SUMMARY:

• Experienced, conscientious, diligent and resourceful professional with twelve years of experience in all aspects of Personnel Security and Information Security skill sets enforcing access controls in both Mainframe and the Windows environments.
• Assisted with internal and end - user personnel to define access and control needs, reporting, notification, and data gathering solutions as required.
• Conducted periodic internal reviews or audits on CA Top Secret system to ensure that compliance procedures were followed.
• Able to quickly assess situations and respond with a ready skill set in direct support of business objectives.
• Able to lead and motivate employees, multi-task and oversee a wide and varied range of duties, communications, diagnostic and troubleshooting efforts toward user and network connectivity issues with attention to detail, while providing competent and efficient service.
• Exemplary work ethic and effective performance in the professional arena.

CORE PROFESSIONAL STRENGTHS:

• Team Building
• Policies and Procedures
• Problem Solving
• Learn and support new applications
• Staff Training and Development
• Physical Security
• Network and Electronic Security
• Property /Asset Management
• Document Preparation and Presentation
• User Controls and Management

CUSTOMER SERVICE SKILLS:

• Possess 15 + years of customer service skills.
• Extensive customer service skills, in conflict resolution and problem solving.
• Handled irate customers with tact while implementing active listening skills.
• Promoted, developed marketing, & merchandising strategies to increase sales
• Maintained customer base and provided quality service
• Proven ability to effectively manage multiple priorities and meet deadlines

TECHNICAL SKILLS:

• Confidential Server enterprise
• Windows Server 2003 Enterprise
• Windows Server 2000
• Windows Server 2008
• MS Exchange 2010
• SQL Server 2000
• Windows NT 4.0
• Account creations, modifications
• Google Analytics
• RSA Mobile Application/SecurID
• Airwatch MDM Agent
• Airwatch Agent
• Talon
• Knox
• Windows Server 2012 R2
• Microsoft Active Directory
• Internet Security Systems (ISS)
• McAfee Found stone
• McAfee Virus Scan Enterprise 8.0/8.7
• WSUS & SMS 2003
• Veritas NetBackup
• Symantec Endpoint Protection
• ArcSight HP
• Akamai Web Application Firewall
• HP Open Manager & Open View
• SolarWinds
• Microsoft Exchange Administrator
• Microsoft Office XP/ 2000/03/07/10
• Secure ID w/CAC cards/PKI
• MS Remote Desktop
• (Word, Excel, Access, Power Point)
• Microsoft Outlook 2000/03/07
• Norton Anti - Virus
• Adobe Acrobat
• VMware View Client
• Windows Powershell
• Remedy
• Sharepoint
• Snipping Tool
• Dell, HP & IBM servers
• Upgrades on IBM compatible PC’s including installation of:
• VTC Equipment
• VPN
• ScanSnapManager
• Memory
• Network Interface Cards
• Sound Cards
• Video Cards
• Printers
• Blackberry
• IPhones
• PDA
• Scanners

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Service Desk Administrator

Responsibilities:

• Create, maintain, transfer and remove or disable user accounts and mailboxes on VMware View Client and Remote desktop
• Manage Active Directory-integrated or enabled applications such as Microsoft Exchange Server on Windows Server 2012 R2, Powershell (create and manage mailboxes and distribution lists, message tracking, Websense Web, Email Confidential and (queue control) and SharePoint.
• Update PKI certificates
• Demonstrated technical proficiency in Microsoft Lync Server 2013 with experiences in managing large environments that include all OS clients.
• Group Policy management - all aspects of creating, modifying, assigning, and removing Group Policy objects within the Active Directory structure.
• Strong written and verbal communication skills and experience in dealing directly with executive level customers
• Provision department approved mobile devices (MDM,RSA, Airwatch,Google)
• Image and deploy new workstations
• Issue RSA tokens (RSA Security Analytics)
• Manage channel traffic for applications through SSH client (Linux server)
• Use Arcsight HP, Confidential and Symantec Endpoint protection security tools
• Install SSH client on user machines
• Profile management - all tasks related creation and management of user profiles, roaming and non-roaming profiles, and use of logon scripts and folder locations.
• Create security groups, provision security groups to grant access to network resources, manage memberships of security groups, and removing security groups.
• Use EPAS,Service Manager and Track-It Ticketing systems

Confidential, Washington, DC

Active Directory Data Management Administrator

Responsibilities:

• Account management - creating, maintaining, transferring and removing user accounts and mailboxes on VMware View Client.
• Security group management - creating security groups, provisioning security groups to grant access to network resources, managing memberships of security groups, and removing security groups.
• Resource management ( Confidential ) - aspects of managing resources hosted on servers such as file shares and applications.
• Access Control Management - granting or revoking rights to access resources using file permissions, program permissions, and data rights.
• Application-specific data management - aspects of managing Active Directory-integrated or enabled applications such as Microsoft Exchange Server (SCOM) (creating and managing mailboxes and distribution lists, message tracking, and queue control) and SharePoint.
• Profile management - all tasks related creation and management of user profiles, roaming and non-roaming profiles, and use of logon scripts and folder locations. (Symantec endpoint protection)
• Group Policy management all aspects of creating, modifying, assigning, and removing Group Policy objects within the Active Directory structure.
• Update PKI certificates
• Provided technical solutions associated with business solutions using Microsoft Lync Server 2010/2013.
• Implement Microsoft Lync and Microsoft Exchange servers on Windows Server 2012 R2 and Powershell
• Strong written and verbal communication skills and experience in dealing directly with customers in their environment
• Update SOP s and assists in managing IT office projects
• Assist in planning of IT projects
• Provision department approved mobile devices (MDM,RSA, Airwatch,Google)

