OBJECTIVE:

To build a long - term career in System Administration with opportunities for career growth. Excel in unpredictable and hectic environments.

TECHNICAL SKILLS:

• Strong Communication Skills and Innovative Thinking
• Organizational Development
• Time Management & Prioritization
• Prioritize & Execute Tasks in High-Pressure Situations
• Work effectively in Team-Oriented, Collaborative Environment
• Strategic & Tactical Planning
• Client & Vendor Satisfaction

PROFESSIONAL EXPERIENCE:

Confidential, Wayne, MI

IT Systems Engineer

Responsibilities:

• Strong technical knowledge and experience in: Windows Server, Linux, VMWare ESX and vCenter
• Active Directory, Group Policy and DNS, PowerShell
• Experience with server automation, including things like automating the server provisioning process
• Ability of strong communications skills, used to collaborate, influence and persuade team members and management inside and outside of the department
• Exhibits the ability to work autonomously, requiring minimal supervision
• Constantly demonstrate attention to detail, analytical skills and effective problem-solving abilities
• Strong ability to work independently and with minimal supervision
• Perform Client Management tasks using SCCM 2012 and 2016 R2
• Patching, Software Deployment, Inventory, Reporting and etc.
• SCCM and OSD Deployment was used to migrate from Windows 7 to Windows 10
• Citrix XenApp, RSA SecureID, Symantec Endpoint Protection and IIS Administration
• Microsoft Office 365, Exchange Server and VMWare Administration, Hyper-V

Confidential, Jackson, MI

Software Packaging Engineer

Responsibilities:

• Supporting an effort to establish, monitor and evaluate system metrics
• Made recommendations on functional and technical improvements
• Ensured the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services
• Checking user satisfaction by providing preventative maintenance, troubleshooting, and quickly resolving routine problems
• Exceptional analytical and problem - solving skills with an ability to think quickly under pressure
• Deep understanding of desktop architecture and tools
• Understanding of internet technologies including Internet Explorer, Mozilla and Firefox. Citrix, Metaframe, NT Terminal Server or Office Networking or other relevant technologies
• Knowledge of SQL databases and technologies.
• Familiarity of networking technologies including firewalls, proxy servers, and IP routing.
• SCCM, MDT, OSD Deployment was used for the migration project from Windows XP to Windows 7.
• Migrated user files and settings by manual backup and manual restore.
• Deployment using SCCM Configuration Manager Console Application and Operating System support.
• Responsible for monitoring and maintenance of the SCCM/SCOM environment.
• Working with the Microsoft Exchange Server to keep the users connected to Exchange Server.

Confidential, Auburn Hills, MI

Lead System Operator

Responsibilities:

• IBM Technologies - AIX or Systemi
• Symantec NetBackup Administration
• Experience with running the Systemi Daily Reports and Cloud Backups
• Networking Technologies: Cisco, Switches & Routers, IPT
• Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in place for each customer when working to resolve customer requests or outages.
• Planning to implement service management focusing mainly creating vision and analyzing the organization and implementing IT service management.
• Performed break/fix troubleshooting, server/software updates and feature enhancements to networking devices (firewalls, switches, ASA etc.)
• Communicated with customers frequently Hardware/Software vendors and Service Delivery Managers during incident resolution.
• Worked closely with external vendors such as Cisco, AT&T, Verizon, etc. in troubleshooting hardware and circuit issue.
• SCCM, MDT, OSD Deployment was used for the migration project from Windows XP to Windows 7.
• Migrated user files and settings by manual backup and manual restore.
• Deployment using SCCM Configuration Manager Console Application and Operating System support.
• Responsible for monitoring and maintenance of the SCCM/SCOM environment.

Confidential, Farmington Hills, MI

OSD Deployment

Responsibilities:

• SCCM, MDT, OSD Deployment was used for the migration project from Windows XP to Windows 7.
• Migrated user files and settings by manual backup and manual restore.
• Deployment using SCCM Desktop Application and Operating System support.
• Responsible for monitoring and maintenance of the SCCM/SCOM environment.
• Proactively researching industry best practices for site maintenance and patch deployments.
• Set up user policies and access to the network.
• Worked with the Microsoft Exchange Server to keep the users connected to Exchange Server.
• Using Active Directory to associate the devices by MAC address for PXE boot.
• Implement Windows updates and software updates such as Adobe Reader, Adobe Flash, Java, McAfee Agent and AV, Microsoft office, SAP software updates and others as required.

Confidential, Pontiac, MI

Lead Help Desk Specialist

Responsibilities:

• Systems: Worked extensively with Windows 7/XP and Macintosh iOS 6.1.3
• Software: Microsoft Office Suite, Service Now ticketing system, Service Manager ticketing system, VMware Client
• Provided 100% Phone support troubleshooting resolving Windows 7/XP, Macintosh related issues
• Proficient in Microsoft Office Suite 2010
• Completed the installation of mobile operating systems iOS, Blackberry, Windows, Android
• Migration process of working with tablets, smartphones, and mobile apps.
• Documented calls in Service Now and Service Manager
• Knowledge of working with Citrix XenDesktop VDI
• Working with Active Directory resetting passwords and unlocking accounts
• Supported 1500 users in the Enhanced User group for Eli Lilly