SUMMARY:

To obtain a Customer Service position in which I can use my extensive training, skills, and knowledge.

EXPERIENCE:

Confidential, Rockville, MD

Customer Service Support

Responsibilities:

• Provide telephone coverage for the medical expenditure panel study.
• Receiving, processing and abstracting medical and billing records from hospitals, clinics and private physician offices.
• Performs general administrative duties as assigned.

Confidential, Irving, TX

Customer Service Support - Account Representative

Responsibilities:

• Produced configurations and price quotations for HP Servers, Storage, S/W and other high-end HP products.
• Provided sales, marketing, order fulfillment, administrative account management services to HP trade customers as part of an account management team.
• Assisting contractors and general public with purchasing any additional products and services.
• Performs general administrative duties as assigned.

Confidential, Germantown, MD

Customer Service Specialist

Responsibilities:

• Provide telephone coverage for Vito Plumbing 800 number.
• Work independently to respond to customer inquiries for service regarding plumbing, heating and air conditioning.
• Dispatching techs on service calls in the MD, DC and VA area.
• Answering questions on plumbing, heating and air conditioning and refer callers to other available resources.
• Performing billing for Confidential accounts. Performing data entry of payroll for Confidential plumbers.
• Assisting contractors and general public with purchasing any additional products and services.
• Performed general administrative duties as assigned.

Confidential, Rockville, MD

Customer Service Specialist

Responsibilities:

• Provide telephone coverage for Confidential Information Central 800 number.
• Work independently to research and respond to member, component and customer inquiries for information regarding Confidential products and general questions.
• Recommends books, journals and other materials for acquisition, based on information needs of the member or caller.
• Performs on-line research for additional resources.
• Answer questions and refer callers to other available resources such as CD-ROMs, online databases and Internet sites.
• Assist members and general customers with purchasing any/all Confidential products and services.
• Performs general professional administrative support duties as assigned.

Confidential, Frederick, MD

Senior Account Specialist

Responsibilities:

• Providing information on debt management.
• Providing confidential financial guidance, credit counseling and debt management assistance.
• Evaluate client's financial state, assist in creating a spending plan, and negotiate the terms of client's debts with creditors.
• By negotiating terms such as lower interest rates and waived late fees, I can often provide the client with more affordable payments and a shorter payoff period.
• I also consolidate all of the client’s unsecured debts into one convenient monthly deposit that will disburse directly to the client's creditors.
• I assist in having the client's accounts re-aged and brought to a current status with creditors, which stops late fees, and over the limit charges to the client's accounts.
• Updating the mailing list and Credit soft database.
• Answering a large volume of toll free calls and general professional administrative support duties as assigned.

Confidential, Rockville, MD

Senior Customer Service Specialist

Responsibilities:

• Providing information on cancer publications.
• Answering staff questions and resolving problems.
• Phone and fax special orders to Haverhill warehouse.
• Reviewing Performa’s for accuracy before faxing, routing, and deleting.
• Ensuring that all office equipment is in good working order.
• Assisting supervisor and manager with the sorting, batching and keying of faxed Internet and mailed orders.
• Resolving problems with shipping.
• Ensuring that customers receive correct amount of publications ordered.
• Processing orders needing expedited delivery.
• Administering information about videos and training kits for health professionals.
• Receiving and processing orders on videocassettes, diskettes, and compact disks for Confidential and Confidential computers.
• Providing information about the Confidential web site and providing web technical support.
• Administering information and referrals on other organizations not related to Confidential .
• Updating the mailing list and CPJ database.
• Providing overall staff supports.

Confidential, Rockville, MD

Customer Service Specialist

Responsibilities:

• Member of a team responsible for ensuring careful screening of federal grants applications.
• Assisted in processing the recommendations of the expert reviewers.
• Verify the reviewer's mathematical calculations on the peer review rating forms.
• Prepare matrices of the reviewer scores, copy matrices and distribute to appropriate staff.
• File applications, maintain files, type, and fax and answered a large volume of telephone calls and general administrative support duties as assigned

Confidential, Rockville, MD

Customer Service Specialist

Responsibilities:

• Provided information on the federal funded housing grants.
• Answered a large volume of toll free calls. Processed orders needing expedited delivery.
• Supplied information about the Confidential project. Administered information about live video broadcasting dates of the Confidential project.
• Administering referrals when necessary.
• Received and processed orders on videocassettes, electronic applications, diskettes, and compact disks for Confidential computers.
• Provided information about the Confidential web site and provided web technical support. Supplied information and referrals on the interfaith project and other projects not related to Confidential
• Updated the mailing list and database.
• Provided overall staff support and various other administrative duties as assigned.