Technical Operations Center Resume VA - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential, VA

Technical Operations Center

Responsible for troubleshooting and calling outages for internet for all of eastern United States over the Cox network.
Duties include recognizing and suspending suspected network security issues, including file sharing of copy righted materials, hacking, spamming, Trojans/viruses, theft of service, port scanning, and denial of service attacks.
Also responsible for troubleshooting advanced network issues from the help desk including lost or missing e - mails, latency issues, and tcp/ip support.
Work daily with the network operations center and network engineers to resolve any chronic network related outages or issues.

Confidential

Tier 2 tech

Help desk support for customers on windows XP, Vista, 7, 8, OSX, Win 10, Android, kindle fires, Ipads, and Iphones.
Responsible for trouble shooting escalations of internet connectivity and e-mail issues from tier one. Well versed in documentation through the remedy ticket system, trouble shooting issues of tcp/ip, internet explorer, firefox, google chrome, configuration settings, Winsock fixes, reloading of ethernet/usb drivers, and outlook send/receive errors. Advanced understanding of command line functions such as trace routes, pings, ipconfig information, and telnet sessions, as they related to Cox connectivity issues.

Confidential, VA

CSR level 1

Help desk support for clients on windows XP, windows 2k, and windows CE operating systems. Also responsible for trouble shooting Cisco vpn dialer, extend 360, DSL modems, cable modems, and router connectivity. Duties also included resolving issues with SAP software, windows office 2003, outlook, and deployment of software issues through live phone conversations and dame ware sessions online.