Tri-State Field Technical Support Resume New York, NY - Hire IT People

SUMMARY:

Combines expertise in technical support and systems analysis, with strong communication and problem solving skills.
Advanced skill in creating standardized OSX and Windows 7 images for deployment, and installation of Mac OS on PC - based systems.
Serves as a key liaison among organizations and external vendors to troubleshoot and address technical issues.
Strong technical proficiency in troubleshooting hardware, networks, Mac OS, and MS Office applications.
Partners with clients to analyze existing systems and business models and deliver solutions for improved performance.
Windows 7 to Windows 10 migration and Office365 migrations for both Windows and Mac OS.

PROFESSIONAL EXPERIENCE:

Tri-State Field Technical Support

Confidential, New York, NY

Responsibilities:

Trains real estate brokers and evaluation appraisers on the MS Office suite and all proprietary programs.
Manages company-wide Active Directory accounts.
Diagnoses hardware issues and provides remote control software support.
Troubleshoots and resolves OS and software issues on workstations and smartphones.
Addresses one-off technical needs such as cabling and server migration.
Evaluates software and hardware and provides strategic recommendations for purchasing.
Provides technical support for VOIP Phones, CISCO VPN client, TCP/IP, DHCP, and DNS.
Develops bash shell scripts to automate installations of programs in setting up MacBook Pro.

Managing Director

Confidential, New York, NY

Responsibilities:

Consistently met monthly sales targets to maintain profitability.
Participated in in-store events and trunk shows for drive brand visibility and sales.
Sourced and selected new designers and styles for the showroom.
Managed relationships with overseas factories to ensure timely and cost effective production.

Senior PC Systems Analyst

Confidential, New York, NY

Responsibilities:

Established procedures for PC refresh migration process to maintain the integrity of office standardization.
Attended server group meetings to communicate help desk needs as a department representative.
Managed company-wide Active Directory accounts, Exchange Server accounts, and a Blackberry Enterprise server.
Oversaw Citrix clients and servers using Citrix Management Console.
Provided direct technical support to senior leadership team.
Implemented and managed FAX and desktop management servers for company headquarters and branch offices.
Created software upgrade and installation packages.