EDI Analyst Resume Cleveland, OH - Hire IT People

SUMMARY:

Passionate professional with extensive experience providing EDI / help desk support / IBM midrange system operations across large global organizations.
Impressive record in diagnosing and resolving problems in areas related to EDI systems, hardware and software.
Effectively deliver technical advice to non - technical personnel.
Successful at leveraging key relationships, emerging technologies, and system tools to achieve business goals.
Outstanding communication skills; interface effectively with senior management, staff, peers, and users.

TECHNICAL SKILLS:

Software: EXTOL EEI (EDI Integrator for i)

Hardware: iSeries 400, AS400, IBM S/34

Operating Systems: OS400, IBM S/34 OS.

EXPERTISE AREA:

PROFESSIONAL EXPERIENCE:

Confidential, Cleveland, OH

EDI Analyst

Responsibilities:

Analyzed current Inbound and Outbound flow. Flow charted both processes.
Created an EDI business process, TP Implementation plan and forms for customer service to fill out for new setups.
Analyzed EDI software, EXTOL EDI Integrator for I’s suggested JDE OneWorld maps to client’s current maps.

Confidential, Valley City, OH

EDI Specialist

Responsibilities:

Worked closely with internal customers, outside vendors, and trading partners to plan and coordinate the efficient and smooth transition of project objectives and on-boarding activities via “Go-Live.”
Tracked and managed EDI production to ensure reliable and effective EDI system translations and data interfaces to the ERP system.
Successfully tracked, monitored, resolved, and closed out support request tickets related to EDI document issues in a timely manner for business users and trading partners.
Generated significant cost savings and saved time by developing a database query to help accounts receivable department search / scan invoices for customer credits and deductions.
Improved on-time delivery performance for customer orders by developing a document tool to assist Sales Coordinators in entering all necessary information for accurate and quick creation of POs via ERP system.
Saved $7,000 monthly by identifying invalid VAN (Value Added Network) communication charges.
ANSI X12 documents worked with: 204, 810, 812, 820, 824, 846, 850, 855, 856, 860, 864, 870, 996, 997

Confidential, Cleveland, OH

System Operator / Help Desk Support Analyst

Responsibilities:

Performed help desk support that included managing user profiles, answering phone calls, and troubleshooting hardware and software issues supporting more than 1,200 associates across 14 locations.
Trained between 175-225 outside sales representatives on the use of an internet sales information system for better analysis of customer trends.