SUMMARY:

• Accomplished Networking and Team Lead Desktop Support professional with over a decade of diversified high - level experience at top-end companies.
• Proven leadership candidate who quickly becomes an asset to any progressive organization.
• Has experience in providing technical support to traders and working on a high demand trade floor.
• Scripting/Programming experience using Wise for Building Images on Pixie Servers.
• Work on Office 365 roll out projects.
• Video Conference rooms setups and dealt with vendors on 3 party invites and also skype for Business Video conferences set ups as well.
• Provides excellent client service support to the end users.
• Excels in a fast pace working support center.
• Effective communication abilities and noteworthy analytical skills; consistently meets deadlines with superior results.
• Brings the ability to interface well with diverse technical teams, along with sound organizational skills.
• Well versed in Active Directory & Group Policy, Exchange email, TCP/IP networking, DNS, and printer configuration.
• Experience in providing Tier 1, Tier 2, Tier 3 Helpdesk/Desktop Support Team Lead.
• Setups with VOIP Phones on the client side and some configurations on phones.
• Knowledge with working with Reputable Financial Company’s.
• Proven ability to lead and motivate teams in order to maximize levels of productivity resulting in
• 20% increase in time management.

TECHNICAL SKILLS:

Staad Pro Service Pack: PC Anywhere Service Center Ghost Images Magic Cisco Switches Track It Telneting on Cisco Catalyst 3750 Switches basic Commands (Putty O.S) Manage Now Heat Blackberry Setups*Blackberry Magic Remedy VPN Setups Basic SMS Setups Epcor basic knowledge Crystal Reports basic knowledge Acronis image software and Ghost Image Software Iphone setups * Patch link software Monitor the N.O.C Dept using Cloverleaf, and solar winds monitoring tools to monitor servers. Vault HP Tape Drive s backups. Basic Knowledge of Fiber patches with a Transceiver. Smart Broad Knowledge for trainings and class work groups.

OS & Software: Windows XP / Winn7 * Basic OS 9 and O.S 10 MS Office / Exchange Lotus Notes 8.5 Rumba mainframes. Amin for the Blackberry BES Server Iphones blackberry s. Polycom Video Conferencing, setups Patching/Cabling, LAN, WAN, Excellent Software Knowledge of Windows 2000, XP, 7 and windows 8 Project rollouts testing with 32 and 64 bit workstations Worked with surface pros tablets . Cisco VPN knowledge Dame ware remote tool knowledge.Pc anywhere Dame-ware remote tool. Active Directory., Work with Cisco M60x Wireless setups and configuration s VLAN S and VPN setups. Work in Data centers monitoring Networks and servers work in 24/7 data centers as well.

PROFESSIONAL EXPERIENCE:

Confidential

Team Lead-Desktop Support. Specialist

Responsibilities:

• Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance.
• Team Lead for a group of 4 helpdesk service center.
• Work on office 365 roll outs and configurations.
• Scripting/Programming experience using Wise for Building Images on Pixie Servers.
• Working Knowledge of VOIP Phones on the client side and some configurations on phones.
• Knowledge of Video Conference setups and also Skype for Business Video conference rooms set ups as well.
• Desktop support for executives on a high placed environment.
• Project work with Windows 7 &windows 8 rolls outs testing workstations before roll outs.
• Control of the remedy ticking system on tickets and SLA’s.
• Work in the data center on patch panels and networking cabling.
• Work with asset management and inventory control.
• Worked with Active Directory add users group policy’s and OU cleanup and permission’s.
• Great Customer Services skills working with Diplomats, Missionary’s and Non-Government organizations.
• Support as necessary on a 24-7 basis to limit system down time during internal or external.
• Some Knowledge with Putty O.S for telneting Network swiches.
• Monitored telephone usage and purchasing, set up VOIP.
• HP procurve switch and router installs.
• Work with Cisco M60x Wireless setups and configuration’s Vlans and VPN setups.
• Plan and lead training sessions for new and existing clients.
• Support IPhone’s and blackberry’s and working knowledge of the BES server.
• Working knowledge in working in a team environments and helping other IT groups out when needed and ask to.
• Working knowledge of SOP work and HIGH Pressure SLA Closed ticked time frames.
• Did tape backups and datacenter work backups and some light programing.
• Travel working knowledge 25 percent going and supporting different sites in the tristate area.
• Setup on conference rooms meetings and video setups.
• Worked in the NOC Dept monitor the HQ networking.

Confidential

Desktop Support

Responsibilities:

• Working with doctors and E.R Depts. fast placed.
• Roll outs and testing windows 7 64 and 34 workstations and laptops.
• Pushing out software to workstations.
• Monitor Clover Leaf to see if there are issues going on with the servers on the network.
• Used solar winds to monitor the network look for errors using solar winds.
• Tape backup on a daily basis using vault server.
• Cabling and installing patch panels and running cables from the network jacks to the patch panel.
• In charge of SLA’S and SOP’S for the group and making sure tickets where close on time or updated.
• Support as necessary on a 24-7 basis to limit system down time during internal or external
• Used Remedy ticketing for tickets and inventory control.
• In charge of asset management for the dept.
• Desktop support for the whole hospital dealing with doctors and nursing dept.
• Working knowledge in a high demand call center.

Confidential

Securities Networking Support/Desktop Team Lead

Responsibilities:

• Serves as a Support technician for 5,000 end users across onsite and remote sites (level 1/2/ 3 support).
• Work with office 2007, 2010 rollouts and support.
• Also worked in the N.O.C Dept and monitoring servers using Solar winds and Clover Leaf Tools.
• Uses Remedy software to track calls and tickets.
• Completes Blackberry installs and work on the BES server.
• Configured and supported blackberry devices on the enterprise sever.
• Sets up and performs maintenance on large-scale printers, as well as connecting end users to network printers.
• Handles call center management and documentation; fields 40-50 phone calls per day via remote support.
• Contributed in rollout of 1.000 laptops for high-demand call center project; teams with VP’s, CFO and Audit staff.
• Installs/configures antivirus software and Service Packs; troubleshoots numerous network switch errors.
• Developed knowledge of token ring connects; works with Rit connects, CAT 5 connects, and Patch panels.
• Serves as a liaison with asset management team in taking physical inventory.
• Responsible for day to day work such as support of the trade floor users and of the management.
• Work part of a project based work such as desktop implementation.
• Control of all the moves add’s (network connects software asset management for different dept and all 5 building’s on campus).
• Working knowledge with AD and OU management.
• Work with CAT 5 cabling and reconfiguration, running and mapping out to the patch panel/telneting onto the switches.

Confidential

Desktop Support Technician

Responsibilities:

• Completed 25% help desk and 75% desktop support for 1,300 onsite end users; handled queue document management.
• Provided support for VPs, CFOs, stock brokers, and audit staff (totaling 30-40 calls per day).
• Installed software for Confidential clients and First Union Bank; developed knowledge of service center databases.
• Upgraded Ghost image workstations for First Union Banks in CT, NY, and NJ.
• Upgraded network printers.
• Worked with domains, getting workstations and laptops onto the domains correctly.
• Responsible for day to day work such as support of the trade floor users and of the management.
• Work part of a project based work such as desktop implementation.
• Working knowledge with AD and OU management.