TECHNICAL SKILLS:

• Printers Remedy /Heat Cloning /migration
• PC Support Lotus Notes(setip) 6.5 Blackberry - Support
• Laptop SMS Client/LANDesk 6.6 Windows 95, 98, 2000, XP Install hardware Active Directory Ms Office - Support
• WordPad C3 PAL 95/ Ace Server VPN
• AXIM Mainframe (password reset) IMAC Tech
• Memory installs Remote Ware MS Exchange/Outlook
• Explorer 6.0 Laptop Support Dame ware

PROFESSIONAL EXPERIENCE:

Confidential, Edison, NJ

Helpdesk Analyst

Responsibilities:

• AS400 password reset, printer restart, and enabled accounts Lotus notes password reset, troubleshooting mailbox issues, added databases - Updated knowledgebase with fixes. Terminal Server support and remote desktop support Remedy Helpdesk tool to input computer issues P-Sync password for client. Instructed clients on How-to Installed windows updates and patches Managed downloads from the HP printer site on to the client machine Worked on desktop issue by using VNC remote Support VPN issues and checked website for fixes

Laptop support

Responsibilities:

• Service Desk support which includes trouble issue in mailbox and delegated problems to Unix Admin, Engineers, and Helpdesk Manager Liaisons for managers and engineers concerning server outages and notification. Updated other techs on any outages and verified SLA’s Utilize Active Directory to reset passwords, added group members and verify account information Implemented daily new fixes per client request

Confidential, Piscataway, NJ

End User Support Specialist III

Responsibilities:

• Supported all desktop issues at clients’ desk and resolved computer problems over the phone
• Managed all paperwork concerning clients accounts with Confidential
• Installed and uninstall software
• Traveled to other Confidential locations to resolve client problems
• Updated all computers at client site with Windows critical updates/virus protections
• Migrated clients PC’s to XP operating system
• Swapped out hard drives and replaced with new hard drives
• Created exchange mailboxes and resolved any client problems
• Managed computer migration to XP at different locations

Confidential, Skillman, NJ

IM Help Desk Tech./Network Adm./Desktop Support

Responsibilities:

• Provided customer service to all clients both internally and externally Delivered resolutions to clients in a timely manner Accurately logged and tracked all phone calls and e-mails Communicated reoccurring problems to management for resolution Supported hardware and software issues for both new and existing applications via telephone Worked with lap tops - IBM 600E, T-20, T-22 (RemoteWare) Reset password/added programs/install programs/checked group membership in NetWare Admin. Reset passwords on mainframe, Vax, and SQL server Concentrating on email configuration for J&J users using Microsoft Outlook Synchronizing/resetting NT and Novell passwords, setting expiration limits on users’ Novell ID as well assigning rights and privileges Addressing issues for installation, configuration, and operation for MS Outlook/Exchange profiles Help clients setup and locate databases within Lotus Notes 4.6 Support for Netscape 3.0.1 as well as Microsoft Internet Explorer 5.5

Confidential, Skillman, NJ

IM Help Desk Tech./ Field Sales Support

Responsibilities:

• Provided customers with technical support via telephone Supported lap tops and Fujitsu tablets Supported proprietary software and Microsoft software and logged calls into remedy Used all in-house resources and company intranet sites to resolved call issues Helped clients use CD-RW to back up data Supported the Fujitsu tablet for field sales Supported AT&T Dialer

Confidential Edison, NJ

Computer Instructor/Administration

Responsibilities:

• Responsible for the direction and supervision of Accounting Program - Managed student records and monitored program graduates
• Maintained relationships with area employers concerning job skills and placement Prepared students in all areas of job readiness and job skills training Preformed other duties as assigned by the Program Directors Responsible for classroom teaching Performed administrative functions including recordkeeping, time sheets, grade test, attendance, and progress report Implemented individualized instructions to students Responsible for job placement for each program graduate Instructed students on Lotus 1-2-3, WordPerfect, dBASE, Excel Heavy computer troubleshooting application problems in the classroom

Confidential Piscataway, NJ

Technical/Administrative Support

Responsibilities:

• Prepared purchase requisitions, invoices, conference arrangements Collection and summarization of monthly client computer report materials Assisted Testers with writing documentation Assisted Testers with modification reports (MR) - Wrote technical documentation Documented errors using an error reporting system Liaison between management and project team members Updated and tracked all Developers and Testers technical reports

Confidential, Madison, NJ

Senior Administrative Support

Responsibilities:

• Coordinated, maintained, and managed marketing department paperwork Assisted in client contacts and delegations of jobs Supervisor gave me additional responsibilities which included training new staff and discussing office administration procedures Worked with Testers, Programmers, and Analysts Prepared monthly reports concerning Bell Company clients incoming problems