Desktop Implementation Technician Resume Arlington, VA - Hire IT People

SUMMARY:

To acquire a challenging career with a solid company where prior experience, personal agility and a commitment to professionalism is valued.
Position should allow for continued personal and professional growth commensurate with achievements.

EXPERTISE AREA:

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

Desktop Implementation Technician

Responsibilities:

Provides support to end users by carrying out both installation and maintenance of both desktop/laptop computer systems and other peripheral devices such as faxes, printers, phones and monitors
Installing/uninstalling software, trouble - shooting software applications/hardware issues, peripheral devices such as direct and network printers, scanners, voice over IP telephones, Blackberry’s, IPADs, tablets and fax machines.
Proficient upgrading operating systems with correct drivers.
Skilled with Active Directory, basic networking and systems administration.
Adept at upgrading computers both remotely and locally.
Possess excellent customer relation skills and gifted to solve difficult problems with minimal to no-supervision.

Confidential, Washington, DC

Carpentry and Masonry Specialist

Responsibilities:

Attended to the security needs of multiple corporate properties both during and after business hours.
Scanned incoming visitors and properties using wands, x-ray machines, and other equipment.
Monitored closed-circuit television footage to check for suspicious activities.
Executed site-specific security protocols and followed company regulations at all times.
Patrolled sites to provide visible deterrence to incidents and respond quickly to disturbances.

Confidential, Stafford, VA

Experience Specialist

Responsibilities:

Demonstrated our products and services, answered billing questions and assisted teammates in providing the best customer experience.
Supported store operations from managing inventory and processing shipments.
Ensured our store was compliant through auditing, reporting and educating other team members on store operations.
Delivered and maintained the best product displays and interactive demos for customers to experience.

Confidential, Stafford, VA

Telephone Research Interviewer

Responsibilities:

Conducted interviews over the telephone with a wide variety of Americans, including both general and elite populations.
Followed project specifications with a high level accuracy and integrity.
Maintained company dialing standard.
Ensured confidentiality of all collected data while making reports for upper management.
Exercised courtesy and professionalism to all respondents.

Confidential, Georgia

Carpentry and Masonry Specialist

Responsibilities:

Participated in broad range of construction projects involving site maintenance and clean up, materials transport, and general support of all phases of construction.
Laid concrete, built batter boards, used excavators and placed reinforced steel.
Ensured the integrity of the workplace and physical security standards were adhered to.

Signal Support Systems Specialist

Confidential, Columbus

Responsibilities:

Monitored company-wide trouble ticket queues.
Communicated with vendors to resolve network outages and periods of reduced performance.
Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.