SUMMARY:

• Accomplished and knowledgeable communications professional with specialized experience in technical and professional communication.
• Expertise includes competence in analyzing and determining documentation analysis needs with managers and subject matter experts for the development of clear, coherent, and concise documentation for the specified audience; compose and edit documents that require technical knowledge of engineering, education, computer science, social science, political science, government, and finance; report and write stories that adhere to the highest principles of professional journalistic ethics; develop sources and contacts within media outlets, local, state, and federal agencies; develop policies and procedures; experience developing systems development lifecycle (SDLC: waterfall and agile) and enterprise performance lifecycle ( Confidential ) documentation; proficiency in interpreting and communicating the range of writing methods and best practices; training customers on new programs and applications; and proven problem - solver and implementer of communication policies and procedures.
• Certified in ITIL v3 Foundation. Possess excellent writing skills and excellent research abilities.
• Able to organize ideas and translate technical terms into text that any reader may comprehend; convey complex information to audiences with different levels of technical and project specific knowledge communicate and present to executives and senior management.
• Highly organized with the ability to multitask.
• Well versed in Associated Press, Chicago Manual of Style, and Microsoft Manual of Style guides.

COMPUTER SKILLS:

Microsoft Word, Excel, Outlook, Power Point, Visio, Project, Clarity PPM, Documentum, Camtasia Studio, SnagIt, Print Key, Rational ClearCase, Hummingbird, SharePoint, CVS, Serena Business Manager, Primavera, JIRA, Dimensions, Atlassian Tool Suite, Constant Contact, Mail Chimp, HootSuite

PROFESSIONAL EXPERIENCE:

Confidential, Fort Washington, MD

Lead Virtual Professional

Responsibilities:

• Produce social media campaigns, drive web traffic with social media posts, videos, articles, and blog posts
• Adept at using a variety of content management systems, all social media platforms and apps
• Have extensive professional social media experience
• Consult companies and individuals on their brands and social media strategy and approach
• Have proven results in terms of social media growth and engagement
• Active on various social media platforms

Virtual Assistant/Professional

Confidential

Responsibilities:

• Serve as virtual assistant providing administrative duties, project management duties including coordinating open house events, candidate screening, promoting press events, negotiating vendor services and contracts, billing and invoicing, communication coaching services.

Confidential, Springfield, VA

Senior Technical Writer

Responsibilities:

• Develop, write, and edit materials for information technology (IT) related reports, manuals, briefs, proposals, instructional materials, catalogs, technical publications, and software and hardware documentation.
• Prepare documentation in accordance with standards and specifications provided by Government personnel.
• Review documentation prepared by others to ensure that such documentation is complete, coherent, and concise; conform to applicable standards, style, and terminology; and can be readily understood by the intended audience.
• Draft, write, and edit material used to present technical information to technical and non-technical personnel for grammar, organization and clarity.
• Interface with users, specialists, analysts, programmers, or operations personnel to obtain information on IT-related technologies, methods, and standards.
• Maintain quality records for all documentation
• Interpret technical documentation standards and prepares documentation accordingly.
• Coordinate and organize material gathered from other members of the technical staff and makes the necessary changes in format, as appropriate.
• Write, edit and/or prepare graphics presentation materials of technical information for both technical and non-technical personnel.
• Write, edit, and format technical documentation in accordance with PSPO and SELC documentation standards.
• Create complex technical drawings in Microsoft Visio
• Create Microsoft PowerPoint presentations
• Design and process Open House and project support materials, brochures, and flyers
• Requirements writing

Confidential, Suitland, MD

Senior Technical Writer

Responsibilities:

• Develop information into clear and easy to use documentation for both technical and non-technical audiences
• Meet with customer representatives, vendors, project executives, and subject matter experts to establish technical specifications and requirements
• Ensure that documents meet all relevant specifications and are compliant with requirements, policies and procedures
• Prepare charts, graphs and forms for documentation
• Ensure document content fields flow in a logical sequence
• Write clear and concise procedures
• Review policies and procedures for accuracy, grammar and spelling and adjust as required
• Provide updates and new editions for contract deliverables
• Coordinate, compile and submit contract deliverables to Program Manager
• Advise Program Manager of identified issues
• Advise Branch Chiefs on documentation including working with the Release Management staff to revise standard operating procedures and merging existing documents into a test strategy to the OTSB Branch Chief based the observation of current processes
• Conducted analysis of testing approach and policy and recommended methods of how to capture the process in an efficient manner
• Created work flows in Visio to communicate new processes
• Utilize MS Project and Primavera to manage projects

