SUMMARY:

• Managed Shared Data Center operations with full accountability for the cost - effective, on-time management of mainframe functions with a focus on input/output trade data supporting the worldwide financial industry.
• Information Technology Manager who has held increasing levels of responsibility on a large scale mainframe and distributed operations firm.
• Broad range of supervisory, business and technical experience allowing for effective communications within business and technical community.
• Experienced in working with an out sourced Data Center hosted by IBM.
• Have worked with support teams staffed both locally and off shore.
• Served as primary point of contact on a 24-hour, 7-days-a-week basis, in charge of coordinating critical disaster recovery procedures directly impacting the stability of data center operations.
• Developed and revised departmental procedure manuals to assist staffs in all aspects of mainframe operations.
• Implemented Quality Control procedures to ensure full compliance with company policies and procedures.
• Interfaced extensively with Help Desk teams to provide immediate support on pressing technical issues.
• Generated weekly statistical and department performance reports for senior management review.
• Delivered excellence in customer service through situation analysis and timely resolve of escalating problems.
• Coordinated crisis management efforts as point of contact for major clients across the financial industry.
• Led mission-critical software implementation initiatives, overseeing all phases of beta testing cycles and revision of operational procedures in accordance with new system functions and requirements.
• Worked diligently to generate and upload (emailed as an auxiliary method) several weeks of Listed, Over-the-Counter, Surveillance, Netting, and Night of Comparisons trade data to the global brokerage community.
• Provided in-service training in areas of Datatrak (input) operations with an emphasis on downloading data to mainframes utilizing TCP/IP, data re-blocking (ISPF/PDF), JCL creation, and data verification procedures.
• Delegated instructions to Tech Support, Network, Batch Operations, and Middleware Operations.
• Played a vital role insourcing Confidential ’s batch processing.
• Guided all aspects of personnel management and leadership of shift operators in areas of interviewing, hiring, training, supervision, delegation, evaluation, and promotion recommendation.
• Provided continuous hands-on training of operators to promote the development of technical problem anticipation, identification, and troubleshooting skills.
• Ensured a committed support team through cross training of Computer Operations and Production Control staffs on system upgrades, disaster recovery tests, and data migration projects.
• Coordinated weekly staff meetings to discuss departmental issues, project initiatives, and action plans.

TECHNICAL SKILLS:

Mainframe Software / Hardware: MVS, ESA, OS/390, VM, VTAM, JES2, TSO, CA-1 (Tape Management), CA-7 (Job Scheduling), CA-11 (Re-run, Re-start), TCPIP, MVS/SP2 (XA) MVS/SP1, JES2, JES2 RJE, JES2 NJE, ACF/VTAM, Confidential /VS, IDMS, NCCF, NPDA, JES328X, 8100 HCF, Hyper Channel (HO15, NETEX, BFX), BDT, FTP, NDM, JCL, UCC 7, UCC 11, TLMS II, Super Console, STAM, SAR, SYSPLEX, ACF2, Omegamon/MVS, Information Management, TSO, ISPF/PDF, SDSF, AF/Operator, Tivoli Netview, SOLVE, CA-7, CA-11,, RACF, z/OS 1.9 with JES2, Confidential /TS version 2.2, DB2 version 7, MQSeries version 5.2, IMS, RACF. AS/400.

Processors: , 400, 600, 3033 AP, 3033 UP, 158-3, IBM 9672 (dual sites), Stratus, DEC (Compact)

DASD: 3380 (including D & E models) 1, STC 4305, EMC, Shark

Data Storage / Tape Management: Storage Tek Tape Silo Systems Timberline 9490, 488, 4410 vSphere

Networking / Desktop: Windows 7, Server 2000, NT2000, XP; LAN/WAN; UNIX; TCPIP; Microsoft Office Professional, Experience in monitoring and reacting to the environmental infrastructure, equipment such as HVAC, UPS and Generator environments.

PROFESSIONAL EXPERIENCE:

Confidential, Brooklyn, New York

Shift Manager / Application Support

Responsibilities:

• Managed a team of 4 Mainframe System Operators and 2 Network Support specialists to insure that overnight processing completed successfully and that various service level agreements were meet to support Confidential business units.
• Monitored multiple LPAR’s, production, Test and QA (Quality Assurance) mainframe and distributed environments using Tivoli workload batch scheduler.(TWS)
• Daily schedule included over 70,000 jobs and 1,500 external file interfaces, which includes Test and QA (Quality Assurance) LPARS.
• Worked with application development and IBM teams to correct any recurring Abends.
• Troubleshoot environmental issues with various teams to insure timely resolution of outages.
• Conducted outage Management calls for issues requiring escalation to senior management.
• Coordinated activities with the Help Desk to insure clear and concise communications.
• Responsible for overseeing Online Confidential regions to insure health of environment and provide support (Allocations, New Copies, and Start/Stop) as required.
• Produced ‘Ready for Business’ emails to provide senior management with a status of the environment.
• Participated in disaster recovery tests to insure system availability during extended outages.