information, analyzed findings and made interpretations based on data; used provided information to identify gaps and future requirements
Developed and managed databases, data system integrity and security
Reconciled spreadsheets, desktop publishing, documents and statistical applications
Modified, analyzed and presented data to publishing team
Managed promotional email communications and ensured advertisement activities from vendors
Collaborated and coordinated special projects and web events