Desktop Support Resume

SUMMARY:

Proven IT Specialist with experience in help desk roles as well as desktop support analyst roles leveraging expertise in attention to detail, computer networking, and problem solving to provide exceptional user support and assistance in resolving conflict.
Experience includes installing, imaging, and configuring systems.
I am familiar with network protocols, computer hardware/software, printers, and installing various operating systems.
I can work well as part of a group and follow the lead of others but I am also self - motivated and able to work alone and meet deadlines

WORK EXPERIENCE:

Confidential

Desktop Support

Responsibilities:

Configuring, installing, troubleshooting, analysis and maintaining of all systems and software applications. Includes desktops, laptops, printers, servers, virtual machines, routers, Confidential technologies, Security systems and all other associated systems including iOS and Droid devices
Enforcing policies established by governance and architecture functions and ensuring root cause of problems in the IT Infrastructure are identified and accountability is assumed through ownership assignment and repeated status reviews.
Utilizing Windows Server to grant authorized users the right to use a service while preventing access by non-authorized users.

Confidential

Desktop Support

Responsibilities:

Modified and maintained over 10000 records of data in Shore Asset Management(SAM) program for the Shore Infrastructure Logistics Center(SILC)
Installed and maintained VoIp infrastructure components
Analyzed telecommunication statistics and data and prepared reports
Provided support and suggestions for Cisco voice infrastructure

Confidential

Desktop Support

Responsibilities:

Assisted clients with help desk calls, printer issues
Imaged student and teacher laptops for coming school year
Performed routine network infrastructure installations, troubleshooting, maintenance and resolved any related problems on local network

Confidential

Desktop Support

Responsibilities:

Packaged, tested, deployed and updated more than 500 pieces of hardware and software
Performed routine network and PC installations, troubleshooting, maintenance and resolved any related problems on local network
Utilized Windows Server Active Directory to setup client accounts and reset passwords

Confidential

Desktop Support

Responsibilities:

Received phone calls from pharmaceutical reps to help troubleshoot iPads/iPhones
Utilized Confidential Remedy to enter trouble tickets into system
Provided outstanding customer service and answered incoming calls with haste

Confidential

Help Desk Technician

Responsibilities:

Utilized Zen Desk to answer customer calls and emails that were placed in a queue
Maintained a very low first time call resolution
Consulted knowledge base if I could not resolve the issue myself

Confidential

Aerospace Medical Technician

Responsibilities:

Planed, provided, and evaluated routine patient care and treatment of Confidential personnel to include flying and special operational duty personnel.
Inputted patients data into DEERS/TRICARE medical systems
Maintained patients charts and medical records

Confidential

Traffic Management Journeyman

Responsibilities: