IT Support Technician Resume Valley Cottage, NY - Hire IT People

SUMMARY:

IT Specialist with over 17 years of experience with desktop support and systems administration.
Profoundly knowledgeable with various operating systems and hardware/software troubleshooting.

TECHNICAL SKILLS:

Microsoft Windows XP: 10; Microsoft Windows Server ; Mac OS X Snow Leopard - Mountain Lion.

Desktop and Laptop Workstations: Dell, HP, Lenovo, Wyse Thin Clients, iMac and MacBook, Chromebook.

Video conferencing: Crestron, Life size, Skype.

VOIP Cisco, Avaya: Mobile devices iPhone, iPad, Android cell and tablet devices, Blackberries (BES).

SOFTWARE: Microsoft Office suite 2003 365; various Adobe products; VMWare.

Disk Imaging / Backup: Symantec Ghost, Acronis, Active Disk, Altiris.

Ticketing platforms: Remedy, Timbuktu, BMC Footprints, Track It, Incident Management System, Zen trek.

Remote access: Dame Ware, VNC, RDC, Bomgar, TeamViewer, Cisco VPN, Citrix VPN, Juniper VPN.

Desktop/server services: Active Directory, Microsoft Exchange, Google Admin.

Security: Trend Micro, Norton Symantec, AV Defender, Microsoft Firewall ISA, NOD32, McAfee.

Video conferencing: Skype, Google Hangouts, Microsoft Lync, Air Media, Apple Air Play, FaceTime.

PROFESSIONAL EXPERIENCE:

Confidential, Valley Cottage, NY

IT Support Technician

Responsibilities:

Configuring and troubleshooting Windows 7-10 desktops and software applications.
Account creation and maintenance via Active Directory and Exchange server.
Server maintenance (access, network printers, etc.) via Remote Desktop.
Maintain network devices (PCs, VOIP phones, audio/visual equipment, printers, and switches).
Maintain accurate inventory (hardware and software), network diagrams and documentation.

Confidential, Newton, NJ

Systems Administrator

Responsibilities:

On-site desktop support technician for 13 bank locations, including corporate headquarters.
Account creation and maintenance via Active Directory.
Successful email migration from Exchange to Google.
Server maintenance via VMWare.

Confidential, Parsippany, NJ

Desktop and Audio/Visual Support Technician

Responsibilities:

On-site audio/visual support technician for corporate headquarters’ 65 conference rooms.
Crestron and Life-size presentation support: Microsoft Lync, Air Media and Apple Air Play.
Supported digital merchandising project.

Confidential, New York, NY