Helpdesk Intern Resume

SUMMARY:

Information Technology(IT) Graduate with a Bachelor’s degree in Network Administration & Security. 2 years of IT troubleshooting experience.
Familiar with the concepts of network administration, analysis, escalation, documentation, and maintenance.
Combining excellent time management skills, with autonomy.
Able to complete work under pressure.
Also, very proficient with customer service and communication.
Proficiency in security, routing, routing protocols, and switching.
Strong technical writing and documentation skills.
Highly motivated to learn grow existing skillset, and master new technologies.

TECHNICAL SKILLS:

Routing/Switching Products: Cisco Routers, Cisco Catalyst Switch, Juniper Routers/Switches, Alcatel/Lucent Routers/Switches, HP Routers/Switches, Cisco IOS.

Security/Firewalls Technologies: Cisco Security Manager Suite, Cisco ASA firewalls, Cisco FWSM, Cisco IPS/IDS, Cisco ACS, Cisco ASA cloud firewalls, Juniper SRX series, Palo Alto, Access Lists (ACLs)Protocols & Standards: TCP/IP, AAA, TACACS+, RADIUS, SSH, VPN, SSLVPN IPSec, SSL/IPSec, Data Loss Prevention, Public Key Infrastructure (PKI), Internet Key Exchange Policy, Port Security, MAC Address Filtering, RIP, OSPF, BGP, EIGRP, IS - IS, HSRP, GLBP, VRRP, NAT, ISDN, MPLS, LDAP, DSL, Frame Relay, T1/T3, AVPN, GRE Tunnels.

Wireless/QoS Technologies: Cisco WLC, IEEE 802.1x & 802.11, WLAN, WAP, AP, SSID, LWAPP, Aironet, Bluetooth, Avaya, AURA - Voice Over Internet Protocol (VoIP), VoIP/SIP, CUCM, UCCM, UCCX, MGCP, RSTP, SCCP, STP, PAGP, LACP, Quality of Service (QoS), PoE, MMDS, LMDS, CCK, DSSS.

Monitoring/Data Center Technologies/APPS: Wireshark, Remedy, VMware, Solarwinds, Cisco Security Manager Suite, Server, Sniffer, Ethereal, Orion - VMware, F5 Big-IP load balancing, Cisco AnyConnect VPN mtg, Cisco Prime, Cisco IPS/IDS, - Splunk Enterprise, SNMPv2c, SNMPv3, DNS, DHCP, FTP, Telnet, HTTP(S), SMTP, tunneling protocols, PTP, SFTP, RDP.

Multiple Microsoft Technologies: RAID Standards, x86 Architecture, SCSI, Cabling Standards, Networking, Routing, Remote Access, Cluster Failover, Hyper-V based virtualization, Setup, Deployment), Windows Servers, Linux, UNIX., PowerShell Scripting, Python Scripting, System backups, Storage Virtualization, System Restoration, Active Directory, MS OFFICE Viso, Project, Excel.

PROFESSIONAL HISTORY:

Helpdesk Intern

Confidential

Responsibilities:

Successfully worked with internal teams to transition organization to Skype for business
Created scripts to automate tasks, and assist in legacy application compatibility
Kept records of inventory brought in and disposed of by the department
Resolved customer support tickets by diagnosing issues related to: Network, Hardware, Software
Assisted in troubleshooting layers 1, 2, and 3 network issues for network services and end users, while following proper escalation procedures
Successfully aided remote offices and employees.
Successfully aided the company in a transition from Windows 7 environment to office 365 and Windows 10
Aided in the successful testing and rollout of skype for business for interoffice communication
Active Directory User Support

Helpdesk Intern

Confidential, Washington

Responsibilities:

Provided end-user support, from hardware and software troubleshooting to application support.
Reviewed IT related purchases across the organization, cataloging purchasing information for accounting and creating budget documentation.
Performed computer OS imaging and image creation for systems throughout the organization.
Assisted in supporting user tickets, and general helpdesk customer support services.
Worked with hardware and software vendors to troubleshoot issues and request repair and replacement services.
Aided in the setup of a new office.
Helping setup workstations, Access layer switches, Confidential equipment, and cabling.
Wireless Access point configuration and installation.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship