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Service Desk Associate Resume

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Alexandria, VA

OBJECTIVE:

To gain experience with a company while utilizing people skills and organization skills, while enhancing the company’s productivity and reputation.

TECHNICAL SKILLS:

  • Microsoft Word, Excel, PowerPoint, and Outlook
  • Commercial fax, copy, printer, and scanner
  • Ability to communicate and problem - solve
  • Extensive knowledge in organizing
  • Excellent time management skills
  • Strong work Ethic

PROFESSIONAL EXPERIENCE:

Confidential, Alexandria, VA

Service Desk Associate

Responsibilities:

  • Responsible for handling guest complaints and compliments
  • Returning merchandise to shelves
  • Accepting returns and exchanges
  • Refunding money and maintaining a balanced cash drawer
  • Activate gift cards, phone cards and handle requests for money orders

Confidential, Alexandria, VA

Customer Host

Responsibilities:

  • Greeting and thanking customers as they enter and leave
  • Acting as a visual theft deterrent
  • Keeping the front entrance safe for customers
  • Checking receipts on large, high value, unbagged items
  • Removing merchandise protection devices when the cashier fails to do so

Confidential, Washington, DC

Cashier & Food Prep

Responsibilities:

  • Cashiers are responsible to take orders and payment from customers
  • Fulfill orders preparing food and drinks while maintaining a clean and sanitized work area

Confidential, Washington, DC

Youth Leader

Responsibilities:

  • Assisted in help plan activities for children, which include physical games or sports, arts and crafts and other recreational pursuits
  • Makes sure that kids are safe and well behaved while they're enjoying the activity
  • Gather paperwork from children and other volunteers. This paperwork usually includes signed permission statements from parents

Confidential, Arlington, VA

Human Resources Intern

Responsibilities:

  • Maintains the work structure by updating job requirements and job descriptions for all positions
  • Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures
  • Completes human resource operational requirements by scheduling and assigning employees; following up on work results

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