SUMMARY:

• Top - performing office management with a reputation for professionalism, integrity, creativity, resourcefulness, and competence.
• Superior communication and listening skills.
• Strong client focus, with attention to detail and excellent follow-through.
• Extensive experience in professional and financial services, accounting, administrative services, customer service, training, coordinating special event and projects including sales support, human resources and department liaison, and managed expense reports, processed purchase orders, billings and conference calls and maintained personnel records, including travel arrangements and meeting minutes.
• Streamlined daily office operations, consolidated reporting functions, and implemented new procedures and training techniques as well as serving and support Executive Team and staff.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality
• Coordinated interdepartmental activities in the absence of the assigned managers or Executive Assistants to support the smooth operation of the system or departments.
• Managed Pivotal daily processing system, generating quotes, customer interfacing when appropriate, and generating report when needed.
• Prepared and managed special projects including $5M written proposal for government contracts, Special Programs as well as handled confidential material/documents.
• Utilized Lotus in preparing financial spreadsheet in private placement memoranda and monthly reports.
• Have vast experience in intermediate technical skills include MS Office Suite (Word, Excel, Access, PowerPoint, Outlook, and Live Meeting), SharePoint, Visio, Adobe Acrobat, PeopleSoft, and Lotus Notes.
• Served as company liaison between sales representatives, Human Resources and controlling commissions and Annuity & Life Insurance products.
• Strong organizational ability and an excellent record of completing projects and meeting deadlines.
• Reputation for dependability, honesty, dedication, enthusiasm and Diversity Consciousness.
• Excellent team building and interpersonal skills.
• Provided administrative support to the Vice President and senior management on a corporate level
• Demonstrated ability to work well independently, but function within a team environment
• Experience in travel booking and expense reconciliation
• Demonstrated ability to act with diplomacy and discretion with customers, colleagues and superiors
• Outstanding interpersonal skills, with demonstrated ability to interface with all levels of internal and external customers/vendors as well as corporate executives
• Made travel arrangement domestic and international as needed basis
• Demonstrated ability to manage multiple tasks simultaneously and quickly adjust to changing priorities
• Analyzed department data to compile the weekly reports, summarized data and identified trends. Engaged with VP, directors/managers to improve data collection and analysis processes.
• Proficient in Microsoft Suite 2003, 2007, 2010 (Word, Excel, PowerPoint, Outlook, SharePoint, and Lotus Notes), CRM and 10-key by touch
• Organized in-person and web-hosted events, including senior staff meeting
• Assisted with the organization of conferences, other special events, and logistics
• Experience in managing catering needs, taking and distributing minutes, preparing presentation/meeting materials and handouts (PowerPoint, graphs, charts, etc.)
• Effective communication skills, both verbal and written
• Acted as a single point of contact for updating department content and organization calendars and sensitive documents on SharePoint, GoodPoint
• Communicated and handled incoming and outgoing electronic communications on behalf of the VP, Director(s)
• Managed VP and Director calendars by coordinating meeting requests and correspondence quickly and efficiently
• Managed telephone coverage for the VP, Director (s)
• Answered questions relating to office operations and establishing and maintaining associated filing systems, policies and procedures
• Managed and trained 5-7 operations staff on a day-to-day in a financial operation
• Assisted project managers in developing plans, assigning resources to tasks, tracking progress, managing budgets, analyzing workloads, communicating status to project teams and updating project management tool

PROFESSIONAL EXPERIENCE:

Administrative Assistant

Confidential

Responsibilities:

• Follow company and department policies and procedures
• Performed other reasonable job duties as requested by the General Manager and the Executive Team
• Assist other employees to ensure proper coverage and prompt guest service
• Answer the General Manager office phone and respond appropriately in a timely manner
• Prepare and review written document (e.g., daily logs, business letters, gift certificates, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness
• Opened and distributed mails to the Executive Committee Team
• Develop and maintain positive and productive working relationships with other employees and departments
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality
• Maintain Hotel General Manager’s calendar and meeting schedules
• Maintain paper and electronic filing system
• Uploading schedules and documents in the shared drive for staff
• Attending meetings, taking the meeting minutes, and distribute in a timely manner

Executive Administrative Assistant

Confidential, Rockville, Maryland

Responsibilities:

• Contributed to the Company vision of being industry leader in customer service through quality, commitment, courtesy and teamwork. Handle the day to day administration for an individual, network or team.
• Updated the weekly pipeline and artifacts on the SBD CO&E ISGS Website
• Supported a team of 68 professionals, including an Acting VP, a Director, Prop Managers, Editors/Writers, Facilitators, and Graphic Artists.
• Helped process improvement 45 Training Experts.
• Prepared and coordinate on and off site meetings, Executive Collaboration Sessions and events, including travel arrangements U.S & Internationals, catering, audio/visual needs, etc.
• Pre-registered customers’ access to the secured building.
• Provided full administrative and clerical support to release Executive Assistants while they take on other projects for the VPs or on vacations.
• Copied and distributed correspondence appropriately and maintain accurate files and records.
• Performed liaison function when appropriate.
• Provide approved escorting for external visitors; maintain constant vigilance, visual and /or physical control of the visitors at all time.
• Considered greater role in projects within administrative and other areas of competence.

Sales administrator

Confidential, NA

Responsibilities:

• Supporting the North America field sales and ISV (Independence Software Vendor) teams to facilitate generation of revenue. Essential duties and responsibilities:
• Supported daily activities associated with generating revenue through the direct and Sales Representatives channel while at the same time form a close relationship.
• Processed purchase orders to send to Order Entry Team/Finance.
• Interface with the sales team on any items that need to be changed/clarified on the purchase order.

Sr. administrative coordinator

Confidential

Responsibilities:

• Assisted the VP, President & CEO, managing correspondence and accountable
• Provide input for improvement in communication, record keeping, and other assigned duties.
• Supported a team with AbilityOne/ Confidential proposal and processing Confidential contracts and appropriate billings
• Provided support to a Project Manager/Facilities project to all 23 Goodwill stores