SUMMARY:

• Seventeen years of progressive responsibility in network systems design, deployment, support and management, application integration and maintenance, and information security and compliance.
• 3 years of experience in Information Security and Compliance administration
• Experience with IT auditing at Confidential ’s Choice Home Loan
• 15 years of experience with MS Word, MS Excel, Visio, and Lotus Notes
• Technical team lead for multiple nation - wide server and PC deployment projects
• Server systems administrator supporting critical back-office systems
• Field Service experience in maintenance and administration of LAN/WAN network systems
• Open and straight forward communicator - interface with vendors and customers on issues

TECHNICAL SKILLS:

Operating Systems: Microsoft WinNT, Win2k, Win2K3 AD, Win2k8 AD, Windows XP, Vista, and Windows 7 Novell NetWare IBM OS/2 Linux

Application Software: MS Exchange/Outlook Veritas Backup Exec Veritas NetBackup Cheyenne Arcserve MS Office Lotus Notes

Network Monitoring and Audit Tools: CS - MARS For Denial of Service and Intrusion Detection Bluecoat Reporter Internet content filtering/monitoring Ecora Auditor Pro Audit and SOX compliance tool

PROFESSIONAL EXPERIENCE:

Confidential

Deskside Support Representative

Responsibilities:

• Perform upgrade and refresh projects for IBM clients
• Provide deskside support services for IBM clients
• Perform network infrastructure upgrade project for IBM client
• Perform server upgrade project for major IBM client

Confidential

National Team Lead

• National Team Lead for Rack &Stack technicians at Seven Kaiser data centers
• Provide support for all Data Center IT security investigations, assist in forensic data gathering
• Train team members on HIPAA requirements
• Participate in Disaster Recovery drills
• Install and configure Wintel servers and network appliances at Corona and Irvine data centers
• De-install decommissioned servers and other network appliances
• Provide first line of support and troubleshooting for Wintel servers
• Provide emergency network support and troubleshooting for the network support team
• Provide on-site support to the Pharmacy Informatics group
• Create and publish a weekly work history and equipment inventory chart for all Kaiser data centers
• Work with external vendors performing hardware service calls at the data center
• Publish weekly group labor report and equipment inventory on Lotus Notes Team Room
• Support Lotus Notes v8.5 client for team members
• Use Remedy ticket management system to assign, track, update and resolve service requests
• Utilized IBM Sametime for daily communication with team members, management, clients, and vendors

Field Service Representative

Confidential

• Supported end users at Confidential offices in Los Angeles and San Diego
• Supported end users at Honda offices in Torrance, Chino, and Cypress
• Plan, execute, and support large scale desktop pc deployment and software upgrade projects at ATT Call Centers
• Create disk images using ghost server on an isolated local network.
• Provide day to day end user support for desktops and laptops for ATT Call Center personnel
• Provide support for server, printer and other network infrastructures
• Utilized IBM Sametime for daily communication with team members, management, clients, and vendors

Confidential, San Diego, CA

IT Consultant

• Analyze network security vulnerabilities for small business clients
• Recommend and implement measures to secure network from unauthorized access
• Setup shared resource access control and NTFS permissions for users.
• Configure wireless routers to eliminate eavesdropping and unauthorized access
• Support Windows 7 for small business clients
• Recommended and installed anti-virus solution, disabled usb ports on workstations to mitigate virus problems, blocked disallowed websites via the router
• Setup and configure workstations, printers, and other hardware; Install and configure email and MSOffice suite

Confidential, Burbank, CA

IT Consultant

• Analyze network security vulnerabilities for small business clients
• Recommend and implement measures to secure network from unauthorized access
• Setup shared resource access control and NTFS permissions for users.
• Configure wireless routers to eliminate eavesdropping and unauthorized access
• Support Windows 7 for small business clients
• Recommended and installed anti-virus solution, disabled usb ports on workstations to mitigate virus problems, blocked disallowed websites via the router
• Setup and configure workstations, printers, and other hardware; Install and configure email and MSOffice suite

Confidential, Irvine, CA

Information Security Administrator

• Enforced company security policies for network, application, data, and user securities
• Add, delete, modify user accounts in Active Directory and other custom applications
• Administered user applications security, ensuring proper access level and authorization for all users while tracking and documenting unauthorized access attempts using Ecora Auditor Pro and Cisco CSMARS toolset.
• Primary IT security interface for internal and external ( Confidential ) SOX auditors.
• Responsible for ensuring that controls are met through data requests and timely closure of audit findings.
• Deployed Ecora Audit Pro audit and reporting tool used to validate network security and compliance
• Monitored network activities with CS-MARS and Bluecoat server, collected and analyzed logs, made engineering recommendations to further fortify the network against penetration and unauthorized access.
• Interfaced with Corporate Security Department on all IT related security investigations
• Reviewed and updated Disaster Recovery Plan, attended Business Continuity meetings

Confidential

Network Infrastructure and Desk Side Support

• Deployed and supported Citrix VPN client for remote users
• Performed total disk encryption for all HIPAA laptops and workstations
• Maintained and tested critical servers and communication equipment readiness for disaster recovery
• Key member of the disaster recovery team, assisted in planning and executing campus-wide readiness drills
• Supported and maintained Windows NT, 2000, and 2003 servers
• Maintained network infrastructure (troubleshooting and resolving cabling issues, patching new or relocated networked equipment, installing or moving switches, and routers)
• Performed data backup and restoration using Backup Exec software; Managed tape retention, tape rotation, and tape catalogue for off-site storage.
• Support Lotus Notes v7.5 client for group members
• Provided desk-side application support services for over 300 users.
• Installed, configured, and supported PDA’s including Blackberry and Palm devices
• Use IBM ManageNow ticket management system to assign, track, update, and resolve service requests
• Utilized IBM Sametime for daily communication with team members, management, clients, and vendors

Confidential, Irvine, CA

Project Team Lead

• Supervised nation-wide implementation of WinNT to Windows XP upgrade project for the Home Loan Centers
• Support Lotus Notes v7.0 client for group members
• Use IBM ManageNow ticket management system to assign, track, update, and resolve service requests
• Utilized IBM Sametime for daily communication with team members, management, clients, and vendors

Confidential, Monterey Park, CA

LAN Analyst

• Performed enterprise wide implementation of Software Distribution and Inventorying using IBM Tivoli software.
• Supervised subordinate technical team members for software distribution implementation
• Interfaced with outside vendors brought in to assist with initial Tivoli server configuration
• Built and deployed WinNT servers used as gateways for software distribution to endpoints in remote locations
• Debugged distribution scripts, staged software updates for distribution, pushed software updates to endpoints, monitored distribution process, recorded endpoint failures, and retried push exclusively to the failed endpoints
• Provided morning after support to technicians performing manual updates on failed endpoints.