Confidential, Columbia, MD

System Administrator Tier 3 Analyst (Shift Lead)

Responsibilities:

• Proactively monitored and administered application environments for the Confidential website using monitoring tools such as Confidential , Gomez, Layer 7, New Relic, Akamai Web Application Firewall, Solar Winds, Ground Works, Pingdom, and Google Analytics, Confidential .
• Took Notes to attain pertinent information from stakeholders, engineers and developers who join the telephone bridge conference.
• Compiled shift turnover log to include completed and outstanding production, test, and deployments, as well as bridge notes and alerts.
• Worked with an application support team to optimize the application's response time, error rates and throughput.
• Collected, compiled and sent statistical information regarding the monitoring activities to stakeholders via Confidential .
• Created tickets on Remedy for issues that are monitored. Ensuring the surrounding infrastructure was functioning to meet user demands and capacity on a 24/7 basis by monitoring services for availability and mitigating risk for suspect service behaviors.
• Consulted with internal groups on infrastructure and implementation issues to drive resolution.
• Documented required processes and verified successful completion and/or implementation.
• Communicated issue details to ensure stakeholders and senior management have proper visibility into status and resolution.
• Understood the business functionality of majority of the features within an application module.
• Trained other operations and IT associates on the monitoring tools usability.
• Understood the three zones of production (back end): presentation, application and data, and how each zone can affect the front end ( Confidential ), vice versa.
• Ensured that the surrounding infrastructure was functioning to meet the user demands and capacity on a 24/7 basis.
• Monitored Outlook inbox for job requests, heat charts, server alerts, and forwarded emails to appropriate person(s).
• Supported IT review boards and senior management reviews
• Experience with process development and change management.
• Logged on using VPN with PKI encrypted badge
• Strong written and verbal communication skills

Confidential, Washington, DC

Information Assurance (SOC) Analyst

Responsibilities:

• Add, Change and Delete users and their system access privileges in Software Confidential Natural Security DB2 on z/OS
• View and Archive security logs and audit trails in Peregrine Service Center and CA TOP Secret
• Implemented and adhered to security configuration standards developed by NIST
• Ensured that data integrity is retained across system and network failures and delays
• Properly protected and destroyed printed sensitive and system sensitive information
• Identified authorized individuals through CA TOP Secret and granted access
• Reviewed event logs for mainframe database applications
• Organized and controlled access to certain applications on the mainframe system through EPAS ticketing system
• Provided high quality administration efforts, supported services, Level 3 technical support to the Confidential for the operational network.
• Maintained user accounts and systems security in the customer’s Active Directory infrastructure.
• Tested, approved and applied patches and SMS/SCCM on all servers
• Created Server security remediation reports from BigFix agent patching tools
• Supported over 40,000 + users combined within the field and Headquarters
• Managed data on over 120 servers including deploying GPOs and updating VB Scripting.
• Reviewed the Active Directory OU setup (including permissions) and made recommendations on structure, permissions and clean-up.
• Changed, modified, created, or removed information from Active Directory
• Transferred user accounts to different servers and Exchange mail boxes using Powershell
• Created users Exchange mailbox on Windows Server 2012 R2.
• Updated PKI certificates
• Managed and maintained computer system consoles
• Created and managed BAT files for scripting and automated tasks.
• Used EPAS and Service Manager Ticketing systems.

Confidential, Washington, DC

Systems Security Administrator

Responsibilities:

• Created mainframe accounts for 40,000+ users using CA TOP Secret and Software Confidential Natural Security in the IBM z/10 mainframe environment
• Ensured that database integrity and availability were upheld and monitored the necessary activities for reorganization backup and recovery
• Enforced procedures for accurate, complete and timely updates of the database
• Controlled logons for operators using command authorities and Powershell
• Utilized Peregrine Service Center to solve Problem and Task Tickets in the queue
• Provided users access to various applications, security groups and other resources
• Assist users with password resets and un-suspend mainframe accounts
• Configured, troubleshoot network TCP/IP settings.
• Manage channel traffic for applications through SSH client (Linux server)
• Assigned user ID’s and the initial passwords and made sure it’s random and frequently changed
• Conducted periodic internal reviews or audits on mainframe system to ensure that compliance procedures were followed
• Served as the Property Custodian for all computer related devices
• Updated inventory list on all bureau equipment (incoming and old) (unit only)
• Scanned equipment and log into Property Management Application database
• Surplus old or unused equipment in the unit
• Assisted with planning of IT related office projects
• Strong written and verbal communication skills
• Experience with process development and change management

Confidential, Washington, DC

Sr. Help Desk Technician

Responsibilities:

• Supported enterprise level domains and applications in support of 40,000+ users using Windows 2003 Active Directory and achieved a first call resolution rate of over 90%.
• Account creation and maintenance, troubleshoot user profile issues, shared folder permissions issues and configured, troubleshoot network TCP/IP settings.
• Performed backup and recovery for user accounts, workstations, servers, shared files and folders
• Performed DHCP reservations. Reserved IP addresses for computers and printers.
• Created documentation and procedural solutions for new software applications working with support teams and project managers as well as contributing to the current knowledge base.
• Remotely assisted end-users using tools such as Powershell, Remote Desktop, System Management Server (SMS) or NetOp to troubleshoot, monitor, install software and configure hardware.
• Troubleshoot LAN/WAN connectivity issues.
• Monitored, troubleshoot and responded to network outages. Notified managing authorities and engaged emergency teams.
• Created user accounts in the Blackberry Enterprise Server.
• Performed Password resets in Confidential .
• Maintained server enterprise policies in Confidential .
• Performed troubleshooting and administered connection issues within Confidential
• Team leadership and mentoring. Created a training schedule for new employees and mentored them through training.