SUMMARY:

• Reliable, dedicated, team - player experienced in Cisco, configuring VLAN, VPN and other network services for fine tuning of businesses.
• Create more effective working environment by manipulating systems and improving routers, switches and wireless devices.
• Willing to help above and beyond, ensuring any task at hand is successful.
• Worked with Dell Power Edge in server room.

PROJECTS & TECHNICAL SKILLS:

• Configured Cisco switches for 3560G-24, 3560G-48, 2960-48 and 3560-48 POE
• Configured Cisco routers for 2821, 871, 877, SOHO 91, Adtrans and Siemens 5890
• Configured Netopia 3346, 3386, 3366, 4686, 3351, 3341, 4652, 4522, 4622 and 3366C
• Administered Cisco WAN/LAN devices while working with network protocols including: MPLS, VoIP, RIP, IGRP, EIGRP, BGP, OSPF, DHCP, CIDR, VLSM, STP, VLANs, TCP/IP, ISO/OSI, Ethernet, Token Ring, SSH
• Configured Cisco AP1131AG access points for new store activity via WLSE

EXPERTISE IN:

• Network Administration
• Project Management
• Inside Wiring
• Installation Checkout
• Test and Tune-up

PROFESSIONAL HISTORY:

Confidential

Service Desk Analyst

Responsibilities:

• Command and Control presence for the Austin office while managing critical incidents.
• Proven ability to manage major incidents and outages to successful resolution.
• Advanced analytical and deductive skills and technical skills for quick resolution.
• Supported the entire Austin office as the IT service Delivery Analyst
• Check the Power edge in the server room

Confidential

NOC Technician

Responsibilities:

• Manage video delivery across the platform, while optimizing KPIs of customer experience.
• Provision infrastructure in support of live streams.-
• Assist production leads with audio and video quality checks.
• Configure, develop, test and implement appropriate codec settings for live video streaming.

Confidential, Beacon Hill

Help Desk Analyst

Responsibilities:

• Provide technical support and manage customer escalation at this level
• Prioritize and respond to customer requests in timely manner
• Own and troubleshoot network issues
• Work collaboratively with both internal teams and third-party vendor support and engineering teams
• Performed incidents and change managements.

Confidential, Randstad

Sr. Network Engineer

Responsibilities:

• Design, configuration, documentation, and implementation of LAN/WAN networks
• Worked on Cisco ASRs, 6800 Core switches along with Brocade ICX and MLX Layer 2 & 3 switches
• Design, provision, document, and troubleshoot WDM/SONET networks. Work with Power Edge server
• Analyze LAN/WAN networks and recommend upgrades/changes and security procedures/policies which address the organizations current and future needs.
• Performed incidents and change managements.
• Worked with Red hat.

Confidential

Service Desk Analyst

Responsibilities:

• Support of call center environments while working basic incident and change management tickets
• Worked directly with customers and contacted them through all communication methods.
• Worked with cisco callmanger, unity and CUIC setting up different customer in different organizations. Applied service now application to process different tickets.

Confidential

NOC Technician

Responsibilities:

• Experience with Devices populated in the NOC Monitoring Tools and Knowledge of commercial / carrier services
• Customer driven with an understanding of MSA/SLA requirements
• Experience with Juniper, Alcatel, Cisco, Adva, and JSDU equipment
• Basic understanding of fault isolation and troubleshooting Optical, TDM, Ethernet, MPLS, and IP routing
• Element Management Systems (e.g., CISCO CTM/CTC, Alcatel SAM) and other tools like NetAnalyst.Inventory tools (Granite, Nakina) Performed incidents and change managements.
• Monitoring tools (Netcool, Big Brother, Remedy, HP Openview, Spectrum or Unified)

Confidential

Network Consultant

Responsibilities:

• Performed installation checkouts included: configuring installed AP1131AG AP via WLSE, intellijacks, validate connectivity & updating NSI database.
• Configuring 3-Com Intellijack switch for all new store activity via 3Com Utility. I worked the role as IT service delivery analyst. Worked on Red Hat.
• Performed that routes created or changed to AS5400 were added, validate configuration, DNS & requesting TACACS profile & incident reports for change thru completion. Changing DNS entries for all relocation activities via Infoblox. Performed incidents and change managements. Made designs with Power Edge on the Visio or PDF
• Creation of new router, switch configuration, load balancer, DNS, Firewall, SAN, etc., or change scripts that will be applied to existing configuration. Also, add and modify asset to GPS. Develop and maintain network diagrams; Change IP, Hostname, VLAN. Use Remedy to create and work tickets
• Creation or modification to an SDP Visio or PDF based on changes to be implemented - including upload to GPS

Confidential

SharePoint Administrator

Responsibilities:

• Communicated with engineers and worked on creating and building a more efficient SharePoint.
• Determined what information was not used and what useful data needed to be organized for easier access.
• Provided MPLS connectivity to over 500 global sites, utilizing BGP and OSPF routes on Cisco and 3Com nodes.
• Administered and audited SharePoint site utilized for direct customer support, as well as assisted in site upgrade migrations from new circuit provisioning down to site edge router. I worked incident and change managements.

Confidential

Cisco Engineer

Responsibilities:

• Logged into Cisco, 3com and HP routers to work on discrepancies, including routers and multiple databases with MPLS / point-to-point technologies.
• Managed mounting / dismounting, labeling, maintaining, backup and store / restore media.
• Worked in team setting to get needed information for data sets, identifying mismatches or lack of information.
• Logged into tools such as OpenView and HP service manager, retrieving and updating circuit data information.
• Help support VLANS for various tasks.

Confidential

Media Tape Technician

Responsibilities:

• Maintained media database and vaults for different companies’ financial records set for months and years.
• Sent and received media offsite either by supplier or working with a 3rd party, ensuring data was kept in rotation when time came for movement from 1 data-center to the next. Worked Incident tickets.
• Prepared 3rd party media order while working remedy tickets, updating database and keeping management informed of what was in movement.

Confidential

Media Tape Technician

Responsibilities:

• Maintained media database and vaults for different companies’ financial records set for months and years.
• Sent and received media offsite either by supplier or working with a 3rd party, ensuring data was kept in rotation when time came for movement from 1 data-center to the next.
• Prepared 3rd party media order while working remedy tickets, updating database and keeping management informed of what was in movement.