Sr. Production Support Engineer Resume Hunt Valley, MD - Hire IT People

SUMMARY:

Dear Potential Employer/Human Resource RecruiterI am interested in a position related to IT Production Support Administration, and Change Management.
As an experienced goal - oriented professional, I look forward to contributing my knowledge of analyzing complex system processes and implementing technical solutions to achieve your organizational goals.
My leadership, communication, and problem solving skills, along with my proven ability to optimize operational and team success will benefit your objectives.
I am eager to become part of your dynamic team.
Coordinated services that processed millions of transaction data for multiple retail full service merchants, platform alliances, and financial institutions.
Implemented semi-annual federal mandates and requirements to upgrade systems.
Effectively supported software conversion efforts to eliminate expensive support contracts and software licenses.
Improved controls on distributed platforms by centralizing platforms and reduced number of issues encountered by 70% in the change deployment process.
Coordinated project management teams through technical installations and software development cycles for a broad range of clients.
Strong verbal and written communication, organizational, and time management skills
Team oriented with the ability to adapt to work schedule changes to fulfill business requirements
Highly motivated, dependable, logical thinker who can lead as well as take direction from others
Ability to resolve and analyze problems issues, concepts and assimilate new information and business impact
I look forward to discussing this position and my qualifications in more detail.
Professional IT Production Support Engineer with extensive mainframe change control, database management experience, and certified in Information Technology from a server based perspective.
Highly-motivated self-starter, flexible, dependable valued team player with strong verbal and written communication skills.
Strong working knowledge of the Information Technology release concepts and methodologies.

KEY SKILLS:

IT Production Support
Change Analysis
Database Management
Project Management
Compliance Training
Problem Resolution
Business Continuity
Incident Investigation
Development Methodologies

TECHNICAL PROFICIENCIES:

Platforms: z/OS/MVS, Windows Operating Systems, UNIX/AIX/HP, Oracle, and VAX/VMS

Software: CA7, CA7-XP, CA Workload Manager, CA Workload Automation Restart, JCL, BMC Control-M, Jobtrac, CA Service Desk Manager, ACF2, DB2, JES, VTAM, IMS, IDMS, CICS, and NCCF.

Tools: Microsoft Office 2013 suite, Outlook 2016, Lynx 2013, TSO, TMS, Endevor Code Deployment, SDLC methodologies, Microsoft Project, DBRMS, RDSMS, Active Directory and Windows 2003 Server

Languages: UNIX Shell Scripting, SQL, DCL, and some COBOL

PROFESSIONAL EXPERIENCE:

Confidential, Hunt Valley, MD

Sr. Production Support Engineer

Responsibilities:

Maintained, managed, and scheduled CPU jobs, Code Deployment and JCL for CA7, Jobtrac, Workload Automation databases, Cross-Platform management, Endevor deployment, and Quality Assurance set up.
Coordinated and implemented numerous multi-million-dollar revenue generated projects utilizing CA - Service Desk and Microsoft project management software.
Investigated and resolved Incident Management occurrences and provided permanent solutions to reduce future occurrences.
Conducted meetings with various teams to ensure requirements are met and on schedule.
Authored documentation and monitored implementation of Disaster Recovery procedures for business continuity and restoration of production environments.
Enhanced, designed, and streamlined training documentation procedures for several platforms supported.

Confidential, Baltimore, MD

Production Support Analyst

Responsibilities:

Maintained equipment inventory database for GM plant equipment.
Coordinated and implemented data security access requests, and maintained password coordination for all mainframe and server based environments.
Documented procedures for training purposes and provided on-site training for various GM Assembly account sites.

Confidential, Baltimore, MD

Computer Operator/Data Entry Specialist

Responsibilities:

Maintained print operations, monitored batch and online systems, tape management, and help desk services.
Entered data from guarantee cards, reports, and invoices for output storage.

We provide IT Staff Augmentation Services!

Sr. Production Support Engineer Resume

Hunt Valley, MD

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship