Content Operations Support Engineer Resume Greenwood Village, CO - Hire IT People

SUMMARY:

Detail - oriented Support Engineer with a passion for providing excellent technical support through troubleshooting, documetation and routine maintenance.
Seeking a position in a video operations environment supporting Next Generation Video On Demand and/or streaming video services.
Seeking a position with growth opportunities in a growing company environment.
Flexible worker possessing a high attention to detail, problem-solving and analytical skills.
Proficiency in IP/Adaptive Bitrate Video on Demand services, including areas of acquisition, transcode and propagation of services.
End-to-end diagnosis and troubleshooting of IP VOD assets and services, including troubleshooting of mobile device and web applications.
Diagnosis of video impairments and implementation of documented break-fix measures.
Surveillance of multiple video systems across multiple geographical areas, including remote analysis, troubleshooting, and implementation of corrective actions.
Experience with multicast IP video, IP transport, Headend and Hub device monitoring.
Creation/updating of and providing training on Standardized Methods of Procedure for troubleshooting and maintenance of IP Video systems.
Training and mentoring of new and existing employees.

EMPLOYMENT EXPERIENCE:

Content Operations Support Engineer

Confidential, Greenwood Village, CO

Associate Engineer

Confidential, Broomfield, CO

QA/Software Tester

Confidential, Broomfield, CO

Data Communications Specialist

Confidential, Lakewood, CO

Customer Service Rep

Confidential, Englewood, CO

Responsibilities:

Novice-level proficiency in Linux/Unix based operating sysems
Excellent business English, writing, and proofreading skills
Proficient in Mac OS systems, and PC systems running Windows 98-Windows 7
Proficient in Microsoft Office Suite 2007-2010
Certified typing speed of 50+ WPM
General and technical customer service skills in both inbound and outbound call center environments.
Processing and maintenance of customer account information and patient files while adhering to confidentiality policies and protocols.
Verifying and auditing product orders and service orders for accuracy.