Confidential, Alexandria, VA

Senior Technical Writer

Responsibilities:

• Team Leader for Technical Writer Team
• Identified resources including staff and equipment for the Writing Team
• Advised Program and Technical Managers of identified risks and issues
• Developed and revised existing processes pertaining to the USPTO Next Generation project
• Met with stakeholders and leadership to present analysis and evaluation of program goals and objectives
• Identified and established strategies to present a brief but detailed snapshot of program to customer
• Developed, monitored, updated schedules and budgets for the 17 task orders using the Integrated Master Schedule format.
• Established implemented communication systems/approach utilized by the Trademark Reporting and Monitoring System (TRAM) team.
• Coordinated agenda items for weekly and monthly staff meeting with writing team and Program Manager; transcribed minutes
• Worked with staff to annotate proposal outlines with the win strategy, themes, discriminators, source content, graphic concepts, and other writer guidance
• Conducted proposal section self-assessments to determine proposal section readiness for color team reviews and working with the Program Manager to identify corrective actions
• Matrix-managed resources responsible for contributing to assigned proposal sections
• Conducted writer training and working sessions to include content refinement to achieve proposal compliance and alignment with proposal theme and messaging
• Served as task order proposal writer; color team or peer reviewer; or other proposal roles as required
• Supported content development of corporate plans, templates, and other proposal documents
• Provided post-submission support e.g., clarifications/evaluation notification (ENs) and final proposal revisions (FPRs), including lessons learned, proposal debrief assessments, document archival, and other required activities
• Developed Statements of Work

Confidential, Rockville, MD

Technical Writer

Responsibilities:

• Led documentation efforts.
• Responsible for generating and updating all the Confidential documentation as defined by each Release’s Project Plan Agreement ( Confidential ), as well as for supporting other project specific needs as defined by the Confidential program manager or the Program Management Office’s (PMO) customer.
• Provided advisory services to program manager including advising program manager of status of all documentation at each phase. Assured documentation was completed based on the schedule. Participated with the team in analyzing, evaluating, and documenting major program goals and objectives.
• Identified and developed ways to resolve problems related to goals and objectives.
• Specific responsibilities included: collecting required technical or business information from teammates; merging and formatting document content into the Confidential formats or as advised by the Program Manager and generating tables and/or graphics as appropriate to help explain or summarize information; ensuring that deliverable documents met Confidential standards and were free of editorial errors; provided general project support to teammates as the need arose; updated, maintained, and stored existing documents.
• Developed, monitored, and updated schedules for each release. Participated in all phases of the Clarity Confidential Project from advising on specification requirements and limitations to assisting the project team define problems.
• Managed multiple releases. Created test cases, procedures, and test plans.
• Authored or co-authored documents including: Project Management Plan, Disaster Recovery Plan, Configuration Management Plan, Detailed Design Document, and the Requirements Management Document, cost analysis, and created business and use cases.
• Advised program managers on needed documentation in an effort to successfully pass each phase gate.
• Developed, monitored, and updated schedule for each release; revised schedules to meet deadlines. Internally, at Confidential, assisted with RFPs, produced the company newsletter, created and coordinated the social media efforts. Utilized the following project management methods:
• Requirements Management, Integrated scheduling, Risk Management, Change Control, and Earned Value Management. Performed copywriting and proposal writing duties for headquarters.

Confidential, Washington, DC

Technical Editor/Senior Writer

Responsibilities:

• Provided technical writing and editing support including editing, proofreading, and providing writing support on non-technical and/or technical documents or sections of documents such as manuals, procedures and specifications; weekly and daily report creation.
• Additionally, reviewed drafts for format, clarity and overall cohesiveness; ensured documents met editorial and government specifications and adhered to standards for quality, graphics, coverage, format, and style.
• Participated in developing and revising processes by creating documents for the Information Technology Infrastructure Library (ITIL).
• Provided advisory services to program managers by identifying processes that were successful in the previous contract and presenting to management efficiencies for the future success. Participated in analyzing and evaluating major program goals and objectives by assisting the Quality Assurance team in the annual review and identifying past risks, and subsequently mitigating those risks. Identified and developed methods to resolve problems related to objectives.
• Develop, monitored and updated schedules via the project plan and by compiling staff status reports into weekly and monthly status reports. Quality assurance duties included various test planning and test execution methods.