Shift Manager / Application Support Resume Brooklyn, New York - Hire IT People

SUMMARY:

Managed Shared Data Center operations with full accountability for the cost - effective, on-time management of mainframe functions with a focus on input/output trade data supporting the worldwide financial industry.
Information Technology Manager who has held increasing levels of responsibility on a large scale mainframe and distributed operations firm.
Broad range of supervisory, business and technical experience allowing for effective communications within business and technical community.
Experienced in working with an out sourced Data Center hosted by Confidential .
Have worked with support teams staffed both locally and off shore.
Served as primary point of contact on a 24-hour, 7-days-a-week basis, in charge of coordinating critical disaster recovery procedures directly impacting the stability of data center operations.
Developed and revised departmental procedure manuals to assist staffs in all aspects of mainframe operations.
Implemented Quality Control procedures to ensure full compliance with company policies and procedures.
Interfaced extensively with Help Desk teams to provide immediate support on pressing technical issues.
Generated weekly statistical and department performance reports for senior management review.
Delivered excellence in customer service through situation analysis and timely resolve of escalating problems.
Coordinated crisis management efforts as point of contact for major clients across the financial industry.
Led mission-critical software implementation initiatives, overseeing all phases of beta testing cycles and revision of operational procedures in accordance with new system functions and requirements.
Worked diligently to generate and upload (emailed as an auxiliary method) several weeks of Listed, Over-the-Counter, Surveillance, Netting, and Night of Comparisons trade data to the global brokerage community.
Provided in-service training in areas of Datatrak (input) operations with an emphasis on downloading data to mainframes utilizing TCP/IP, data re-blocking (ISPF/PDF), JCL creation, and data verification procedures.
Delegated instructions to Tech Support, Network, Batch Operations, and Middleware Operations.
Played a vital role insourcing Confidential ’s batch processing.

TECHNICAL SKILLS:

Mainframe Software / Hardware: MVS, ESA, OS/390, VM, VTAM, JES2, TSO, CA-1 (Tape Management), CA-7 (Job Scheduling), CA-11 (Re-run, Re-start), TCPIP, MVS/SP2 (XA) MVS/SP1, JES2, JES2 RJE, JES2 NJE, ACF/VTAM, CICS/VS, IDMS, NCCF, NPDA, JES328X, 8100 HCF, Hyper Channel (HO15, NETEX, BFX), BDT, FTP, NDM, JCL, UCC 7, UCC 11, TLMS II, Super Console, STAM, SAR, SYSPLEX, ACF2, Omegamon/MVS, Information Management, TSO, ISPF/PDF, SDSF, AF/Operator, Tivoli Netview, SOLVE, CA-7, CA-11,, RACF, z/OS 1.9 with JES2, CICS/TS version 2.2, DB2 version 7, MQSeries version 5.2, IMS, RACF. AS/400.

Processors: 400, 600, 3033 AP, 3033 UP, 158-3, Confidential 9672 (dual sites), Stratus, DEC (Compact)

DASD: 3380 (including D & E models) 1, STC 4305, EMC, Shark

Data Storage / Tape Management: Storage Tek Tape Silo Systems Timberline 9490, 488, 4410 vSphere

Networking / Desktop: Windows 7, Server 2000, NT2000, XP; LAN/WAN; UNIX; TCPIP; Microsoft Office Professional.

PROFESSIONAL EXPERIENCE:

Confidential, Brooklyn, New York

Shift Manager / Application Support

Responsibilities:

Managed a team of 4 Mainframe System Operators and 2 Network Support specialists to insure that overnight processing completed successfully and that various service level agreements were meet to support Confidential business units.
Monitored multiple LPAR’s, production, Test and QA (Quality Assurance) mainframe and distributed environments using Tivoli workload batch scheduler.(TWS)
Daily schedule included over 70,000 jobs and 1,500 external file interfaces, which includes Test and QA (Quality Assurance) LPARS.
Worked with application development and Confidential teams to correct any recurring Abends.
Troubleshoot environmental issues with various teams to insure timely resolution of outages.
Conducted outage Management calls for issues requiring escalation to senior management.
Coordinated activities with the Help Desk to insure clear and concise communications.
Responsible for overseeing Online CICS regions to insure health of environment and provide support (Allocations, New Copies, and Start/Stop) as required.
Produced ‘Ready for Business’ emails to provide senior management with a status of the environment.
Participated in disaster recovery tests to insure system availability during extended outages.

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Shift Manager / Application Support Resume

Brooklyn New, YorK

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