Agile Product Owner/Implementation Manager Resume Plano, TX - Hire IT People

SUMMARY:

An IT Product Owner in the Retail Services industry with advanced skills using Agile methodologies.
Extensive experience in operations and back office support systems such as Billing and Field Management systems.
Proven leadership and business expertise with 15+ years of operational management experience and executive team collaboration.
Have a strong reputation as a person who’s a problem solver with a commitment to improvement and an in - depth understanding of retail services.
Agile Management Organizational Development Client Services Management
Process Improvement Retail Planning Change Management
Critical Problem Resolution Retail Distribution Management Communication Planning
IT Product Management Operations Management

TECHNICAL SKILLS:

Proficient in Microsoft Office Suite, Visio, JIRA, AHA and SharePoint.

PROFESSIONAL EXPERIENCE:

Agile Product Owner/Implementation Manager

Confidential, Plano, TX

Responsibilities:

Deliver success for large scale enterprise development efforts by implementing the 5 levels of Agile Planning (Product Vision/Product Roadmap /Release Plan/Iteration Plan /Daily Commitment) in order to meet customer’s frequent demand and changes.
Extensive knowledge on web-based user interfaces and service-oriented architectures
Assisted with the design of multiple Retail Product Management tools such as Product Catalog, New Item & Promotional Tracking reports and Business to Business Data Integration.
Create, maintain and own multiple Product Backlogs
Participate in Scrum ceremonies such as Weekly Grooming, Daily Standups and Planning sessions with Scrum teams.
Prioritize stories in the product backlog for Scrum teams, according to business value.
Translate high-level strategy & product direction into features, epics and user stories; prioritized for sprint backlog.
Primary interface to the Scrum Team and is responsible to provide team with user stories and help the team define the business driven test cases.
Represent the stakeholders, end users and customers to the team, answers questions, and provides direction during Grooming sessions and Daily Standup meetings.
Coordinate with other Agile Product Owners during Scrum to Scrum ceremony to synchronize release planning for cross-product initiatives.
Extensive experience driving the initiatives and requirements on enhancing and developing Confidential ’s Billing Portal
Identify and prepare training materials for and, as needed, deliver internal training for new features.

Director, Client Services

Confidential

Responsibilities:

Delivered multiple web and mobile applications from idea to launch supporting Confidential clients with management of retail products.
Worked directly with IT Dept to ensure successful adoption of mobile software and hardware devices.
Worked on Transition team to ensure a successful integration of Confidential and client’s backend systems.
Trained and developed Client Services Managers to execute client project requests within Confidential ’s operational processes.
Reviewed all Client Services Managers’ business related expenditures and responsible for maintaining expense levels at or below Company objectives.
Worked directly with Senior & Divisional Management to ensure client’s objectives were met.

Client Services Manager

Confidential

Responsibilities:

Responsible for developing national sales plans within the approved financial guidelines.
Responsible for achieving annual client budgets.
Responsible for establishing, maintaining client relationships.
Responsible for creating retail projects following established rules and guidelines.
Responsible for monitoring and reporting project results.
Responsible for client billing.

Director, Account Management

Confidential, Auburn Hills, MI

Responsibilities:

Trained and developed Account Managers to execute National Retail projects.
Met with studio clients to review service objectives and ensure successful execution of in-store video releases.

Sales, Manager

Confidential, Michigan & Illinois

Responsibilities:

Greeted clients initially upon arrival to hotel, then reviewed guest room and meeting room needs.
Responsible for contract review and execution of contractual requirements.
Interacted with internal divisions within unionized hotel environment to ensure all contractual obligations were met.
Responsible for working within contract budget and invoicing client after their stay.

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Agile Product Owner/implementation Manager Resume

Plano, TX

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