SUMMARY:

• Accomplished IT professional with expertise in ERP implementation, infrastructure upgrades, cyber security, and providing technical support and troubleshooting on a national basis. Innate ability to resolve complex technical issues and collaborate with management to strategize and implement solutions with minimal disruption to daily workflow activities.
• Senior - ranking combat veteran with outstanding team management and leadership capabilities, unsurpassed discipline, and a non-quitting work ethic that gets the job done, and done right.
• Diverse capabilities and skill-sets with expert level technical proficiencies and natural ability to facilitate trainings, support management, and oversee vendor communications.

AREAS OF EXPERTISE:

• ERP Implementation | Technical Support and Troubleshooting | Team Leader | Cyber Security | IT Asset Management
• IT Strategy | Hardware and Software Implementation | MDM Administration | Training Facilitation | System Migration
• Equipment Procurement | ITIL | Budget Management | Vendor Communication | RFP Process Management
• Budget Allocation | Infrastructure Upgrade | Solution Delivery | Project Management
• Equipment Standardization

PROFESSIONAL EXPERIENCE:

Confidential

PC Technician - Asset Manager

Responsibilities:

• Senior-level technician supporting 3000 users across 9 factories and 20 service centers throughout the country.
• Oversee ERP implementation, hardware requisitions, and provide PC support for all users.
• Lead support and Administrator for mobile Device Management (MDM) platform for ERP devices as well as all Zebra printers and associated management software.
• Support companywide infrastructure upgrade, printer standardization utilizing Ricoh models, and phone standardization through implementation of Mitel solution.
• Support Project Manager as Junior Project Manager; support 3-4 projects simultaneously.
• Successfully completed 3 year, ERP implementation below $3.2M budget; rolled out 2000+ pieces of equipment in over 30 locations with no subsequent hardware issues.
• Integral member of JD Edwards 9.1 upgrade inclusive of implementing new infrastructure, cabling, Wi-Fi, network, servers, SCCM Frontend, MDM, software set-up, and backbone.
• Built MDM platform from the ground up; set up Zebra printer network and software, created scripts, and performed all maintenance work.
• Integral member of Cyber Security team; control Carbon Black and all executables within system.
• Supported the migration of Windows Xp thru Windows 10, as well as Office 2003 thru Office 365 and SharePoint.

IT Consultant, Indianapolis, IN

Confidential

Responsibilities:

• Met and exceeded goals and project benchmarks; completed migration on time with precise accuracy.

Confidential

Responsibilities:

• Key member of IT team successfully completing migration from Windows XP to Windows 7.

Confidential, Indianapolis, IN

Tier II Desktop Technician

Responsibilities:

• Provided escalated support services for various state agencies including troubleshooting, imaging, hardware replacement, software installation, and all upgrades.
• Collaborated with Tier 3 and support assets to provide “outside of the box” thinking to resolve escalated issues.
• Utilized VM Ware Service Manager (VSM) to track issues and tickets.
• Led team in the absorption of Confidential and all associated technical activities associated.
• On-site coordinator at State Fairgrounds; oversaw hardware implementation, software needs, and troubleshooting.
• Led migration of Windows XP to Windows 7 for 80+ users and facilitated training efforts; oversaw troubleshooting, and associated vendor communications ad RFP process.

Confidential, Indianapolis, IN

Technical Support Analyst

Responsibilities:

• Oversaw all hardware and networking equipment for 100+ users within Confidential .
• Liaised with Office of Technology as main point of contact and Lead Analyst for large-scale projects, including system refresh.
• Managed external vendors, RFP process, communications, and equipment procurement.
• Presented project status, proposals, and updates to management.
• Tracked IT issues with HEAT software and provided swift resolutions for all levels of severity.
• Led organizational IT migration from WindowsXP to Windows 7, built image and test plan, collaborated with vendors to procure hardware, allocated computers for testing, and facilitated training for all end users.
• Oversaw headquarter relocation; directed logistical move of all hardware as well as installation, set-up, and testing to ensure all systems and equipment was functioning properly.

Confidential

First Sergeant | Sergeant Major | Communications Officer

Responsibilities:

• 20 year successful career serving the United States in multiple branches.
• Led, trained, supported, and coordinated logistics, financial support, and job assignments for 200+ Soldiers.
• Oversaw all IT and technical support needs for Company; managed and implemented IT hardware, software, training facilitation, and advised on policy development and analyzation of regulatory guidelines.
• Consistently recognized for outstanding performance; rapidly promoted through ranks to Sergeant Major.
• Served 3 tours; Operation Desert Shield/Storm, and key leader for 2 tours throughout Operation Iraqi Freedom.