Technical Support Representative Resume

WORK EXPERIENCE:

Confidential

Technical Support Representative

Responsibilities:

Confidential

Image Deployment Technician

Responsibilities:

Assisted with labeling, setup, imaging and shipping of custom software packages for medical industry clients spanning the United States.
During periods of low incoming orders for units, assisted with refurbishing and fabrication of mobile, battery - run power supply units for mobile hospital computer carts.
Network boot image setup
Industrial spot welder operation
Power supply service and manufacture

Confidential

Sales Consultant

Responsibilities:

Retail sales associate, non-commission basis. Answering questions and handling customer concerns on the sales floor. Selling to customer based on explicit and implicit needs.

Confidential

Internal Help Desk Associate

Responsibilities:

Operating in a high-paced, corporate retail support call center environment; taking calls, troubleshooting issues over phone line with both talk and remote-access programs, and escalating to appropriate vendors/departments with an in-house ticketing suite.
Expected to comply with HAR and HIPAA standards and to perform support for all aspects of the Confidential Retail Environment, including Front Store and Pharmacy. Ensured that the retail staff remained in compliance with all security, and regulatory procedures in the event of an emergency.
Approx. 30 calls per day, averaging 12 minutes each.

Confidential, NYC, NY

Information Technology Consultant

Responsibilities:

Responsible for consultation, network administration, installation, first-day IT support, repair, maintenance, and inventory survey .